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ChrisGrovesMCM

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  1. Before posting - Please take a little look and see if there is already a recent thread about your issue or question. If there is, please add your comments there. If there isn’t a recent thread, then please make a new one. Duplicate threads may be closed or merged with any main threads. We may also update thread titles if needed. Please keep in mind two key points when submitting feedback/bugs/reports: - Any correct information you can provide is useful and welcomed. If something cannot be reproduced internally, it cannot be fixed, so any extra info is always welcome. - Please submit your feedback and communicate with everyone on the Forums in a polite, constructive manner. Disrespectful language or abusive behaviour is not tolerated, not acceptable, and just not necessary in any way. Let's work together to fix what you're experiencing 🙂 When making a bug report, please use the following template and with a descriptive thread title, including any pertinent information in square brackets. For Example, if it is a Multiplayer bug put [multiplayer] in the title, followed by a descriptive title. If it is a PS4 issue about audio, put [PS4][audio] followed by a descriptive title; A short description of the problem: Platform you’re on (PS4, Xbox One, PC, Stadia): Game Version (if applicable): Game Mode, including if it was Single Player or Multiplayer (Time Trial, Career, Custom Game, etc): If in Multiplayer, how many players and how many AI?: What happened in the lead up to the problem?: If you get an error message, the exact wording of the error message you're receiving: Any accessories you are using (wheel, pad, etc): If you have any videos or screenshots, please share them. If the video is long, please include a timestamp for when the issue appears: We may request more information while trying to track down bugs. If the information we request is not included in your post, we may not be able to help you further. Only one issue per thread - When there’s more than one issue in a thread it can create more work for the team, especially if we’ve already got threads about one of the issues. Please make sure that you only have one bug per thread. Any that have more than one issue may be closed with the request to create separate threads or to post in any already available. Codes appearing in the thread titles - To help the team coordinate and sort the bugs and feedback that you’re posting, we will be updating certain thread titles with codes. You don’t need to worry yourself with them, they are for the teams information only. We request that the thread owners do not remove or change the tags. Don’t worry if your thread doesn’t get a code either, we are still reading all of them.
  2. Hey all, This is just a quick message to say that we're switching things up a little in terms of the Community team's responsibilities for GRID. From now, instead of myself, @CMTGK will be your main point of contact for GRID queries, questions and feedback 🙂 This is because I'm moving onto an exciting new Codemasters project which I can't wait to reveal more on. Nothing's changing with the focus or priority of GRID; we're just moving some things around. I'll still be around and assisting with GRID where needed, and you'll certainly see me online in race lobbies! It's been a blast bringing you the news and updates on GRID, and then working with you to guide the direction of GRID post-launch. 🙂
  3. ChrisGrovesMCM

    Around the Globe - Trophy/Achievement problem

    Check the GRID - General Assistance area 😉
  4. Hey everyone, Whilst Season 2 for GRID has only just hit the track, we’re already looking towards the future – and looking at how to keep up the pace with GRID by listening to you, the players. On top of headline-grabbing content like new cars and circuits, we’ve continuously made tweaks and additions to the game that directly address hot topics within our community. Ahead of the next Season of content will be a free update for GRID. Alongside the usual technical tweaks and optimisations, we’re adding a clutch of new features that are the result of feedback and requests for players. First up, in the next update we’ll be adding an area in GRID’s profile section, that allows each player to view their own in-game statistics and accolades. Included in this area will be the total distance you have driven in the game – something that’ll come in handy to track that infamous ‘Around The Globe’ Achievement/Trophy we devilishly included… Next up: Cleaning your car. Whilst all cars in GRID are intentionally slightly scuffed and scratched in areas, to show their battle scars and the game’s action-packed nature, we’ve heard the requests to give your garage a squeaky-clean look. So, before each race event in the vehicle select menu, you’ll have the option to clean your car, if you wish. We’ve also spoken to plenty of GRID racers about the game’s car tuning options. Whilst the feedback around the variety and accessibility of the tuning system has been great, players have asked to have this option in Multiplayer, as well as the single-player modes. From the next update, all players will now be able to adjust their car’s tuning setup, whenever they’re in Skirmish. It’s another way for all players to prove their worth against the world and adds some more depth into the Multiplayer experience. Speaking of Achievements and Trophies, we have some more good news. We’ve heard the requests from players to add more of these based around post-launch content, and are working hard to add extra Achievements/Trophies to GRID, for all platforms, when the next Season of content drops. These new achievements would be split up to cover all three of GRID’s Seasons, so you’ll have scenarios and objectives to hit based around the new cars and circuits added to the game since launch. Closer to the new Season’s drop, we’ll have full details on this addition. Each of these additions are the continuation of prioritising player feedback to further improve GRID – the driving factor behind other new features, such as Session Search the option to extend race lengths in Career mode. That’s alongside 10 cars, two circuits, and other new additions since launch. Let us know what you think of the additions! 🙂
  5. ChrisGrovesMCM

    Around the Globe - Trophy/Achievement problem

    Interesting. Might want to keep an eye on the Forums this afternoon. 🙂
  6. ChrisGrovesMCM

    problem

    We wouldn't know ourselves if there are issues with graphics cards 🙂 This isn't an issue being reported by other PC players with the new patch, so we suggest ensuring all hardware and software is updated and set up correctly to play the game. Thank you 🙂
  7. Bumping this to confirm that this fix for all cars in cockpit cam will be included in the next free game update, which is just around the corner 🙂
  8. ChrisGrovesMCM

    How do you repair cars in Grid 2019? Remove scratches?

    Bumping to say there will be news today. 🙂
  9. ChrisGrovesMCM

    problem

    Hi, Please update all your drivers and other software before starting the game. The majority of crash reports we receive on PC are due to drivers not being updated, so please ensure they're up to date. If the issue persists, use our feedback guide to give us the information needed to look into this further: Thank you 🙂
  10. ChrisGrovesMCM

    G920 wheel PC stopped/disappeared

    Hi there, Editing and removing files manually that concern the game make it extremely difficult to reproduce your situation and investigate it. We suggest you install the game on Steam in its unedited format with the correct files, then use our feedback submission guide to give us all the details of what you're experiencing, so we can look into it further: Images of what you're seeing are always especially handy 🙂 thank you
  11. Hi, The rewards payout for races in all modes should appear straight after you cross the line, in the same screen that shows your finishing position. If this isn't appearing for you, please let us know with some examples of this occurring, and any further information you can provide based on our guide: Thank you 🙂
  12. ChrisGrovesMCM

    Bug reporting

    Hi there, As always, we respond to and chase up bug reports that have the vital information we need to be able to investigate them. Our guide for submitting that information is pinned to the top of this area: Feel free to @ me in any threads that you believe have not been responded to, that have the information above. Thanks 🙂
  13. ChrisGrovesMCM

    Grid 2019 - Logitech G29 wheel shaking constantly

    Hey, thank you for reporting this. As we have multiple reports of the same topic I can log this and see if it can be investigated further. As always, the more detail and examples we have, the better chance there is of identifying the issue. Please check out the guide below and see if there are any more relevant details you can tell us. Thanks again 🙂
  14. ChrisGrovesMCM

    FoV fix??

    Hey, As mentioned in the thread, this topic has been raised before for internal discussion, to see if more variance for FoV and other cockpit cam adjustments were possible. At that point the development needed to focus their time on more pressing matters and more commonly-reported topics. Now some time has passed, I can re-raise the topic and see what the situation is. Of course, it's horses for courses - just because one game has a certain feature or option, doesn't necessarily mean GRID should, as they are two different games with different priorities, styles, focuses, etc. But, as it's a community request with some clear detail, I'm happy to chase it 🙂
  15. Thanks for the feedback on this 🙂 AI balancing is something we've looked closely at since launch, so if you have specific examples where you think the balancing is off and should be addressed, give us the info so we can look into it further 🙂
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