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Marc1011

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Posts posted by Marc1011


  1. On 5/4/2020 at 5:37 PM, CMTGK said:

    Heard back from them today. There are a number of important fixes that are going into this update (not just your problem, which has been confirmed as fixed). Because of this, and current staff shortages, they are hoping to get the patch released for this month, if not very early June. That's all I have to share for now, I've said I'll get in touch again towards the end of the month should nothing have happened by then. 

    I appreciate the Covid situation, but 7 months after I paid for the game I might be able to play it again, if not then what? Hopefully someone at CM appreciates I spent good money on something that has been useless to me since December 3rd?


  2. On 4/24/2020 at 12:31 PM, CMTGK said:

    Yes, rest assured, we're talking about your problem (the lack of wheel feel issue), not the original topic problem (should have been in a different topic but not a problem). 

    Hi, any update on this? It's the end of the month tomorrow?


  3. Just now, CMTGK said:

    Yes, rest assured, we're talking about your problem (the lack of wheel feel issue), not the original topic problem (should have been in a different topic but not a problem). 

    I don't really have a lot of confidence that they are going to get this sorted so where will that leave me if the game remains unplayable? Cross that when we get to it?? I hope I'm proved wrong... anyway take care and I hope you are well and thank you for keeping me updated. All the best!


  4. On 4/21/2020 at 1:10 PM, CMTGK said:

    Just had this from Fanatec - @Marc1011

     

     

    1 minute ago, CMTGK said:

    It's likely that an update Fanatec issued after the one where it was working, broke it - these things happen. The above is as much information as I have but I can only assume that by them saying 'this month' is indeed April. 

    that's fair enough - but in-between it working and not working overnight I did not change a thing! not their update or firmware or anything, the only thing that changed is your DLC. Also can I confirm you are talking about my original issue - which is NOT the same as the ost title here - I have no issues with "Assigning fanatec shifter" my issues are with feedback and any wheel feel whatsoever? You do have my original problem?? The other guy started a conversation on here and this was the only place I was getting a reply, which is why the chat continued on this thread. Can you confirm?


  5. On 4/21/2020 at 1:10 PM, CMTGK said:

    Just had this from Fanatec - @Marc1011

     

    Ok, what I really don't understand is that it was working at first, then it wasn't - so you had what you needed from fanatec for it to be working or it wouldn't have worked in the first place? I don't understand their input in this or what you are waiting for? You had what you needed to get it working originally in November? So this month as in April?


  6. On 4/15/2020 at 11:52 AM, Marc1011 said:

    I've pretty much had enough! You need to understand this was broken in an update back on December the 3rd and I can't use the product I have paid good money for

     

    On 4/15/2020 at 11:48 AM, CMTGK said:

    Still nothing! I'll chase again this week.

    So what was the news? I logged in yesterday and it's still useless?


  7. On 3/13/2020 at 3:06 PM, CMTGK said:

    Still awaiting update from Fanatec. Will be chasing again. 

    Anything back? I completely understand in the big scheme of things this is not important but I'm still working! and this has been going on since December now so will be approaching 4 months soon that I haven't been able to use the product I paid for! Let me know, I'll check back soon...


  8. On 3/6/2020 at 12:53 PM, CMTGK said:

    Hey @Marc1011 - sorry to disappoint but after discussion with the development team today we are still waiting for an update on this from Fanatec themselves. We'll look to chase in the coming weeks/days if they don't get back to us. Did you have any luck in speaking to them yourselves?

    No they said talk to you guys, and that this was a game issue. I did some tests and I confirmed I have the latest firmware etc. So who do I talk to about a refund / credit? I paid for all of the extra DLC upfront and I now have a game that has barely any trade-in value. I have not been able to use any of the additional content I paid for and not even the basic game, since Dec 3rd. I will move onto other things now I'm afraid, this is ridiculous.


  9. 1 minute ago, CMTGK said:

    @Marc1011 - thanks for the clarification. I didn't want to rule out it being a hardware issue but that's why I said "could".

    As I said, I'll speak to the handling team this week. In the meantime, please reach out to Fanatec to see if they can offer any additional support.

     

    Thanks, will wait to hear back from you, thanks for your efforts


  10.  
     
     
    1
    14 minutes ago, CMTGK said:

    Hey @Marc1011 - Chris has moved away from GRID now but I'll be actively chasing this for you. 

    From what I understand, Fanatec is still aware of the issue and looking at a fix. Before I get an update about from the dev team this week, have you tried contacting Fanatec with the details of your problem? We have had very few reports on this so it could be a hardware issue. Either way, I'll still going to be asking for an update.

    it isn't a hardware issue - if you check above you'll see it worked fine before the December update, and since then every other game I have played or tried on either Xbox or PC continues to work perfectly. It didn't stop when anything on the wheel-base changed, only when the game was patched back with the S1 update of content.


  11. 3 hours ago, ChrisGrovesMCM said:

    Hey @Marc1011 - said I'd keep you updated when there are changes, and the situation at the moment is the same. Fanatec have identified the issue and are testing some fixes. Once they verify those, we can add them into the game 🙂

    Have they given you a time-frame, as it was once working how hard can it be!!


  12. Hi @ChrisGrovesMCM so the new content is out, I'll update the game later - do you know if this will be good news for me??

    Hi @ChrisGrovesMCM - ok so downloaded the update, I can see season 2 things - and it's no different. At this point I'd really like to know if I should bother waiting at all or just get rid of it while it's still worth something.... this doesn't help with the fact I've paid for the DLC that I haven't been able to use at all though. Any good news for me?? This is a real disappointment! Look forward to hearing from you when you have time I can see you are busy!!


  13. On 1/27/2020 at 4:56 PM, Marc1011 said:

     

    @ChrisGrovesMCM just checking in to see if there is any progress re: getting my fanatec wheel to work again? Thanks

    @ChrisGrovesMCM is there any progress yet? This will be 2 months soon rendering the game useless, I'm going to have to sell it and move on - and I'll be seeking compensation as I paid for current and future DLC in my edition and it simply cannot be used!! There is no way this is an issue with anything of mine because it used to work until an update was done. You see my point?

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