CMF1mobile

Hi @mobileracingfan, please contact our customer service team and they should be able to help you out. You will need to provide a receipt. You can contact customer service in-game from the game options.

Hey everyone, this issue has now been fixed (Incorrect original pricing and incorrect discount price). If you purchased a discounted Parts Pack during this sale, please contact our customer support team so we can refund you the credit difference. We will now be running another 24 hour Parts Pack sale tomorrow with this fix in place.

We have BIG plans for F1® Mobile Racing for 2020 - and we want to make sure your requests are listened to! Please take a few minutes to fill out our new survey, and help us shape the future of the game. Survey is located here : https://bit.ly/35YEGRo

Hello @PeakPump please contact our Customer Support Via Helpshift and be sure to give them information regarding your Device, also if possible a list of tracks you have had this issue occur on. They will be sure to help you all they can in resolving this issue Thanks

Hello everyone, Happy New Year! We have resolved this issue, we apologise for any inconvenience this may have caused. If you are still having issues claiming your Free Daily box or your VIP Box then please contact Customer Supports Via Helpshift and they will assist you. Thanks

Hello everyone, We are aware that some players are having issues loading into the game. We are currently working on a permanent fix for this issue. If you are facing this issue please see the below workaround. https://codemasters.helpshift.com/a/f1-mobile-racing/?p=web&s=hot-topics-known-issues&f=ios-only---the-game-gets-stuck-on-the-load-screen-with-the-formula-1-licensed-product-image-in-the-middle Do not attempt any other workarounds, this is the only one we have found currently. We apologise for any inconvenience this may have caused

Hello everyone, We are aware of this issue and we are working on a permanent fix. Here is the workaround https://codemasters.helpshift.com/a/f1-mobile-racing/?p=web&s=hot-topics-known-issues&f=ios-only---the-game-gets-stuck-on-the-load-screen-with-the-formula-1-licensed-product-image-in-the-middle Thanks

Hey @Fierce, you just missed out on Silver! If you got 639 more points, you would have been in the Silver Tier. Top player in Bronze has 44,697 points Top player in Silver has 49,995 points Top player in Gold has 63,603 points

Hey @GRUEHLE, when you say "none of the controls respond", do you mean at the main menu or in-race? You cannot interactive with the main menu with a controller, you have to use the touch screen at this point to proceed to a race and then you will be able to use the controller during a race. If it's not working during a race, would you mind telling me what OS version you are on?

You're on the latest version, 1.18.17 is the latest.

Hey everyone, we've just pushed a new update which should fix this issue. The update isn't a mandatory update, so the game won't go into maintenance. So, you will need to go to the app store and download the update from there. Please let us know if you are still experiencing crashes or not after downloading the update. (Please turn your device off and on after updating the game, if you are still experiencing crashes at first. This may rectify the issue) Thanks 🙂