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  1. Hi, Please can you read DM and help.

  2. Please can you reply?

  3. Please respond to my messages.

  4. Can I have my profile back, after it was deleted when I reloaded the game in an attempt to fix the loading issue - please? 

  5. Hey everyone, we've just pushed a new update which should fix this issue. The update isn't a mandatory update, so the game won't go into maintenance. So, you will need to go to the app store and download the update from there. Please let us know if you are still experiencing crashes or not after downloading the update. (Please turn your device off and on after updating the game, if you are still experiencing crashes at first. This may rectify the issue) Thanks 🙂
  6. Sorry to hear that you guys are still experiencing this crash 😞. For those that are still getting this crash, would you mind telling me what device you are using? (iPad 6th Gen 2018, iPhone 7, Samsung Galaxy 7 etc). And what iOS/Android version the device is on (iOS 13.0, Android 6 etc). Once again, apologies for any inconvenience this has caused. If you have joined an event since updating to 8.6 and this crash is still occurring, please contact our customer service team so they can sort out your profile for you (So you can re-join the event later and get the correct rewards when this cra
  7. Hi @LeighQuo, do you still get the crash after turning your device off and on?
  8. Hey everyone, Update 8.6 has just been released and should fix this issue. If you are still experiencing crashes in single and event mode after downloading the latest update, please let us know.
  9. Hey @Utica, please contact our customer service team and they should be able to remove your profile from the Japan and Mexico leaderboards. Doing this will allow you to receive the full stated event rewards the next time you complete the events (Customisation rewards as well as Resource Points and Performance Parts). We advise you don't take part in these events again until the new update is released. You can contact our customer service team in-game via selecting "Game Options" and then the "Help & Support" button. Sorry for the inconvenience and hope this helps 🙂
  10. Hey guys, this issue should be fixed with the next update. Please see https://codemasters.helpshift.com/a/f1-mobile-racing/?s=hot-topics-known-issues&f=ios---the-game-crashes-when-loading-a-race-session-or-playing-in-single-mode&p=web for more information. If you still get this issue after the next update, please let us know. Thanks!
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