i think for both parties there are good points, a point for the whining but also a point for the CM backers.
Thing whats most important in my eyes is the awefull lack of communication from the CM side. Iv'e been in the beta for 2 times and thats when they are realy realy active and supportive. When the game launches is getting less and less, to a point where they don't even make a statement anymore to their "core gamers".
Thats realy something to work on for them, better be transparant then nowhere at all.
again: my opinion