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BarryBL

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Posts posted by BarryBL


  1. 19 minutes ago, Ultra3142 said:

    Didn't you get clarification that it got fixed when the next season starts even if the supplier isn't changed?

    Sorry yes, apologies. Next season resets the sound to as planned. Forums driving me to forget stuff 😛 

    • Like 1

  2. Hi everyone,

    Can users affected please add a copy of their savegame to this, and specify the exact date in which their game has crashed.

    PS4

    How to copy a save game

    1. Insert a USB drive in to your PS4.
    2. On the PS4 go to Settings, Application Saved Data Management, Saved Data In System Storage, Copy to USB Storage.
    3. Select your F1 save and copy it to the USB.
    4. Remove the USB and put it in to a PC.
    5. Compress the PS4 folder to a zip file.
    6. Send the file to us at community(AT)codemasters.com (replacing the (AT) with an @ ) with a link to this forum thread in the email body.

    How to copy your Steam save for F1

    1. Browse to where Steam is installed, usually this will be C:\Program Files (x86)\Steam
    2. Browse to \userdata\xxxxxxxxx\ (where the x’s are your unique user ID)
    3. Right click on the 928600 folder (this is your F1 2020 save) and select Send To -> Compressed (zipped) folder
    4. Copy that new zipped folder and send it to us at community(AT)codemasters.com (replacing the (AT) with an @) with a link to this forum thread in the email body.

  3. 28 minutes ago, Lurtz said:

    Result! Stopped Trusteer and the game loads.

    Grateful thanks to @drb1965, @PJTierney and @steviejay69 for all their help in bringing this nightmare to an end!

    Thanks for the feedback @Lurtz.

    From the current solutions offered, stopping Trusteer seems to work. If people can contribute to the feedback on this, its really appreciated. I'll mark this as 'recommended' until I hear otherwise 👍

    • Like 1

  4. Hi @drb1965,

    One of our devs has had a look at your crash dump, and fed back the following information:

    [Frames may be missing, no binary loaded for rooksbas_x64.dll] - which means it's external software causing the crash. Looks like it could be the anti-virus software causing the crash potentially. "rooksbas_x64.dll" has also been reported as a file that can disguise itself as malware, so try the below:

    Can you go offline (Important), disable anti-virus, then attempt to boot the game. Then feed back to me. 


  5. 4 minutes ago, PhoenixL3g3nd said:

    Hello! i just want to say that i have the same issues. Except its the whole time. when i launch the game, when i am on the track, everytime. This issue has mainly started since the new update. Every other app, even videos online, sound just fine. I even tested multiple sound outputs, updated drivers, everything. I simply dont understand what it is and it makes it almost impossible to play.

    Can you please complete a bug report in full @PhoenixL3g3nd like the original poster has. Thanks. 👍

    Your issue sounds quite different to this, so I'd recommend starting a new thread and also adding a DXDiag

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