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Can't Connect to Server

After downloading the game, I get a couple of Can't Connect to Server Errors, then it tries to load. The bar gets near the end, then stops and sits there forever. Eventually an Error screen pops up saying a connection with the servers cannot be established. Error #gsto. I tap ok and immediately get "A network error has occurred" screen. Tap reconnect, wait. It just spins forever until I force close the app. Any ideas?

Comments

  • SnkD19SnkD19 Member New Car Smell
    I have exactly the same problem. I tried on different networks and no luck ...
  • RC986SRC986S Member New Car Smell
    edited October 2018
    iPhone X with iOS12 if that helps troubleshoot it. I’ve tried deleting and reinstalling app, no difference. Tried different WiFi networks and cellular, no go. 
  • SnkD19SnkD19 Member New Car Smell
    ye i've done the exact same steps.
    what country are you from if you don't mind me asking?
  • RC986SRC986S Member New Car Smell
    I’m in USA. Disappointed by lack of response. 
  • scottishwildcatscottishwildcat Member, Drivers Champion
    RC986S said:
    I’m in USA. Disappointed by lack of response. 
    Welcome to the world of Codemasters customer support.
    Braked: the past tense of brake.
    Broke, brokenanything within reach when I hear racing gamers say 'broke' instead of 'braked'.
  • LavoroLavoro Member New Car Smell
    RC986S said:
    After downloading the game, I get a couple of Can't Connect to Server Errors, then it tries to load. The bar gets near the end, then stops and sits there forever. Eventually an Error screen pops up saying a connection with the servers cannot be established. Error #gsto. I tap ok and immediately get "A network error has occurred" screen. Tap reconnect, wait. It just spins forever until I force close the app. Any ideas?
    Same problem with me. I’m in Brazil.
  • ChrisGrovesMCMChrisGrovesMCM Member Community Manager

    Hey there, thanks for the feedback :) the connection quality of the game obviously depends a lot on your device’s internet/WiFi connection. However, we are constantly making improvements to the consistency and quality of connection times for players, so you can expect to see steps forward in this area imminently. Thanks again!

  • IvanleeIvanlee Member New Car Smell
    The bugs I met included:
    1. Server connection problem every booting of the game and it just asked to enable wifi and to disable airplane. But other game is perfect here for online game, e.g. Real Racing 3 was performing perfectly here. (It has just happened hours ago until now)

    2. too many times (>30% occurrences of sudden locked up during track loading or during opponent waiting before the race started) It automatically deducted my points earned. Why didn't you software guides backup the original data and should easily recover the stored data the player earned hardly? It is frustrating to everyone especially as a software engineering and project professional. 

    3. I have tested with parametric data that it is not the link quality problems. Comparative information showing that other toughest games were performing normally in same environment. Then what is the problem? If it is a server problem without sufficient IV&V (independent verification and validation), do it. Don't crash your client base.

    4. If it is the server problem at your side, verify and fix it, pls. 

    5. A better test plan before s/w launching is really needed as a world class company as Codemasters. 

    regards


  • ZykloZyklo Member New Car Smell
    And i am apparently done with playing. Everything works, internet, YouTube, other games, but this app is in it’s own universe...

  • IvanleeIvanlee Member New Car Smell
    It is interesting that there is a challenge of winning 1 Grid Start duel(s) without touching the opponent. But you will never find a grid race since league 7 or less. It also means that we cannot remove this challenge in the slot, and do waste 1 of the slots thereafter. There is no refresh button too although the other challenge slots just have this refresh button ridiculously. Should you fix it or just let it be?
  • ItsSIDItsSID Member New Car Smell
    Same error any solution?
    I'm unable to play the game!
    Very frustrated 
  • asalme67asalme67 Member New Car Smell
    As the same, matchmaking error! The game doesn't start!
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