Matu94

No one who can help me?

I find it impossible to play f1 2019 because every time I play I crashed giving me the ego dump error, both with dx12 and dx11. The situation has been going on for months and months and nothing changes. The game is updated, as well as the drivers of the video card. Please help me because the situation is very frustrating. I enclose dxdiag files and the last two crash reports. Thank you. crash_dump#584887-20191221-223009-0.zip crash_dump#584887-20191222-145253-0.zip DxDiag.txt

With the dx12 continues to crashare even with the new update

Crashed again with dx12

@steviejay69 Hi. I tried to play career mode and single race mode using both dx12 and dx11 and it seems that with dx11 the problem of crashes has disappeared.

I only play career mode. I get out of the EGO Dumper screen with it written that the game has crashed and then there is the button to send the report. I'll try another mode and also the dx11. However, I've only had problems since the last update (see 1.12).

Hello, unfortunately the game crashed again.

Hi. These days I had unforeseen circumstances that did not allow me to do the steps you suggested. I just updated the bios. As soon as I have time I update the audio drivers and those of the gpu (which are still the same as I already have, but I put them back for security). I expect to give you an update by tomorrow.

Thank you so much. Here's the file: info.txt

Thanks, but in the Temp folder I don't have that file.

Is this it? [15-10-2019 17:14:42] - ################################################## [15-10-2019 17:14:42] - EGO dumper [15-10-2019 17:14:42] - processId=776, threadId=1772, exceptionPointers=000000001265ED40, buildId=564600 [15-10-2019 17:14:42] - ################################################## [15-10-2019 17:14:42] - Suspending threads of process 776 [15-10-2019 17:14:42] - tempPath=C:\Users\Matul\AppData\Local\Temp\ [15-10-2019 17:14:42] - dumpFilename = C:\Users\Matul\AppData\Local\Temp\564600-20191015-171442.dmp [15-10-2019 17:14:42] - offsetsFilename = C:\Users\Matul\AppData\Local\Temp\564600-20191015-171442.off [15-10-2019 17:14:42] - infoFilename = C:\Users\Matul\AppData\Local\Temp\info.txt [15-10-2019 17:14:42] - zipFilename = C:\Users\Matul\AppData\Local\Temp\564600-20191015-171442-0.zip [15-10-2019 17:14:42] - 0x140000000: F1_2019_dx12.exe [15-10-2019 17:14:42] - 0x7FFF498E0000: ntdll.dll [15-10-2019 17:14:42] - 0x7FFF494A0000: KERNEL32.DLL [15-10-2019 17:14:42] - 0x7FFF47510000: KERNELBASE.dll [15-10-2019 17:14:42] - 0x7FFF44A00000: apphelp.dll [15-10-2019 17:14:42] - 0x7FFF48600000: advapi32.dll [15-10-2019 17:14:42] - 0x7FFF49400000: msvcrt.dll [15-10-2019 17:14:42] - 0x7FFF48980000: sechost.dll [15-10-2019 17:14:42] - 0x7FFF47990000: RPCRT4.dll [15-10-2019 17:14:42] - 0x7FFF473C0000: crypt32.dll [15-10-2019 17:14:42] - 0x7FFF47190000: ucrtbase.dll [15-10-2019 17:14:42] - 0x7FFF467C0000: MSASN1.dll [15-10-2019 17:14:42] - 0x7FFF48A20000: gdi32.dll [15-10-2019 17:14:42] - 0x7FFF47290000: win32u.dll [15-10-2019 17:14:42] - 0x7FFF477C0000: gdi32full.dll [15-10-2019 17:14:42] - 0x7FFF47050000: msvcp_win.dll [15-10-2019 17:14:42] - 0x7FFF486B0000: USER32.dll [15-10-2019 17:14:42] - 0x7FFF19940000: d3d12.dll [15-10-2019 17:14:42] - 0x7FFF484A0000: ole32.dll [15-10-2019 17:14:42] - 0x7FFF49560000: combase.dll [15-10-2019 17:14:42] - 0x7FFF47110000: bcryptPrimitives.dll [15-10-2019 17:14:42] - 0x7FFF488B0000: oleaut32.dll [15-10-2019 17:14:42] - 0x7FFF48CD0000: setupapi.dll [15-10-2019 17:14:42] - 0x7FFF47370000: cfgmgr32.dll [15-10-2019 17:14:42] - 0x7FFF47960000: bcrypt.dll [15-10-2019 17:14:42] - 0x7FFF47AB0000: shell32.dll [15-10-2019 17:14:42] - 0x7FFF492D0000: shcore.dll [15-10-2019 17:14:42] - 0x7FFF46870000: windows.storage.dll [15-10-2019 17:14:42] - 0x7FFF467E0000: profapi.dll [15-10-2019 17:14:42] - 0x7FFF46820000: powrprof.dll [15-10-2019 17:14:42] - 0x7FFF467B0000: UMPDC.dll [15-10-2019 17:14:42] - 0x7FFF48A70000: shlwapi.dll [15-10-2019 17:14:42] - 0x7FFF46800000: kernel.appcore.dll [15-10-2019 17:14:42] - 0x7FFF470F0000: cryptsp.dll [15-10-2019 17:14:42] - 0x7FFF48C60000: ws2_32.dll [15-10-2019 17:14:42] - 0x7FFF33970000: dinput8.dll [15-10-2019 17:14:42] - 0x7FFF454B0000: dxgi.dll [15-10-2019 17:14:42] - 0x7FFF34E00000: amd_ags_x64.dll [15-10-2019 17:14:42] - 0x7FFF32210000: bink2w64.dll [15-10-2019 17:14:42] - 0x7FFF1EE00000: gfsdk_aftermath_lib.x64.dll [15-10-2019 17:14:42] - 0x7FFF453C0000: hid.dll [15-10-2019 17:14:42] - 0x7FFF45CD0000: iphlpapi.dll [15-10-2019 17:14:42] - 0x7FFF44930000: gpuopen_depthoffieldfx_x64.dll [15-10-2019 17:14:42] - 0x7FFF19820000: gfsdk_ssao_d3d12.win64.dll [15-10-2019 17:14:42] - 0x7FFF3FBD0000: winhttp.dll [15-10-2019 17:14:42] - 0x7FFF372A0000: wininet.dll [15-10-2019 17:14:42] - 0x7FFF44900000: winmm.dll [15-10-2019 17:14:42] - 0x7FFF432C0000: wtsapi32.dll [15-10-2019 17:14:42] - 0x7FFF34DB0000: xinput1_4.dll [15-10-2019 17:14:42] - 0x7FFF34D90000: VCRUNTIME140.dll [15-10-2019 17:14:42] - 0x7FFF447D0000: WINMMBASE.dll [15-10-2019 17:14:42] - 0x7FFF465B0000: DEVOBJ.dll [15-10-2019 17:14:42] - 0x7FFF45420000: dxcore.dll [15-10-2019 17:14:42] - 0x7FFF46190000: CRYPTBASE.DLL [15-10-2019 17:14:42] - 0x7FFF193C0000: d3dcompiler_47.dll [15-10-2019 17:14:42] - 0x774C0000: steam_api64.dll [15-10-2019 17:14:42] - 0x7FFF18C60000: tobii.gameintegration.dll [15-10-2019 17:14:42] - 0x7FFF49150000: IMM32.DLL [15-10-2019 17:14:42] - 0x7FFF18AB0000: gameoverlayrenderer64.dll [15-10-2019 17:14:42] - 0x7FFF49140000: PSAPI.DLL [15-10-2019 17:14:42] - 0x7FFF377B0000: inputhost.dll [15-10-2019 17:14:42] - 0x7FFF446F0000: CoreMessaging.dll [15-10-2019 17:14:42] - 0x7FFF423B0000: wintypes.dll [15-10-2019 17:14:42] - 0x7FFF43170000: PROPSYS.dll [15-10-2019 17:14:42] - 0x7FFF41FC0000: CoreUIComponents.dll [15-10-2019 17:14:42] - 0x7FFF45810000: ntmarta.dll [15-10-2019 17:14:42] - 0x7FFF46FF0000: WINTRUST.dll [15-10-2019 17:14:42] - 0x7FFF48A50000: imagehlp.dll [15-10-2019 17:14:42] - 0x7FFF0C580000: steamclient64.dll [15-10-2019 17:14:42] - 0x7FFF42390000: VERSION.dll [15-10-2019 17:14:42] - 0x7FFF45FC0000: MSWSOCK.dll [15-10-2019 17:14:42] - 0x7FFF220E0000: vstdlib_s64.dll [15-10-2019 17:14:42] - 0x7FFF161A0000: tier0_s64.dll [15-10-2019 17:14:42] - 0x7FFF32610000: Secur32.dll [15-10-2019 17:14:42] - 0x7FFF466A0000: SSPICLI.DLL [15-10-2019 17:14:42] - 0x7FFF3BE70000: iertutil.dll [15-10-2019 17:14:42] - 0x7FFF28BD0000: ondemandconnroutehelper.dll [15-10-2019 17:14:42] - 0x7FFF41C60000: WINNSI.DLL [15-10-2019 17:14:42] - 0x7FFF493F0000: NSI.dll [15-10-2019 17:14:42] - 0x7FFF3C120000: urlmon.dll [15-10-2019 17:14:42] - 0x7FFF45D10000: DNSAPI.dll [15-10-2019 17:14:42] - 0x7FFF40A90000: rasadhlp.dll [15-10-2019 17:14:42] - 0x7FFF411E0000: fwpuclnt.dll [15-10-2019 17:14:42] - 0x7FFF45A60000: schannel.DLL [15-10-2019 17:14:42] - 0x7FFF31300000: mskeyprotect.dll [15-10-2019 17:14:42] - 0x7FFF462F0000: ncrypt.dll [15-10-2019 17:14:42] - 0x7FFF46250000: NTASN1.dll [15-10-2019 17:14:42] - 0x7FFF45B70000: DPAPI.DLL [15-10-2019 17:14:42] - 0x7FFF45B30000: rsaenh.dll [15-10-2019 17:14:42] - 0x7FFF2D830000: cryptnet.dll [15-10-2019 17:14:42] - 0x7FFF41530000: dhcpcsvc6.DLL [15-10-2019 17:14:42] - 0x7FFF41510000: dhcpcsvc.DLL [15-10-2019 17:14:42] - 0x7FFF3F540000: webio.dll [15-10-2019 17:14:42] - 0x7FFF2D950000: ncryptsslp.dll [15-10-2019 17:14:42] - 0x7FFF44B30000: uxtheme.dll [15-10-2019 17:14:42] - 0x7FFF338E0000: D3DSCache.dll [15-10-2019 17:14:42] - 0x7FFF44BF0000: twinapi.appcore.dll [15-10-2019 17:14:42] - 0x7FFF466D0000: USERENV.dll [15-10-2019 17:14:42] - 0x7FFF45030000: RMCLIENT.dll [15-10-2019 17:14:42] - 0x7FFF3F6D0000: nvapi64.dll [15-10-2019 17:14:42] - 0x7FFF49190000: MSCTF.dll [15-10-2019 17:14:42] - 0x13060000: RTSSHooks64.dll [15-10-2019 17:14:42] - 0x7FFF46290000: WINSTA.dll [15-10-2019 17:14:42] - 0x7FFF3F5E0000: nvldumdx.dll [15-10-2019 17:14:42] - 0x7FFF16320000: nvwgf2umx.dll [15-10-2019 17:14:42] - 0x7FFF15CA0000: nvapi64.dll [15-10-2019 17:14:42] - 0x7FFF453D0000: gpapi.dll [15-10-2019 17:14:42] - 0x7FFF15B40000: nvngx.dll [15-10-2019 17:14:42] - 0x7FFF3B3B0000: DEVRTL.dll [15-10-2019 17:14:42] - 0x7FFF3BB60000: drvstore.dll [15-10-2019 17:14:42] - 0x7FFF40A70000: SPINF.dll [15-10-2019 17:14:42] - 0x7FFF0BFE0000: nvngx_dlss.dll [15-10-2019 17:14:42] - 0x7FFF192C0000: vulkan-1.dll [15-10-2019 17:14:42] - 0x7FFF1F5D0000: nvngx_dlisp.dll [15-10-2019 17:14:42] - 0x7FFF44150000: dcomp.dll [15-10-2019 17:14:42] - 0x7FFF45060000: dwmapi.dll [15-10-2019 17:14:42] - 0x7FFF39040000: TextInputFramework.dll [15-10-2019 17:14:42] - 0x7FFF48B50000: clbcatq.dll [15-10-2019 17:14:42] - 0x7FFF40E50000: MMDevApi.dll [15-10-2019 17:14:42] - 0x7FFF388E0000: AUDIOSES.DLL [15-10-2019 17:14:42] - 0x7FFF44E50000: resourcepolicyclient.dll [15-10-2019 17:14:42] - 0x7FFF43060000: Windows.Gaming.Input.dll [15-10-2019 17:14:42] - 0x7FFF413C0000: Windows.Gaming.Input.dll [15-10-2019 17:14:42] - 0x7FFF40BF0000: ffbroker.dll [15-10-2019 17:14:42] - 0x7FFF40B10000: deviceaccess.dll [15-10-2019 17:14:42] - 0x7FFF33910000: Windows.System.UserDeviceAssociation.dll [15-10-2019 17:14:42] - 0x7FFF412E0000: usermgrproxy.dll [15-10-2019 17:14:42] - 0x7FFF0BC30000: mssps.dll [15-10-2019 17:14:42] - 0x7FFF347F0000: MSACM32.dll [15-10-2019 17:14:42] - 0x7FFF0B9D0000: wmvcore.dll [15-10-2019 17:14:42] - 0x7FFF221A0000: mfperfhelper.dll [15-10-2019 17:14:42] - 0x7FFF252D0000: WMASF.DLL [15-10-2019 17:14:42] - 0x7FFF0B870000: spsreng.dll [15-10-2019 17:14:42] - 0x7FFF1E870000: srloc.dll [15-10-2019 17:14:42] - 0x7FFF315F0000: Windows.UI.dll [15-10-2019 17:14:42] - 0x7FFF43A40000: d3d11.dll [15-10-2019 17:14:42] - 0x7FFF15A90000: d3d11on12.dll [15-10-2019 17:14:42] - 0x7FFF0B730000: dxilconv.dll [15-10-2019 17:14:42] - Writing callstacks for threads of process: 776 [15-10-2019 17:14:42] - Thread: 5000 [15-10-2019 17:14:42] - Thread: 9584 [15-10-2019 17:14:42] - Thread: 9748 [15-10-2019 17:14:42] - Thread: 1952 [15-10-2019 17:14:42] - Thread: 5268 [15-10-2019 17:14:42] - Thread: 8540 [15-10-2019 17:14:42] - Thread: 8348 [15-10-2019 17:14:42] - Thread: 3776 [15-10-2019 17:14:42] - Thread: 1648 [15-10-2019 17:14:42] - Thread: 4032 [15-10-2019 17:14:42] - Thread: 5580 [15-10-2019 17:14:42] - Thread: 3152 [15-10-2019 17:14:42] - Thread: 7188 [15-10-2019 17:14:42] - Thread: 2892 [15-10-2019 17:14:42] - Thread: 8164 [15-10-2019 17:14:42] - Thread: 3308 [15-10-2019 17:14:42] - Thread: 8908 [15-10-2019 17:14:42] - Thread: 1772 [15-10-2019 17:14:42] - Thread: 10200 [15-10-2019 17:14:42] - Thread: 8912 [15-10-2019 17:14:42] - Thread: 3096 [15-10-2019 17:14:42] - Thread: 7220 [15-10-2019 17:14:42] - Thread: 9380 [15-10-2019 17:14:42] - Thread: 10056 [15-10-2019 17:14:42] - Thread: 5680 [15-10-2019 17:14:42] - Thread: 1816 [15-10-2019 17:14:42] - Thread: 7156 [15-10-2019 17:14:42] - Thread: 4768 [15-10-2019 17:14:42] - Thread: 9068 [15-10-2019 17:14:42] - Thread: 5396 [15-10-2019 17:14:42] - Thread: 4952 [15-10-2019 17:14:42] - Thread: 3992 [15-10-2019 17:14:42] - Thread: 7876 [15-10-2019 17:14:42] - Thread: 5164 [15-10-2019 17:14:42] - Thread: 3084 [15-10-2019 17:14:42] - Thread: 5640 [15-10-2019 17:14:42] - Thread: 2260 [15-10-2019 17:14:42] - Thread: 4252 [15-10-2019 17:14:42] - Thread: 5220 [15-10-2019 17:14:42] - Thread: 6512 [15-10-2019 17:14:42] - Thread: 1136 [15-10-2019 17:14:42] - Thread: 8644 [15-10-2019 17:14:42] - Thread: 10124 [15-10-2019 17:14:42] - Thread: 7160 [15-10-2019 17:14:42] - Thread: 8672 [15-10-2019 17:14:42] - Thread: 5620 [15-10-2019 17:14:42] - Thread: 4024 [15-10-2019 17:14:42] - Thread: 5108 [15-10-2019 17:14:42] - Thread: 3956 [15-10-2019 17:14:42] - Thread: 7120 [15-10-2019 17:14:42] - Thread: 6596 [15-10-2019 17:14:42] - Thread: 7852 [15-10-2019 17:14:42] - Thread: 7284 [15-10-2019 17:14:42] - Thread: 1236 [15-10-2019 17:14:42] - Thread: 5756 [15-10-2019 17:14:42] - Thread: 2404 [15-10-2019 17:14:42] - Thread: 6600 [15-10-2019 17:14:42] - Thread: 7632 [15-10-2019 17:14:42] - Thread: 1328 [15-10-2019 17:14:42] - Thread: 4556 [15-10-2019 17:14:42] - Thread: 10160 [15-10-2019 17:14:42] - Thread: 5900 [15-10-2019 17:14:42] - Thread: 5412 [15-10-2019 17:14:42] - Thread: 6180 [15-10-2019 17:14:42] - Thread: 4004 [15-10-2019 17:14:42] - Thread: 5792 [15-10-2019 17:14:42] - Thread: 9744 [15-10-2019 17:14:42] - Thread: 3564 [15-10-2019 17:14:42] - Thread: 6524 [15-10-2019 17:14:42] - Thread: 4844 [15-10-2019 17:14:42] - Thread: 5080 [15-10-2019 17:14:42] - Thread: 5172 [15-10-2019 17:14:42] - Thread: 2980 [15-10-2019 17:14:42] - Thread: 9576 [15-10-2019 17:14:42] - Thread: 9484 [15-10-2019 17:14:42] - Thread: 5664 [15-10-2019 17:14:42] - Thread: 8584 [15-10-2019 17:14:42] - Thread: 6996 [15-10-2019 17:14:42] - Thread: 8512 [15-10-2019 17:14:42] - Thread: 1532 [15-10-2019 17:14:42] - Thread: 10236 [15-10-2019 17:14:42] - Thread: 4352 [15-10-2019 17:14:42] - Thread: 5856 [15-10-2019 17:14:42] - Thread: 2488 [15-10-2019 17:14:42] - Thread: 5932 [15-10-2019 17:14:42] - Thread: 5868 [15-10-2019 17:14:42] - Thread: 5744 [15-10-2019 17:14:42] - Thread: 4684 [15-10-2019 17:14:42] - Thread: 3168 [15-10-2019 17:14:42] - Thread: 9244 [15-10-2019 17:14:42] - Thread: 7292 [15-10-2019 17:14:42] - Thread: 9320 [15-10-2019 17:14:42] - Thread: 4924 [15-10-2019 17:14:42] - Thread: 3216 [15-10-2019 17:14:42] - Thread: 336 [15-10-2019 17:14:42] - Offsets file can be found at: C:\Users\Matul\AppData\Local\Temp\564600-20191015-171442.off. [15-10-2019 17:14:42] - Writing DMP file. [15-10-2019 17:14:42] - MiniDump can be found at: C:\Users\Matul\AppData\Local\Temp\564600-20191015-171442.dmp. [15-10-2019 17:14:42] - Preparing ZIP file. [15-10-2019 17:14:42] - Resuming threads of process 776. [15-10-2019 17:15:06] - Initialised Steam API... [15-10-2019 17:15:06] - Uploading crash report. [15-10-2019 17:15:11] - Successfully uploaded crash report.

The mobo is an Asrock z390 Extreme 4

I didn't know that. Here's the file : DxDiag.txt

Yes, in fact I forgot to say that I tried to disable the Steam overlay and update the drivers but the problem persists. While I play, suddenly, the game crashes and asks me to send a report. It's frustrating because it's impossible to play in this way.

After patch 1.12 I can't play anymore because of the frequent crashes. Before this update I had no problems. I play in career mode. The update was released on September 26, 3 weeks ago and, despite the problems complained of, everything is still silent regarding fixes. And in the meantime you can't play. Absurd.