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CMF1mobile

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  1. Hi, Please can you read DM and help.

  2. CMF1mobile

    Where's my official car after purchase?

    Hi @mobileracingfan, please contact our customer service team and they should be able to help you out. You will need to provide a receipt. You can contact customer service in-game from the game options.
  3. CMF1mobile

    REVISED PACKS PRICES AND SCAMS

    Hey everyone, this issue has now been fixed (Incorrect original pricing and incorrect discount price). If you purchased a discounted Parts Pack during this sale, please contact our customer support team so we can refund you the credit difference. We will now be running another 24 hour Parts Pack sale tomorrow with this fix in place.
  4. CMF1mobile

    2020 Survey

    We have BIG plans for F1® Mobile Racing for 2020 - and we want to make sure your requests are listened to! Please take a few minutes to fill out our new survey, and help us shape the future of the game. Survey is located here : https://bit.ly/35YEGRo
  5. Please can you reply?

  6. Hello @PeakPump please contact our Customer Support Via Helpshift and be sure to give them information regarding your Device, also if possible a list of tracks you have had this issue occur on. They will be sure to help you all they can in resolving this issue Thanks
  7. CMF1mobile

    Can’t collect daily parts boxes

    Hello everyone, Happy New Year! We have resolved this issue, we apologise for any inconvenience this may have caused. If you are still having issues claiming your Free Daily box or your VIP Box then please contact Customer Supports Via Helpshift and they will assist you. Thanks
  8. Please respond to my messages.

  9. Can I have my profile back, after it was deleted when I reloaded the game in an attempt to fix the loading issue - please? 

  10. Hello everyone, We are aware that some players are having issues loading into the game. We are currently working on a permanent fix for this issue. If you are facing this issue please see the below workaround. https://codemasters.helpshift.com/a/f1-mobile-racing/?p=web&s=hot-topics-known-issues&f=ios-only---the-game-gets-stuck-on-the-load-screen-with-the-formula-1-licensed-product-image-in-the-middle Do not attempt any other workarounds, this is the only one we have found currently. We apologise for any inconvenience this may have caused
  11. CMF1mobile

    F1 [Mobile] iOS [NOT LOADING]

    Hello everyone, We are aware of this issue and we are working on a permanent fix. Here is the workaround https://codemasters.helpshift.com/a/f1-mobile-racing/?p=web&s=hot-topics-known-issues&f=ios-only---the-game-gets-stuck-on-the-load-screen-with-the-formula-1-licensed-product-image-in-the-middle Thanks
  12. CMF1mobile

    Brazil GP: Bronze with 44,059 points?!?

    Hey @Fierce, you just missed out on Silver! If you got 639 more points, you would have been in the Silver Tier. Top player in Bronze has 44,697 points Top player in Silver has 49,995 points Top player in Gold has 63,603 points
  13. CMF1mobile

    Steel nimbus controller for iOS

    Hey @GRUEHLE, when you say "none of the controls respond", do you mean at the main menu or in-race? You cannot interactive with the main menu with a controller, you have to use the touch screen at this point to proceed to a race and then you will be able to use the controller during a race. If it's not working during a race, would you mind telling me what OS version you are on?
  14. You're on the latest version, 1.18.17 is the latest.
  15. Hey everyone, we've just pushed a new update which should fix this issue. The update isn't a mandatory update, so the game won't go into maintenance. So, you will need to go to the app store and download the update from there. Please let us know if you are still experiencing crashes or not after downloading the update. (Please turn your device off and on after updating the game, if you are still experiencing crashes at first. This may rectify the issue) Thanks 🙂
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