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F1 Games: TECHNICAL ASSISTANCE & BUG REPORTS - PLEASE READ BEFORE POSTING

FayaFaya Member admin

Hello Drivers!

Welcome to the F1 Games Technical Assistance forum. Please post any technical questions and bug reports here. Please note that this forum is to do with the F1 games and we are unable to help with any general technical issues that your systems may have, but we will try to help where possible. We also encourage the community to help their fellow players. If you feel you know the answer to a question, let the OP know!  

Before posting, please take a little look and see if there is already a recent thread about your issue or question. If there is, please add your comments there. If there isn’t a recent thread, then please make a new one. Duplicate threads may be closed or merged with any main threads. We may also update thread titles if needed. 

When making a bug report, please use the following template and with a descriptive thread title, including any pertinent information in square brackets. For Example, if it is a Multiplayer bug put [multiplayer] in the title, followed by a descriptive title. If it is a PS4 issue about audio, put [PS4][audio] followed by a descriptive title;

  • A short description of the problem:
  • Platform you’re on (PS4, Xbox One, PC, Steam):
  • Game Version (Shown on the Start screen in the bottom left hand corner):
  • Game Mode, including if it was Single Player or Multiplayer (Time Trial, Career, Grand Prix, Custom Game etc):
  • If in Multiplayer, how many players and how many AI?:
  • What happened in the lead up to the problem?:
  • If you get an error message, the exact wording of the error message you're receiving:
  • Any accessories you are using (wheel, pad, etc):
  • If you have any videos or screenshots, please share them. If the video is long, please include a timestamp for when the issue appears:

We may request more information while trying to track down bugs. If the information we request is not included in your post, we may not be able to help you further.

Extra Information

Below are a few extra items we may ask for to help troubleshoot and investigate issues, and how to get them. You are more than welcome to send us this information to the community(AT)codemasters.com (replacing the (AT) with an @ ). When sending us an email, please be sure to include your forum name or the email address you signed up with and the thread it’s in response to.

PC

How to find a crash dump

  1. Browse to the folder where you have Steam installed, usually this will be C:\Program Files (x86)\Steam
  2. Browse to the userdata folder and Search for *.zip or browse to through the numbered directories to the relevant remote directory.
  3. You should find a file named something like crash_dump#76561198061784954.zip
  4. Send that file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

How to find your Steam ID

  1. Click “Steam” in the top left corner of the client
  2. Select “Settings”
  3. In the Steam Settings popup select “Interface”
  4. Put a tick in the “Display Steam URL address bar when available” tickbox
  5. Close the popup by clicking “OK”
  6. In the Steam client click on your “Steam Name” and select “Profile”
  7. Your Steam User ID is the long number at the end of the displayed URL

How to save a DXDiag

In Windows 7:

  1. Click on the "Start" Button.
  2. In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
  3. Click on “Save all Information.”
  4. Save the information to your Desktop, keep the file name as is.
  5. Send the file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

In Windows 8, Windows 10:

  1. Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
  2. In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
  3. Click on "Save all Information."
  4. Save the information to your Desktop, keep the file name as is.
  5. Send that file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

 

[UPDATED for F1 2018]

Validating F1 2018 downloaded correctly

  1. Open Steam and go to the Library tab.
  2. Right click on F1 2018 and select Properties.
  3. Go to the Local Files tab and click verify integrity of game files.

How to copy your Steam save for F1 2018

  • Browse to where Steam is installed, usually this will be C:\Program Files (x86)\Steam
  • Browse to \userdata\xxxxxxxxx\ (where the x’s are your unique user ID).
  • Right click on the 737800 folder (this is your F1 2018 save) and select Send To -> Compressed (zipped) folder
  • Copy that new zipped folder and send it to us at community(AT)codemasters.com (replacing the (AT) with an @)

How to send us your in-game hardware settings file

  • Browse to your hard drive where windows in installed
  • Browse to "...\Documents\My Games\<game_folder>\hardwaresettings\"
  • Locate the file "hardware_settings_config.xml" and send this to us at community(AT)codemasters.com (replacing the (AT) with an @)

Validating F1 2017 downloaded correctly

  1. Open Steam and go to the Library tab.
  2. Right click on F1 2017 and select Properties.
  3. Go to the Local Files tab and click verify integrity of game files.

How to copy your F1 2017 Steam save 

  • Browse to where Steam is installed, usually this will be C:\Program Files (x86)\Steam
  • Browse to \userdata\xxxxxxxxx\ (where the x’s are your unique user ID).
  • Right click on the 515220 folder (this is your F1 2017 save) and select Send To -> Compressed (zipped) folder
  • Copy that new zipped folder and send it to us at community(AT)codemasters.com (replacing the (AT) with an @ )

PS4

How to copy a save game

  1. Insert a USB drive in to your PS4.
  2. On the PS4 go to Settings, Application Saved Data Management, Saved Data In System Storage, Copy to USB Storage.
  3. Select your F1 save and copy it to the USB.
  4. Remove the USB and put it in to a PC.
  5. Compress the PS4 folder to a zip file.
  6. Send the file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

[Updated: Faya: Updating for F1 2018]

Post edited by Hoo on
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