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MattWren00

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  1. MattWren00

    Disconnecting from private match

    I understand you are busy, is there no customer service team i can contact?
  2. MattWren00

    Disconnecting from private match

    Hi @BarryBL please see enclosed the message that appears when i disconnect. Additionally, why would i not disconnect from my mates in other games like warzone pro clubs and so on, i connect fine with them, and there settings are the same as mine. Message that appears when i disconnect from the session.docx
  3. MattWren00

    Disconnecting from private match

    is there a way to call so i can resolve this issue faster, because if the game is faulty and doesn't work for me i'm gonna want to get a refund
  4. MattWren00

    Disconnecting from private match

    if it was 1 or 2 races i disconnect from and i lag in other games, id understand probably my connection but its every race and i don't lag in other games. and it pops up saying to be connected to an Xbox live profile but my Xbox doesn't disconnect from the internet. it is just the game that disconnects. i've tried it with wired connection and it still doesn't work, so i feel it must be a bug of some sort
  5. MattWren00

    Disconnecting from private match

    the thing is, i don't disconnect from any other games or any other game modes for that matter. it is solely private matches with my mates that i disconnect from. and its every race i do with them, its not like the odd 1 or 2, so i feel like its a problem with the game rather than my end. so i don't understand why i have a problem connecting to private match when i have no problems with other game modes and no problems with other games.
  6. MattWren00

    Disconnecting from private match

    @BarryBL, Morning mate, i hope you are well. Please find attached the requested video evidence and picture of my connection speed. Additionally, another video is attached showing me not being connected to the game but still connected to my internet. Video_1.mov Video.mov
  7. MattWren00

    Disconnecting from private match

    yeah probably wont be until later tonight.
  8. MattWren00

    Disconnecting from private match

    I ran all the speed test, connection test, packet loss and everything already and nothing helped. i have no problems with any other games either. i get 150+ download speed, so im pretty sure its not a connection issue on my end. but im not sure why i disconnect because it doesn't fully disconnect me it just kicks me out of the lobby and back to the home screen
  9. MattWren00

    Disconnecting from private match

    I checked with them yesterday and they both had open nat types. i notice that when i use wired connection because my router is downstairs its not as good because i cant wire it from router to xbox i use plug sockets, which is why i use wireless as its faster.
  10. MattWren00

    Disconnecting from private match

    My connection is fine, i have no internet problems with any other games. i just seem to disconnect from private matches with my mates
  11. MattWren00

    Disconnecting from private match

    1. NAT Type - Open 2. wireless 3. no error code appeared 4. I'm at work i cant film if im going to disconnect.
  12. 1. A detailed description of the issue. Please include any error codes here. - I continually disconnect from private matches with my friends, i only bought the game yesterday so you could imagine its quite frustrating. i finish qualifying and start the race then half way through every race i disconnect and get returned to the home menu. 2. Platform - Xbox one 3. What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) game version is 1.08 4. Game-mode? Unranked multiplayer, friend only 5. What are your replication numbers? Minimum test attempts are 4. Please also add EXACT replication steps for us to try too. i have attempted 10 races with my friends and have disconnected from all 10. 6. What troubleshooting have you attempted? Please always try to attempt to fix the issue - Checked all settings, checked internet connectivity, which were all fine. only this game i disconnect from. 7. What peripherals are you are using (gamepad, wheel make & model etc) - Xbox One controller 8. Any screenshots or video of the issue? If the video is long, please include a timestamp for when the issue appears. - PBRG-GHHH-BSXT-CABX
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