Hafijur

Why don't you reply to me and have different rules for everyone?

Top issues are support staff who discriminate against users. When I ask why they discriminate, they say its because staff can decide whatever they want so if they hate certain users like Chris Groves admitted, they can punish each user differently for same offence.

Please check your inbox. All I wanted was a solution.

I would like to apologise to Chris for any inconvenience caused by me. Also keep up the good work. I didn't mean to annoy you and I am usually very friendly. Sorry and this looks interesting for Grid players.

I wonder if you will ever reply to me on inbox messages or are you trained to ignore people?

You don’t care about users. You ban players for your own mistakes. Also there is no customer service in the game. If there was I wouldn’t be in this position. Honestly think Codemasters have the worst support team of any game developer. Punish players for own mistakes and then make up non-existent rules and ban them. The fact you say to someone to contact customer support when they don’t care as I have found out nearly 2 months and no support. Just ignore and ignore is all they do. They let other users get away with anything but punish a few differently, just to make an example with them. Main support person even said, that support can decide whatever they want so one player can get away with much worse and other completely banned for much less and they don’t even have to break the rules to get banned as they can make up own new rules a few months later to ban you. I expect you not to reply as you just ignore me. I was shocked main F1 MBR person said that staff are basically corrupt as they can decide whatever they want to each individual even if its the same offence. That explains why I was punished completely and others were let off straightaway for same offence.

Is that the same customer service team that have different rules for each person and have ignored me for near 2 months?

They should rename codemasters support as codeignoremasters support. Master at ignoring people.

I have been proven right. There is virtually no in-game support in this game. Its just there as an option but 99% of the time no one responds. The 1% of the time they do its the lucky ones. I don’t count general copy and pasted replies that ignore messages as a reply. The worst support in any game I have ever seen. I would be more happy if there was no support option as then at least it would give me a better experience than wasting my time to get ignored for over a month. I tried asking everyone and same outcome as in no response. I reckon there is 1 person who works on support for thousand of users so they just copy and paste generic replies a couple of times and then stop responding.

Not trying to be rude but you were going really slow. They could easily have won by 8 seconds if they was a decent driver even with slow car.

The double standards of the support team is insane. Why do other users get preferential treatment? Is it because staff can choose to discriminate against certain players and let other players get away with everything? Ignored for over a month and its now like the support team have a vendetta against me. Can staff let me know why you have double standards?

No doing that workaround a few updates ago caused a lot of players to be deleted for codemasters own fault due to own issue with the game. Its quite comical really the workaround is how they banned and deleted users 4-5 months of hard work. They got rid of the issue a few months back and then decided to ban everyone who used this workaround 4 months later and now 5 months later still ignoring users who lost everything. This workaround makes users do 10x more bannable offences than users who got banned if this workaround was available a few months ago. So users who used workaround for 1% of playing time get banned forever. Even the lucky ones who get reinstated virtually start from beginning so they might as well never played the game. I got banned for using workaround for 1% of my playing time and they ignore every message for over a month. Even if I got reinstated I lose 4-5 months genuine progress. So pretty much those users who got away with it are like 2 years ahead of users who got banned. I have seen a few users who have got away with it completely.

That's how they banned users before.