Although a small number technical issues can be resolved through the forums, you'll often have a faster and more informed response if you use our official Customer Service email.
For general technical issues:
HOW TO REPORT AN ISSUE
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Visit https://www.codemasters.com/support/
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Check the FAQs on the website to see if they answer any of your issues
- If they don't, then fill in the form on the website with the following info (where appropriate):
- What platform you're playing on.
- What you were doing in-game at the time the issue occurred.
- What your hardware configuration is like (including peripherals like wheels and handbrakes).
- Any screenshots, .dll files (on PC) etc. would be helpful too.
For server connectivity:
DO THIS BEFORE EMAILING
- Check your own devices and/or internet connection first, restart your router etc.
- Check if Steam, PlayStation Network or Xbox Live are down.
HOW TO REPORT AN ISSUE
- Fill in the form at https://www.codemasters.com/support/
Copy this and use it as a template (delete/replace whatever you don't need):
- Platform: Steam / PlayStation / Xbox
- Country: x
- Place where error was encountered: Events / Clubs / Time Trial
- Kind of error: "Server refused connection attempt" / "Error code ending in 55-58"
No additional details, comments or screenshots are required unless we ask for them.
A report doesn't mean an immediate investigation will take place, however if there are multiple reports in a short time period then it's a sign that something is happening and info will be passed on to Support and IT who will handle things accordingly.
If you're on Windows 7 and experiencing an error ending in 58-58, update your security settings.