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jennyannem

Social Media & Community Team
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Posts posted by jennyannem


  1. Hey all,

    We're receiving reports from a couple of reports from social media that some of you are switching to a spectating another car, before it gets damaged terminally in multiplayer sessions. If you've experienced this, could you tell us:

    • A detailed description of what happened
    • Platform
    • What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 
    • Ranked/Unranked/Leagues
    • Wired or Wireless Connection?
    • The amount of players in your session?
    • Were you the host?
    • Did this issue happens for everyone in the session, just some people or just yourself? What did they see?
    • We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again?
    • How do you make the problem happen?
    • Can you add a report code. How to find this is in Main Menu > Game Options > Settings > 16 digit code in the bottom left of the screen. Please make sure that this is the code from the session you had the issue in. Adding report codes from as many users in your session as possible would be really helpful here.
    • Video of the issue, including timestamps. Did you stream the session?

    A lot of our Patch Updates and fixes come directly from completed forum bug reports, and providing this information is vital for Codemasters to be able to investigate, replicate and hopefully solve your issue. Without this, we don't have the necessary information to replicate and diagnose the issue.


  2. Hey all,

    If you're experiencing this, and haven't already, could you tell us the below?

    • A detailed description of what's happened
    • Platform
    • What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 
    • Ranked/Unranked/Leagues
    • Wired or Wireless Connection?
    • The amount of players in your session?
    • Were you the host?
    • Did this issue happens for everyone in the session, just some people or just yourself? What did they see?
    • We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again?
    • How do you make the problem happen?
    • Can you add a report code. How to find this is in Main Menu > Game Options > Settings > 16 digit code in the bottom left of the screen. Please make sure that this is the code from the session you had the issue in. Adding report codes from as many users in your session as possible would be really helpful here.
    • Video of the issue, including timestamps. Did you stream the session?

    As a reminder: a lot of our Patch Updates and fixes come directly from completed forum bug reports, and providing this information is vital for Codemasters to be able to investigate, replicate and hopefully solve your issue. Without this, we don't have the necessary information to replicate and diagnose the issue.


  3. Hey all,

    We're receiving reports from some sections of social media that some of you are able to drive the wrong way in the pitlane. If this is something you're experiencing, could you tell us:

    • A detailed description of the issue.  
    • Platform
    • What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 
    • Ranked/Unranked/Leagues
    • Wired or Wireless Connection?
    • The amount of players in your session?
    • Were you the host?
    • Did this issue happens for everyone in the session, just some people or just yourself? What did they see?
    • We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again?
    • How do you make the problem happen?
    • Can you add a report code. How to find this is in Main Menu > Game Options > Settings > 16 digit code in the bottom left of the screen. Please make sure that this is the code from the session you had the issue in. Adding report codes from as many users in your session as possible would be really helpful here.
    • Video of the issue, including timestamps. Did you stream the session?

    A lot of our Patch Updates and fixes come directly from completed forum bug reports, and providing this information is vital for Codemasters to be able to investigate, replicate and hopefully solve your issue. Without this, we don't have the necessary information to replicate and diagnose the issue.

     


  4. Hey all,

    We're receiving reports that some of you are seeing incorrect lap times in multiplayer sessions when a player has left and re-joined a session. If you've experienced this, could you tell us:

    • A detailed description of the issue.  
    • Platform
    • What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 
    • Ranked/Unranked/Leagues
    • Wired or Wireless Connection?
    • The amount of players in your session?
    • Were you the host?
    • Did this issue happens for everyone in the session, just some people or just yourself? What did they see?
    • We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again?
    • How do you make the problem happen?
    • Can you add a report code. How to find this is in Main Menu > Game Options > Settings > 16 digit code in the bottom left of the screen. Please make sure that this is the code from the session you had the issue in. Adding report codes from as many users in your session as possible would be really helpful here.
    • Video of the issue, including timestamps. Did you stream the session?

    A lot of our Patch Updates and fixes come directly from completed forum bug reports, and providing this information is vital for Codemasters to be able to investigate, replicate and hopefully solve your issue. Without this, we don't have the necessary information to replicate and diagnose the issue.


  5. Hey all,

    We're receiving reports that some of you are getting disconnected from your multiplayer sessions. If you've experienced this, we'd like you to tell us:

    • A detailed description of the issue.  
    • Platform
    • What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 
    • Ranked/Unranked/Leagues
    • Wired or Wireless Connection?
    • The amount of players in your session?
    • Were you the host?
    • Did this issue happens for everyone in the session, just some people or just yourself? What did they see?
    • We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again?
    • How do you make the problem happen?
    • Can you add a report code. How to find this is in Main Menu > Game Options > Settings > 16 digit code in the bottom left of the screen. Please make sure that this is the code from the session you had the issue in. Adding report codes from as many users in your session as possible would be really helpful here.
    • Video of the issue, including timestamps. Did you stream the session?

    A lot of our Patch Updates and fixes come directly from completed forum bug reports, and providing this information is vital for Codemasters to be able to investigate, replicate and hopefully solve your issue. Without this, we don't have the necessary information to replicate and diagnose the issue.

     

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