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Posts posted by BarryBL
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8 minutes ago, dmitryUL said:@BarryBL How is it possible? So in case any gamer get his save corrupted for some reason which is not dependent on him - once again, he is just playing and it's your responsibility to get all the saves of the progress correct and game working correctly - he will loose all the progress and have to start from the very begining? That's a very bad experience
I can understand your frustration however, saves are stored locally/on the cloud. Unfortunately, these are out of our jurisdiction. Why we (and other companies) recommend keeping a backup version of save game files, especially deeper ones. We wouldn't have the facility to store every save point on every save game that people have made, it would be impossible.
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Just now, dmitryUL said:I wonder if you, guys, as a developer of thi ganme, have access to my previous saves for my game and can provider it to me or replace it in the cloud.
We don't have this access I'm afraid. This would be a personal save and, if corrupted with no backup, there isn't a lot we can do to recover the save im afraid. Apologies.
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If you have a backup copy, you could revert to that. If not, it may be lost.
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Have you backed up your save file? Or saved another copy on your console.
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Thanks for adding your issue. However, we require all bug reports to follow and complete the template below. This is critical information Codemasters needs to be able to see your bug clearly. Link:
Please add your bug report onto this thread or I will not be able to replicate or diagnose, and have to delete this thread.
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Can you add your DXDiag when possible please.
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Can you post a DXDiag please @TubofIceCream so we can see if there is any issues. Have you tried some of the basic troubleshooting (Verifying integrity of Steam files for example)
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Please contact custservice@codemasters.com @L3TSG0XTR3M3 should you encounter any issues with Pitcoins outside of the Xbox pre-order
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I've added the link for users who are still experiencing issues unrelated to the Xbox pre-order in the recommended on this thread. Please click onto that and contact custservice@codemasters.com, who will be able to work with you on your issues.
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Please use the below link should you be experiencing any other issues. The right channels are below:
Dan, please be patient and let me know in 24 hours, as there is a lot of messages going out.
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10 minutes ago, kart12talwar said:@BarryBL Received the Pitcoins ! Thanks a lot to CM’s and you 👍🏻
just one question. I had purchased the seventy edition (non-schumacher edition). So i have received messages from Xbox Live for 10,000 Pitcoins and 5,000 Pitcoins.
But the update you have mentioned in the blue banner on the top of the screen in the forums says that we will be getting message for 15,000 Pitcoins and 5,000 Pitcoins.
Is the difference of Pitcoins based on the edition purchased ?
Spot on mate. 70th edition = 10k on pre-order vs Schumi Edition = 15k on pre-order
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Double Confirmed: 2020 Mercedes. 👍
Also in TT, theres a lot of factors affecting pace. Time trail is set up to have the best conditions possible at default. Track is rubbered in, perfect weather for your chosen setting, ERS and Fuel deployment in Max and remains there without any overheating.
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Just now, dcottle said:Thank you 🙂
Yes I received the Xbox message with two codes.
Yeah should be a little extra 5000 in there too. Our way of an apology
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1.07 is planned for the near future, and thanks for your patience. 👍
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Hi everyone,
Xbox One players who did not receive their Pitcoins for #F12020game should now have a message from Xbox Live with a redemption code.
📗 On the Xbox Dashboard, press the Xbox button and then navigate to 'Messages'.
📗 On the Xbox App, tap the 'Chats' icon at the top of the screen.
We sincerely apologise for the delay and any inconvenience this has caused. We are currently checking if all players affected have received their coins, please let me know if the process above has not worked for you.
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I can confirm this is not reliable information. Please disregard.
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Potentially. Try disabling this and see if it works.
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7 minutes ago, DrDraken said:I read somewhere that people who purchased the fancy edition would get enough coins to get the VIP pass each season. It didn't specifically state that the coins were those that are earned during the season. So, if that's the case, then we need to make sure we save 9,000 coins each season in order to be able to get the next one?
The link may have been worded incorrectly. You would have been assigned enough coin to buy Season 1 of the pass, and then, if you earn to Level 30, you will have been given 10,000 Pitcoins from the pass, giving you the 9000 coins for Season 2 upon launch and 1000 spare for you to use. You would have to resist spending them as soon as you got them though, and plan to have 9000 Pitcoins for the start of Season 2, ready to redeem.
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Could you try your other sound devices & cards to see if the dropout is still there please. Also, this has been sent to one of our devs, and they mentioned that, from your DXDiag, the drivers are out of date.
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Have you made sure that the right one 1 is enabled. Refresh rate?
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Initial suggestions are:
- Try turning off ASync Compute
- Turning down some of the graphics settings
We are thinking that there could potential be some performance issues regarding your CPU.
F1 2019 [xbox one] Game gets stuck on loading starting up.
in Technical Assistance
Posted
Understand that, but it would be impossible from a technical standpoint to store others saves. Also, we don't know how many active savegames users are on, so how would we pick? I can empathise your frustration on losing a save, but from a technical standpoint, would not be possible. Maybe go through your Cloud files (on whichever platform you are on), but we do recommend (as with all games) to make/keep a backup incase. I've lost plenty of Football manager saves through not backing up the files.