CMF1mobile

Hello all, Over the past month we have been collecting from you, the community a list of top issues to improve F1® Mobile Racing. We have nailed down a handful of top issues that we plan to improve in the next few updates! These issues are at the top of our priority list and will be fixed and released alongside our upcoming scheduled updates and new content. We have seen a lot of complaints regarding the quality of Duels. Mainly the fairness of duels and the Safety Rating system. We plan to tackle these issues to create a fair racing environment for all of our players. So we ask you, the community to share videos of instances where you feel you have had an unfair experience in Duels. Share them right here! To send us the video you recorded: 1- Go to https://streamable.com/ 2- Click on "Upload video" and choose the video you have recorded; 3- Once your video has been uploaded, copy the Streamable URL below it, and attach it to your post. Please use the Agree reaction for any that you have personally experienced or feel should be prioritised so we can tackle these issues and improve everyone’s Duels experience. As always, thanks for playing F1® Mobile Racing

Hi @mobileracingfan, please contact our customer service team and they should be able to help you out. You will need to provide a receipt. You can contact customer service in-game from the game options.

Hey everyone, this issue has now been fixed (Incorrect original pricing and incorrect discount price). If you purchased a discounted Parts Pack during this sale, please contact our customer support team so we can refund you the credit difference. We will now be running another 24 hour Parts Pack sale tomorrow with this fix in place.

Hello everyone, We are aware that some players are having issues loading into the game. We are currently working on a permanent fix for this issue. If you are facing this issue please see the below workaround. https://codemasters.helpshift.com/a/f1-mobile-racing/?p=web&s=hot-topics-known-issues&f=ios-only---the-game-gets-stuck-on-the-load-screen-with-the-formula-1-licensed-product-image-in-the-middle Do not attempt any other workarounds, this is the only one we have found currently. We apologise for any inconvenience this may have caused

Hello @PeakPump please contact our Customer Support Via Helpshift and be sure to give them information regarding your Device, also if possible a list of tracks you have had this issue occur on. They will be sure to help you all they can in resolving this issue Thanks

Hey @GRUEHLE, when you say "none of the controls respond", do you mean at the main menu or in-race? You cannot interactive with the main menu with a controller, you have to use the touch screen at this point to proceed to a race and then you will be able to use the controller during a race. If it's not working during a race, would you mind telling me what OS version you are on?

You're on the latest version, 1.18.17 is the latest.

Hey everyone, we've just pushed a new update which should fix this issue. The update isn't a mandatory update, so the game won't go into maintenance. So, you will need to go to the app store and download the update from there. Please let us know if you are still experiencing crashes or not after downloading the update. (Please turn your device off and on after updating the game, if you are still experiencing crashes at first. This may rectify the issue) Thanks 🙂

Thanks for your video! This is exactly the sort of stuff we are looking for, clear unfair scenarios that have a negative effect on your Duels experience

Sorry to hear that you guys are still experiencing this crash 😞. For those that are still getting this crash, would you mind telling me what device you are using? (iPad 6th Gen 2018, iPhone 7, Samsung Galaxy 7 etc). And what iOS/Android version the device is on (iOS 13.0, Android 6 etc). Once again, apologies for any inconvenience this has caused. If you have joined an event since updating to 8.6 and this crash is still occurring, please contact our customer service team so they can sort out your profile for you (So you can re-join the event later and get the correct rewards when this crashed is rectified)

Hi @LeighQuo, do you still get the crash after turning your device off and on?

Hey everyone, Update 8.6 has just been released and should fix this issue. If you are still experiencing crashes in single and event mode after downloading the latest update, please let us know.

Hey @Utica, please contact our customer service team and they should be able to remove your profile from the Japan and Mexico leaderboards. Doing this will allow you to receive the full stated event rewards the next time you complete the events (Customisation rewards as well as Resource Points and Performance Parts). We advise you don't take part in these events again until the new update is released. You can contact our customer service team in-game via selecting "Game Options" and then the "Help & Support" button. Sorry for the inconvenience and hope this helps 🙂

Hey guys, this issue should be fixed with the next update. Please see https://codemasters.helpshift.com/a/f1-mobile-racing/?s=hot-topics-known-issues&f=ios---the-game-crashes-when-loading-a-race-session-or-playing-in-single-mode&p=web for more information. If you still get this issue after the next update, please let us know. Thanks!