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I need help. please URGENCY

Hi,

Since I bought the game I can not start it in windows 10, it starts the image of the game but it closes at the same time, I went to properties in steam, I checked the cache, I deleted and reinstalled "dirty.exe" and nothing was good, And I downloaded the game again and the same problem continues, how can I do it? I really want to play it I tried with compatibility mode did not give, by contacting a CODEMASTERS they help me? Would it be an idea to format the PC? Give me some solutions, thank you.
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