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Everything posted by BarryBL
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Hi everyone, We've had reports that some users are still missing Pitcoins. Please only add your gametag/username and platform here so we can look at our internal logs and investigate the issue. Please note: Try and ONLY add the requested information. This will really help our investigation as we will be able to see the other details we need from your gamertag search. Many thanks, Barry
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Hi everyone, For further Pitcoin issues, please email custservice@codemasters.com and they will be able to support you with your issue. 👍
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Safety Car at every race, too often?
BarryBL replied to IndyJonesJnr's topic in Gameplay Issues and Bugs TA
Do you have any videos of such incidents where you feel the SC was/was not justified. As mentioned elsewhere, game saves can vary (some will see the SC more than others). I think maybe the best case for SC related issues is to add a video and we can see where and why/if the SC was needed perhaps. -
awaiting replication [PC] - Standings from new season not showing anything
BarryBL replied to KingPanda19's topic in Gameplay Issues and Bugs TA
Can you try and replicate please @KingPanda19. Would need a few more replications to see the issue and get some accurate steps. 👍 -
awaiting information [PS4 1.08] stuck in the loading screen Time Trial
BarryBL replied to Nuvolarix's topic in Gameplay Issues and Bugs TA
Can you grab a video of this happening please @Nuvolarix. Does it only happen with regards to TT -
Please contact custservice@codemasters.com @mkonareff for your Pitcoin enquiry.
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solved F1 2019 [xbox one] Game gets stuck on loading starting up.
BarryBL replied to Alan86's topic in Technical Assistance
Understand that, but it would be impossible from a technical standpoint to store others saves. Also, we don't know how many active savegames users are on, so how would we pick? I can empathise your frustration on losing a save, but from a technical standpoint, would not be possible. Maybe go through your Cloud files (on whichever platform you are on), but we do recommend (as with all games) to make/keep a backup incase. I've lost plenty of Football manager saves through not backing up the files. -
solved F1 2019 [xbox one] Game gets stuck on loading starting up.
BarryBL replied to Alan86's topic in Technical Assistance
I can understand your frustration however, saves are stored locally/on the cloud. Unfortunately, these are out of our jurisdiction. Why we (and other companies) recommend keeping a backup version of save game files, especially deeper ones. We wouldn't have the facility to store every save point on every save game that people have made, it would be impossible. -
solved F1 2019 [xbox one] Game gets stuck on loading starting up.
BarryBL replied to Alan86's topic in Technical Assistance
We don't have this access I'm afraid. This would be a personal save and, if corrupted with no backup, there isn't a lot we can do to recover the save im afraid. Apologies. -
solved F1 2019 [xbox one] Game gets stuck on loading starting up.
BarryBL replied to Alan86's topic in Technical Assistance
If you have a backup copy, you could revert to that. If not, it may be lost. -
solved F1 2019 [xbox one] Game gets stuck on loading starting up.
BarryBL replied to Alan86's topic in Technical Assistance
Have you backed up your save file? Or saved another copy on your console. -
you have been excluded for cheating
BarryBL replied to ensmaxx's topic in Gameplay Issues and Bugs TA
Thanks for adding your issue. However, we require all bug reports to follow and complete the template below. This is critical information Codemasters needs to be able to see your bug clearly. Link: Please add your bug report onto this thread or I will not be able to replicate or diagnose, and have to delete this thread. -
Can you add your DXDiag when possible please.
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Game stuck on black screen after podium celebration animations
BarryBL replied to TubofIceCream's topic in Gameplay Issues and Bugs TA
This might help: -
Game stuck on black screen after podium celebration animations
BarryBL replied to TubofIceCream's topic in Gameplay Issues and Bugs TA
Can you post a DXDiag please @TubofIceCream so we can see if there is any issues. Have you tried some of the basic troubleshooting (Verifying integrity of Steam files for example) -
No Pitcoins received from pre-ordering Deluxe Schumacher edition
BarryBL replied to EXCE1's topic in Gameplay Issues and Bugs TA
Please contact custservice@codemasters.com @L3TSG0XTR3M3 should you encounter any issues with Pitcoins outside of the Xbox pre-order -
Game stuck on black screen after podium celebration animations
BarryBL replied to TubofIceCream's topic in Gameplay Issues and Bugs TA
Do you have formation lap on @TubofIceCream? -
I've added the link for users who are still experiencing issues unrelated to the Xbox pre-order in the recommended on this thread. Please click onto that and contact custservice@codemasters.com, who will be able to work with you on your issues.
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@TFR_ERDYYY22 Please use the below link should you be experiencing any other issues. The right channels are below: Dan, please be patient and let me know in 24 hours, as there is a lot of messages going out.
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Spot on mate. 70th edition = 10k on pre-order vs Schumi Edition = 15k on pre-order
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Double Confirmed: 2020 Mercedes. 👍 Also in TT, theres a lot of factors affecting pace. Time trail is set up to have the best conditions possible at default. Track is rubbered in, perfect weather for your chosen setting, ERS and Fuel deployment in Max and remains there without any overheating.
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Xbox pitcoins have arrived!! All is forgiven ❤️
BarryBL replied to Rango's topic in Gameplay Issues and Bugs TA
Yeah should be a little extra 5000 in there too. Our way of an apology -
1.07 is planned for the near future, and thanks for your patience. 👍
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Hi everyone, Xbox One players who did not receive their Pitcoins for #F12020game should now have a message from Xbox Live with a redemption code. 📗 On the Xbox Dashboard, press the Xbox button and then navigate to 'Messages'. 📗 On the Xbox App, tap the 'Chats' icon at the top of the screen. We sincerely apologise for the delay and any inconvenience this has caused. We are currently checking if all players affected have received their coins, please let me know if the process above has not worked for you.
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I can confirm this is not reliable information. Please disregard.