Hello,
Having the exact same issue. Installed the game last week friday through Xbox Game Pass for PC. I was hoping it was going to be a temporarily thing, but 5 days later and still stuck at "Communicating with online services".
My specs:
Win10 - Build 1903
1070 Geforce / 8600K intel
Connected directly with UTP cable to ISP modem
I've tried reinstall, reboot, etc etc
Disabled Windows Firewall, but no difference
Is there any other information that you need to help us find the issue here?