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How to contact Customer Service

PJTierney

Although a small number technical issues can be resolved through the forums, you'll often have a faster and more informed response if you use our official Customer Service email.

 

For general technical issues:

 

HOW TO REPORT AN ISSUE

  1. Write an email to custservice@codemasters.com
     
  2. In your email provide details on the following:
  • What platform you're playing on.
  • What you were doing in-game at the time the issue occurred.
  • What your hardware configuration is like (including peripherals like wheels and handbrakes).
  • Any screenshots, .dll files (on PC) etc. would be helpful too.

 

 

For server connectivity:

 

 

DO THIS BEFORE EMAILING

 

  1. Check your own devices and/or internet connection first, restart your router etc.
  2. Check if SteamPlayStation Network or Xbox Live are down.

 

 

HOW TO REPORT AN ISSUE

  1. Write an email to custservice@codemasters.com

 

Copy this and use it as a template (delete/replace whatever you don't need):

 

  • Platform: Steam / PlayStation / Xbox
  • Country: x
  • Place where error was encountered: Events / Clubs / Time Trial
  • Kind of error: "Server refused connection attempt" / "Error code ending in 55-58" 

 

No additional details, comments or screenshots are required unless we ask for them.

A report doesn't mean an immediate investigation will take place, however if there are multiple reports in a short time period then it's a sign that something is happening and info will be passed on to Support and IT who will handle things accordingly.

 

 

If you're on Windows 7 and experiencing an error ending in 58-58, update your security settings.

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