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ChrisGrovesMCM

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ChrisGrovesMCM last won the day on February 7

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  1. ChrisGrovesMCM

    May 13 Status Update

    Couple of extra notes on the free retries this weekend: - To ensure the boost earned via their purchase remains, Season Pass players have also had 100 F1 Credits added to their accounts - As always, the score recorded for each GP Event (and therefore added to your Season Championship total) will always be the best score you've laid down. So even if you retry an event this weekend and record a lower score, it won't negatively affect your rankings - so there's nothing to lose! Meanwhile, the patch that aims to address many of the topics mentioned above is being submitted today, and we plan to bring it to the game early next week ๐Ÿ™‚
  2. ChrisGrovesMCM

    May 13 Status Update

    Unlimited retries for each event ๐Ÿ™‚
  3. ChrisGrovesMCM

    May 13 Status Update

    UPDATE: Starting now, we're giving all players the chance to re-enter the first five GP Events of the season, with no entry fee required. Jump into the Australia, China, Bahrain Azerbaijan and Spain events to improve your overall leaderboard position. Ends Monday. Following unexpected issues with GP Events in Update 5, this is an opportunity for all players to enjoy the mode and earn the right scores and rewards, now that some key fixes and tweaks have been made. Thank you for your patience on this, and see you on the track! ๐Ÿ
  4. Hello - our Customer Service team, who can be contacted through the game, are best to contacted for situations such as this. Please give them as much detail as possible and they'll do all they can to help. Thank you ๐Ÿ™‚
  5. ChrisGrovesMCM

    Technical issues such as framerate drop

    Hello - framerate and general gameplay quality is the kind of topic you work on consistently, through each patch and update, so even if we're not super talkative about it, it's something that's always being optimised where possible. We know that some players are struggling with it so are always looking for ways to improve the situation. Framerate quality and similar topics are not exclusively affected by the game - factors such as the device, OS, storage and others all come into play - but wherever there's more we can do to help things, that's what we'll do ๐Ÿ™‚
  6. ChrisGrovesMCM

    Strange things happening.

    Hello - thanks for reporting this and apologies that you've experienced it. Logging it now so we can get the team to investigate ๐Ÿ‘
  7. ChrisGrovesMCM

    Almost 0.5m points in event leaderboard

    Hello - two things are on the agenda right now that will be affecting live leaderboard scores: - Just mentioned this in another thread: we're implementing live fixes for the China and Bahrain GP Event leaderboards, where some players were appearing in the incorrect position. We're assessing and tweaking this through the day. - We're stepping up the processes and punishments for players found to be exploiting/cheating in GP Events. I'll have a proper statement once these plans are in motion (which is imminent), but needless to say: those found to be unfairly participating in events will be addressed. Thanks ๐Ÿ™‚
  8. ChrisGrovesMCM

    May 13 Status Update

    UPDATE: We're now in process of correcting some of the existing anomalies on the China and Bahrain GP Event leaderboards, where some players were appearing lower on the leaderboards than their overall score should place them. No patch or update required; we'll be assessing this through the day and making any necessary tweaks. Thanks ๐Ÿ™‚
  9. ChrisGrovesMCM

    Clarity on event retry rewards please

    Hello! So just to confirm: If you're retrying a GP Event you already completed, you have the opportunity to improve your overall score and win any visual/customisation items you didn't win in previous attempts - so the stickers, helmets and liveries. Currency and cards can only be won during your first attempt of the Event ๐Ÿ™‚
  10. ChrisGrovesMCM

    Where are the Spanish GP Rewards???

    Hello ๐Ÿ™‚ just covered this in our latest status update, but: We can see that some players' games are freezing/crashing when trying to collect their rewards. Once you reboot the game, though, the correct rewards have been added to your account/garage/inventory. A fix for this error at the Rewards screen is being tested right now for addition to our upcoming patch. Thank you ๐Ÿ™‚
  11. ChrisGrovesMCM

    China Grand Prix Scoring Incorrectly

    Hello - thanks for reporting this ๐Ÿ™‚ I've just covered this topic and more in our latest status update, so head there!
  12. ChrisGrovesMCM

    May 13 Status Update

    Happy Monday everyone ๐Ÿ™‚ There are lots of individual tasks and topics going on, so I'm trying to gather them into one thread. Throughout the week, whenever there's any news regarding these topics, I'll add an update to this thread. - We're finalising details on how and when players will be able to retry past GP Events with no entry fee required. Season Pass holders will also receive compensation to ensure fairness across the board. Expecting to be able to confirm news this week, and we'll pass it on as soon as it's ready. - Fixes are being tested for the leaderboards and scoring for the China and Bahrain events, after players reported they were appearing in the wrong position. This is one of the changes we're obviously looking to make before confirming plans for GP Event retries. - From the Spanish GP Event, we can see that some players' were experiencing a screen freeze/crash when reaching the Rewards screen. We apologise for the inconvenience, but we can see that rewards have been added to the player's account/garage/inventory when they restart the game. A fix for this Rewards screen issue is being tested now for the upcoming patch, but as I say, as it stands, it shouldn't affect your rewards payout. - Tweaks to the Monaco circuit gameplay are underway to ensure the best possible experience for players in next week's GP Events. - Restore purchase re-addition is also being worked on for this patch. - A catalogue error caused some players who've completed the Australian GP Event to receive an incorrect sticker as a reward. This is being resolved now and should be added into the next patch. - Ensuring that any purchased 2018 helmets appear in the Profile section is being tested for the patch. Also on the shortlist of fixes for the patch is the flag select issue and smoothing out some of the bumpier areas of circuits. - We're also constantly looking at the penalty system and seeing what can be done to further ensure it is fair and consistent for all players. As I mentioned, whenever something is changed or added to the live game, I'll pass on the news in this thread, and any key changes will be put on our social channels as well. Thanks as always for your feedback, and keep it coming ๐Ÿ™‚
  13. ChrisGrovesMCM

    miscellaneous problems reported

    Hi there, thank you for reporting these topics ๐Ÿ™‚ I'm compiling my latest report right now to send to them, and will include these so we can investigate further. Thanks again!
  14. ChrisGrovesMCM

    Post Update 5 Topics to Address

    Today's optional update on the Play Store does not alter or affect any gameplay elements; it's some behind-the-scenes stuff we're tidying up, hence why it wasn't announced. Plans are in place for local updates and patches that will make some noticeable changes, though, and we'll keep you posted on them ๐Ÿ™‚
  15. Your actions within a race, such as overtakes and driver behaviour. As I mentioned, they're only a minor contributor - a way of helping separate close times/scores
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