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Hoo

Codemasters Staff
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Posts posted by Hoo

  7. Posted

    Hi All,

    If you are seeing a new and persistent issue since updating to v1.05 then this might be a different issue to that originally reported here. Please can you add your information to an existing thread that relates to your issue, or log a new bug report thread if one doesn't already exist, so that we can investigate properly?

    If you receive an option to send your crash information to the developer during any system crash then please do so. If possible, provide a few words to describe what you were doing when this crash occurred (this option is only present for PS4 users). This info is really helpful in identifying the frequency and cause of any crashes that you encounter.

    If you think the issue might be related to your save game, then please also provide a save game file for us to test with (see steps here for info on how to do this) and let us know anything significant that you might have been doing in your previous working session. If you can't remember what you were doing in your previous session then please send us a report code and we can use this to locate your session history (your report code is a 12-character code that can be seen in the bottom-left corner of the screen when viewing the "Settings" screen in the options menu). 

    There is an existing bug report here which sounds similar to some of those being reported above (Xbox user on v1.03/1.05), so please check it out to see if that covers the issue that you are seeing: 

    Thanks.

  9. Posted

    Hi All,

    We noticed some issues where certain network configurations were struggling to connect to our game servers correctly. We made some updates in v1.05 to change how this system works which we think should have resolved many of these cases. We still expect users to see these error messages at times when the servers are actually down, or when other unexpected network errors occur.

    If you were previously having persistent issues with this then please let us know if this has changed for you since v1.05.

    If you are now seeing regular issues since updating to v1.05 then please let us know and we will investigate further.

    Thanks.  

  14. Posted

    Hi All,

    The dev team made a range of stability fixes in v1.05, including stopping the crash seen in this particular instance. This doesn't resolve the underlying cause of the Podium Pass not working, but at least stops the game crashing to desktop until a proper fix is released.

    Our test team are currently reviewing a potential fix for the underlying issue at the moment. We'll let you know once / if this gets approved for release.

    Thanks for your patience,
    Hoo.

    • Like 2
    • Thanks 1
    • Agree 1

  15. Posted

    29 minutes ago, ThibaudPHP said:

    @hoo

    there are a new patch, do you have some news for telemetry ?

    Sorry - we have not managed to get to this yet. Unfortunately, there are a couple of other issues that the team has had to look at. We will try and get to this as soon as we can.

    • Agree 3

  17. Posted

    Hi All,

    Just to let you know that the team are still working on this issue. They have identified the source of the issue and are looking at ways to correctly activate the Podium Pass. Unfortunately, this won't count any previous game progression XP as the Podium Pass season has failed to start so nothing has been recorded. Once a fix has been prepared and run through our QA teams then we'll update this thread to let you know when to expect this. Apologies to any players that are being affected by this issue.

    Thanks,
    Hoo.

     

    • Like 2
    • Thanks 6

  19. Posted

    If you are an Xbox One user and your pre-order PitCoins are not appearing then please go to this thread and provide the additional information requested. This will hopefully help us to track down the source of the issue:

    We are still investigating other issues around PitCoins not being awarded in other cases, but wanted to split the Xbox issue out to help with our on-going investigations.

    Thanks.

     

    • Like 1
    • Agree 1

  20. Posted

    Hi All,

    There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

    • What version of the game did you purchase (Deluxe Edition or 70 Edition)
    • Was this a digital or boxed version of the game?
    • If digital, when was the original purchase made?
    • Have you attempted to purchase any coin packs? If so, were these were added correctly?

    For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

    Thanks.

    • Thanks 2
    • Confused 2
    • Agree 2
    • Disagree 2

  21. Posted

    Hi All,

    The team have identified a rare case that appears to be affecting the accounts of specific users. For anyone experiencing this problem, the game will always crash whenever entering Podium Pass or the item shop. In addition, no XP will be awarded for game activities. Unfortunately, there is no known workaround for affected users at the moment. The team are working on a resolution for this and we'll update you as soon as we have more info.

    Thanks,
    Hoo.

     

    EDIT: Merged two threads on the same subject

    • Thanks 3

  22. Posted

    Hi,

    We think this issue may occur if your Racenet account is already linked to a different gaming account on that platform. To see if this is the issue, try the following steps:

    1. Go to the Racenet website (https://racenet.codemasters.com/)

    2. Click the "logging in" link in the centre of the screen

    3. Log into your Racenet account

    4. Select the cog icon in the upper-right corner of the screen and select Account Settings

    image.png

    5. In the first option listed under the "Update Your Account" heading you will see your linked accounts:

    image.png

    A green circle around the corresponding platform icon indicates that your Racenet account is currently linked to a gaming account on that platform. Select the icon for the platform that you are using for F1 2020 and click on the "Unlink Account" option that appears. Note: if you do not see a green circle around the appropriate platform icon then there may be another issue affecting your log-in, such as an incorrect username or password.

    6. Relaunch the game and proceed to the main menu screen

    7. Select the "Game Options" tile, then choose the "Racenet" option.

    8. Select to sign in and enter your Racenet account email address and password

    Thanks,
    Hoo

     

  23. Posted

    Hi All,

    As previously mentioned, the CPU falls below our minimum specification so we are unable to offer proper support for it. Our official recommendation is to pursue a refund if you are able to.

    The dev team have taken a look at the crash dump that was provided and think they can stop that particular crash, but there might be other issues afterwards that we don't know about. As we are unable to test on these older chips anymore, any change that we make is purely speculative and might not work so please don't miss out on the opportunity to claim a refund by waiting for this fix.

    I will update this thread once there is more information on if and when a potential fix can be added to a future patch.

    Thanks.

     

    • Thanks 3
    • Agree 1
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