Logitech g920 causing framedrops ingame???? (detailed)

[Destim 0]

This might sound weird but i'm having this issue, i bought the wheel yesterday and the game spiked sometimes...
I made sure it wasn't just psychological.. my game was having framedrops. I'm used to playing this game smoothly on 60 fps without any problems.
My settings are all the way maxed out except advanced blending. My steering wheel firmware is updated and the same for logitech gaming software..
I'm not having problems with my wheel or my hardware being overheated. my cpu is around 50-60% utilization and same for my gpu..
the temperatures are around the 50's for my cpu and 60 for gpu. 

I spend quite some money on the wheel and i really didn't expect a problem like this... i really really hope codemasters/logitech is aware of this.
Is there some workaround to fix this problem??

Pc specs: (information)

i7-4790k
gtx 980 FTW evga
8gb 1866Mhz corsair ram


I never had issues before with my xone controller but something about the wheel/software is causing problems...
I'm asking kindly for some help. Thanks!

[EastBayGrease 0]

Destim said:

I spend quite some money on the wheel and i really didn't expect a problem like this... i really really hope codemasters/logitech is aware of this.
Is there some workaround to fix this problem??

Pc specs: (information)

i7-4790k
gtx 980 FTW evga
8gb 1866Mhz corsair ram

I don't have any suggestions since I can't replicate your problem with my setup (I have a different wheel). You mention frame drops but you didn't say when they occur in the game.

Also, you say you are used to running at 60 fps but at what resolution? What game graphics settings are you using (ultra?)?

Were you playing DiRT Rally with a different wheel prior to the G920? If so, any frame drops?

[Superd00ps 0]

Have you tried disabling mouse menu support?
Do you only have the wheel connected,...no other controllers at the same time?
Delete the C:\Users\your name\Documents\My Games\DiRT Rally\hardwaresettings folder and recalibrate your wheel in the game menu.

[Destim 0]

EastBayGrease said:

Destim said:

I spend quite some money on the wheel and i really didn't expect a problem like this... i really really hope codemasters/logitech is aware of this.
Is there some workaround to fix this problem??

Pc specs: (information)

i7-4790k
gtx 980 FTW evga
8gb 1866Mhz corsair ram

I don't have any suggestions since I can't replicate your problem with my setup (I have a different wheel). You mention frame drops but you didn't say when they occur in the game.

Also, you say you are used to running at 60 fps but at what resolution? What game graphics settings are you using (ultra?)?

Were you playing DiRT Rally with a different wheel prior to the G920? If so, any frame drops?

The framedrops occur at random moments, sometimes i have a framedrop at X location, but the next time i come past that location i don't see a framedrop (i think it has to do with rendering a large chunk of map, but i didn't have this issue before until i got my wheel), i'm playing at 1080p, my settings are all the same from when i used my Xone controller (ultra and vsync on) so that shouldn't be a problem because i never had framedrops before, also the g920 is my first wheel so i can't compare..

[Destim 0]

Superd00ps said:

Have you tried disabling mouse menu support?
Do you only have the wheel connected,...no other controllers at the same time?
Delete the C:\Users\your name\Documents\My Games\DiRT Rally\hardwaresettings folder and recalibrate your wheel in the game menu.

mouse support is turned of, i yet have to try disconnecting my keyboard/mouse but why would these pheriperals cause this problem? That shouldn't be allowed right? I will also try to delete this file and try again and i will leave a comment, but disconnecting my mouse/keyboard would suck because i have to tab out frequently to do something else.. 
I will answer back here if it worked!

[Superd00ps 0]

By controllers I meant xBox360, not keyboard and mouse....etc :)

[Destim 0]

Superd00ps said:

By controllers I meant xBox360, not keyboard and mouse....etc :)

O sorry, i thought u also ment different pheriperals, but no i don't have a controller connected ;L
I also tried deleting that hardwaresettings folder but that didn't help :(, i send a mail to codemasters a couple days ago and send them my DxDiag, hopefully they are working on it :)

[versedi 39]

I'll ask obvious question. Did you tried different USB port? Are you using front panel USB? Any USB hubs / plug-cable extensions?

[Destim 0]

versedi said:

I'll ask obvious question. Did you tried different USB port? Are you using front panel USB? Any USB hubs / plug-cable extensions?

I plug it into the backside of my motherboard like i do with all my pheriperals, i tried usb 2 ports and usb3 ports and different ones. No usb hubs no cable extensions. This problem is only with dirt rally. i believe this problem is within the software/code of cm/logitech.. friend of me using g27 has the same issue.
.

[versedi 39]

Check if xboxstats.exe process is running even if you disconnect your xone gamepad. For me it caused 25% CPU usage even after disconnecting the gamepad. I've had to block it completely - it's not used as a driver, perhaps it's indeed xbox statistics.

[Destim 0]

versedi said:

Check if xboxstats.exe process is running even if you disconnect your xone gamepad. For me it caused 25% CPU usage even after disconnecting the gamepad. I've had to block it completely - it's not used as a driver, perhaps it's indeed xbox statistics.

That's a good point u have there, but i don't think that's the issue, i barely use my xbox controller anymore, when i turn on my pc i connect my wheel and play dirt rally. So without connecting the Xone controller. It's tough to find the problem... Codemasters suggested verifying my game cache.. and running the game in safemode. That's it.. There is something more complicated going on

[stigbeater 0]

i also suffer from this too! i have a g27

[Avengerrr 1]

Yeah I have a similar issue here too. It was alright until around v0.8 and then suddenly the framerate seemed to get choppy. Yet if I unplug the G920 and just use a XB1 controller, the framerate is lovely and consistent. This has been the case across both Windows 7 and Windows 10 as well (and both the old and new LGS profiler).

I managed to have no problems only once, and I'm not sure why that was and haven't been able to replicate it (but there must have been a reason behind, so there's a fix somewhere). I'm going to try the T150 out later to see how that performs. This might give me some help to localise the issue.

[versedi 39]

Destim said:

versedi said:

Check if xboxstats.exe process is running even if you disconnect your xone gamepad. For me it caused 25% CPU usage even after disconnecting the gamepad. I've had to block it completely - it's not used as a driver, perhaps it's indeed xbox statistics.

That's a good point u have there, but i don't think that's the issue, i barely use my xbox controller anymore, when i turn on my pc i connect my wheel and play dirt rally. So without connecting the Xone controller. It's tough to find the problem... Codemasters suggested verifying my game cache.. and running the game in safemode. That's it.. There is something more complicated going on

It won't do any harm to open the task manager and take a look at CPU usage from any microsoft/xbox process. Like I've said - my pad wasn't connected at all and the process was taking alot of CPU anyway. Just a thought from my expierence but it's not likely to be the case for you.

[Avengerrr 1]

Just tried the T150 and the game worked like a dream. No framerate drops. So that at least limits it to something specific about the G920, maybe the LGS software, or some sort microsoft/xbox process as mentioned by versedi. Will try and find a workaround.

[Destim 0]

versedi said:

Destim said:

versedi said:

Check if xboxstats.exe process is running even if you disconnect your xone gamepad. For me it caused 25% CPU usage even after disconnecting the gamepad. I've had to block it completely - it's not used as a driver, perhaps it's indeed xbox statistics.

That's a good point u have there, but i don't think that's the issue, i barely use my xbox controller anymore, when i turn on my pc i connect my wheel and play dirt rally. So without connecting the Xone controller. It's tough to find the problem... Codemasters suggested verifying my game cache.. and running the game in safemode. That's it.. There is something more complicated going on

It won't do any harm to open the task manager and take a look at CPU usage from any microsoft/xbox process. Like I've said - my pad wasn't connected at all and the process was taking alot of CPU anyway. Just a thought from my expierence but it's not likely to be the case for you.

I checked my task manager before (sorry, did not mention that in my previous reply)  but didn't find anything, thanks for the tip tho ;)

[Destim 0]

Avengerrr said:

Yeah I have a similar issue here too. It was alright until around v0.8 and then suddenly the framerate seemed to get choppy. Yet if I unplug the G920 and just use a XB1 controller, the framerate is lovely and consistent. This has been the case across both Windows 7 and Windows 10 as well (and both the old and new LGS profiler).

I managed to have no problems only once, and I'm not sure why that was and haven't been able to replicate it (but there must have been a reason behind, so there's a fix somewhere). I'm going to try the T150 out later to see how that performs. This might give me some help to localise the issue.

Yeah this issue is around for quite allot of people, some people are not bothered with it but for me it is REALLY annoying. Codemasters still has to give me another reply about this issue.. but i doubt they will.
Once this discussion get's more attention codemasters will hopefully realise it's a serious issue.

EDIT: they just send me this mail and told me to follow this procedure: (yet have to test it, not quite sure that my antivirus or skype will conflict the g920  lol, but who knows....)

They said:

"Can you try the following procedure, which is designed to ensure that no programs or processes, that might interfere with the game, are running in the background of your PC?

NOTE If you are using a software firewall, other than the Windows Firewall you should enable the Windows Firewall before connecting to the internet, after using this procedure.

a) Click on the Windows Start button and select 'Run'. In the 'open' box enter "msconfig" (without the speech marks). For Windows Vista or Windows 7, just enter the text in the search box.For Windows 8 or 10, simply type msconfig and it should appear in the search box, then select the msconfig box.
b) In the general tab click on 'selective startup'
c) Now click on the startup tab and UNtick everything EXCEPT 'systray' and 'scanregistry' (if they do not appear, don’t worry this is normal). If you have Windows 10, this option will not be available, so simply choose the "Diagnostic Startup".
d) Now close msconfig, you may be prompted to re-start your PC. Select 'Restart' if you are.
e) When the PC has re-booted, you may see a box with System Configuration Utility as its title. Tick the checkbox (if it appears) and then click on OK.
f) Now try the game again.

Let us know if this is successful."

[Avengerrr 1]

To be fair, considering the T150 doesn't cause a problem but the G920 does on the exact computer, says a lot about the problem. I doubt it's anything to do with normal background tasks, although the LGS profiler might be the source of the problem but that's required for the G920 to function.

I'll get to running some tests tomorrow when I have the spare time. Determined to try and find some workaround/fix even if it's just for other people.

[Destim 0]

Avengerrr said:

To be fair, considering the T150 doesn't cause a problem but the G920 does on the exact computer, says a lot about the problem. I doubt it's anything to do with normal background tasks, although the LGS profiler might be the source of the problem but that's required for the G920 to function.

I'll get to running some tests tomorrow when I have the spare time. Determined to try and find some workaround/fix even if it's just for other people.

The thing is, i can play dirt rally without the lgs profiler, force feedback works without the software. But i felt like there were more framedrops without the profiler then with it... so yeah i think that's also out of the picture and yeah to be honest those background tasks shouldn't be a problem and they weren't xD, i'm also trying to find solutions or hopefully stumble on something.
What i found out is that if u connect the wheel on your pc and restart it those framedrops are like almost gone, u will see it once in a while but for me that's not really a solution but it seems to work somehow...

[Destim 0]

Well i started getting allot more freezes ingame somehow.... i'm kinda desperate at the moment.
I love the game but playing with those freezes/fps drops kinda ruins it for me. Codemasters did another suggestion: 
Updating my motherboard's chipset.. wich it already was. I really hope that they will just tell me what's going on or atleast send me 
some real information or a self written mail. I feel that they just copy paste "possible"solutions and send them to me every 2days and i've told them that the problem isn't related to my computer / software, actually it is. It is their game or the logitech profiler. But other games don't seem to have this issue.  I even linked this discussion in a mail i send them. But i don't know if they reacted to that.

Don't get me wrong. I really appriciate the help Codemasters has given me. I bet they also know allot of people are having these issues, i also really hope that they are working on it. I just want to get the fun i paid for. Not trying to solve a problem everyday i try to play the game.

Sorry if i sound like a douchebag.. i just want to get Codemasters attention somehow....

With all the respect,
Peace out.

[stigbeater 0]

yes it makes the game unplayable at the moment. i tried it with out the profiler by uninstalling it and i still got stutter but if i use any other controller like keyboard or 360 pad there is no stutter at all.

[Destim 0]

stigbeater said:

yes it makes the game unplayable at the moment. i tried it with out the profiler by uninstalling it and i still got stutter but if i use any other controller like keyboard or 360 pad there is no stutter at all.

Yeah man, i really want to play dirt rally with a wheel this vacation but i think it's going to drive me mad.

[Avengerrr 1]

Douchebag? No. I wasn't too happy either when the problem occurred around the time of v0.8, and the fact that it worked before v0.8 means Codemasters must have done something somewhere along the line to create the problem out of nowhere. I wouldn't have minded if it was just an early access teething issue, but then v1.00 came along and nothing changed.

Unfortunately I cannot report my issues to Codemasters because they'd give me the 'your PC specs aren't within minimum requirements' bull****. Of course I can safely say my PC specs are up to the job, and my 1080p@30FPS gameplay is lovely and smooth with an XB1 controller or a Thrustmaster T150.

I have been busy the last few days, so I regret not trying some tests out. Going to do it over the current weekend and will hopefully report something positive back.

[Destim 0]

Avengerrr said:

Douchebag? No. I wasn't too happy either when the problem occurred around the time of v0.8, and the fact that it worked before v0.8 means Codemasters must have done something somewhere along the line to create the problem out of nowhere. I wouldn't have minded if it was just an early access teething issue, but then v1.00 came along and nothing changed.

Unfortunately I cannot report my issues to Codemasters because they'd give me the 'your PC specs aren't within minimum requirements' bull****. Of course I can safely say my PC specs are up to the job, and my 1080p@30FPS gameplay is lovely and smooth with an XB1 controller or a Thrustmaster T150.

I have been busy the last few days, so I regret not trying some tests out. Going to do it over the current weekend and will hopefully report something positive back.

Appriciate it mate, i will be making a update to windows 10, not that i am expecting changes, i just want a upgrade xD although i never expected myself to jump to windows 10, but i guess time changed for me.. who knows, maybe there will be an improvement.
U can expect that i will keep posting here if i know something more or find a fix for this issue, i won't rest till this is fixed, even if i have to write the code myself. >.<

[Avengerrr 1]

Okay, so I've done tests for about and hour or two and I've managed find the problem, at least on my system. When the LGS profiler software is running there will be a process called the Logitech Gaming Framework, and whilst this process isn't a problem generally, it draws upon the CPU significantly when the wheel is turned (in-game or simply on the desktop). In my tests, it would draw as much as 30% of my CPU when the wheel was being manually turned from lock-to-lock, irrespective of what application was running.

As for the solution, I didn't think the wheel would work without the LGS, but I was mistaken. If I just plug the wheel in whilst the computer is on, it won't work. If I launch the LGS with the wheel plugged in, and then close the LGS, the wheel will work. As for booting up (and bear in mind I turned off auto-start in the LGS) the wheel will work immediately without even touching the LGS.

I've tested extensively to make sure I'm not imagining any of these results, and it's definitely the case that with the LGS running (either in the foreground or background) the framerate drops because of the immense CPU usage when turning the wheel/

Now the thing that puzzles me is that @Destim mentioned the framerate was just as bad without the LGS. The only thing I can think is that the LGS wasn't actually closed, as in it was running as a background task, but I don't know whether this is true or not. In any case, a worthwhile thing to do before you start DiRT rally is to make sure there is no Logitech Gaming Framework process active in the task manager, and then give the game a try.

If this definitely does not work, try starting up the game, playing a bit of it (to verify the problem is still there) and then run the benchmark from the "graphics" menu. See how the framerate compares between the benchmark and your personal playing of the game. If the benchmark is smooth and fine, try turning the wheel several times to see if it affects the framerate drastically.

Let me know if any of this has helped or - as the case may be - completely useless.