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19 New Car Smell
  1. A detailed description of the issue I've been trying for numerous days over a couple of weeks and I'm unable to get into ranked lobbies, both 5 lap and 25% race distance options. This also happened to me in F1 2019, and I've seen similar posts about the problem in F1 2020 without a resolution. I search for around 2 minutes and then get put into a lobby by myself. The network status bars flash white. I stay in that lobby for up to 20 minutes and no one else joins. Eventually I get error code HO503 saying I must be logged in to Xbox Live. I guess due to inactivity the game disconnects. I've tried searching when there are up to 50 others online and still I'm able to find a lobby. I'm able to play unranked races with no issues, and even the weekly events. I do notice that some other players in unranked lobbies also have white flashing network status bars. I don't have any other issues playing multiplayer in other games. My NAT type is open and the network/multiplayer tests via the Xbox console all come back perfect. My home network is working flawlessly. Platform - Xbox What version of the game you are using - 1.08 Ranked/Unranked/Leagues - Ranked Wired or Wireless Connection? - Have tried both wired and wireless connection. The amount of players in your session? - Just me Were you the host? - Yes Did this issue happens for everyone in the session, just some people or just yourself? What did they see? - N/A We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again? - Yep every time I try to search for a ranked lobby How do you make the problem happen? Normal ranked lobby search Can you add a report code - AKKH-XXMP-GKCR-XXGX Video of the issue, including timestamps. Did you stream the session? Video and screenshot attached. Didn't stream the session. F1_2020_-_Unable_to_joined_ranked_lobby.mp4
  2. FYI an update was posted in the original thread. Don’t know why it wasn’t posted here. Quoted here for convenience: Thanks for all of your responses - the information has allowed us to identify how and why this issue has occurred. We have been working to identify all affected users and resolve this issue. This has only affected a group of Xbox digital pre-order customers. Working alongside Microsoft, we believe we now have a solution in place. We will provide more information when we have a specific date. Please be assured that we are treating this issue as a top priority and we hope to resolve it as soon as we can. We sincerely apologise and many thanks for the patience you have shown.
  3. I'm hoping this is the case. Seems reasonable considering the frustration and inconvenience this issue has caused. I was going to buy the podium pass with my preorder pitcoins.
  4. Seriously Codemasters, how hard is it to say, "Hey guys, we know you've been waiting a long time for a fix. We're really sorry and appreciate your patience. We're trying as best we can to resolve this as fast as possible. We're getting closer to a solution, but it may take a few more days. We'll provide you with another update in 24 hours." Just keep us informed! Is that too much to ask? At the moment it feels like we're being scammed.
  5. @Hoo @BarryBL Communication around this problem has been pathetic and not even an apology has been given. I paid for a product which was never delivered. Your customers deserve better. Codemasters are happy to spout their rave reviews on social media, yet go radio silent when it comes to owning up and fixing this issue. Not impressed. Do something about it, it's so frustrating. Don't get me wrong. I love the game, just not the way this issue has been handled. Hopefully we see an update, or better yet, a fix within the next day.
  6. @Hoo Can we please get an update. I imagine you guys are working really hard to fix this, which is appreciated. This thread was raised 3 days ago and nearly 500 people have advised of missing PitCoins. Surely this has given you a good baseline for pinpointing the cause of the problem, How much closer are you to getting it resolved? So many of us have been patiently waiting for a fix for 11 days now. Hopefully there will be some compensation for those effected.
  7. Deluxe Schumacher Edition Digital (Argentina Store) 22nd June 2020 Have not purchased additional PitCoins Gamertag - HotWheelzMcGee
  8. HotWheelzMcGee

    Pitcoins Missing | UPDATE HERE 04/08/2020

    HotWheelzMcGee - Xbox One