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This better not be true, Codemasters employees URGENT!

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Dear All,

I have come here with a serious problem, allow me to tell you something about myself. 
I currently play competitively in the Video Game Formula 2013 on the Computer. I have won 216 out of 319 races and.I now sit at 104 in the world. I also take part in Racing leagues, through which many people are involved.

This evening, I logged into steam, and was greeted with an error message, it said the following.

"Your current steam files are not the same as those in the cloud, you must preform either of the following

1. Download cloud files, or 2 Upload local files.

Strange I thought, but to prevent any corrupt game files I UPLOADED local files.

Turns out this was a big mistake. 

I launched the game, and I am asked to create a new profile, strange I thought, but no problem I will make one, log out and then launch my old profile.

My old profile is gone.......... I have droppped from 104 to 110418

I understand that the profile must have been wiped, however I do not know how to fix this, I have evidence to provide that my facts are true, and If it is NOT possible to restore my profile, I would atleast like codemaster to restore my wins. The wins that i worked my ass off for.



I should make this clear that this is no normal case. I have numerous sponsors, including Thrustmaster gaming hardware and gogungho energy. If they see this I will be dropped from the sponsorship, and as someone aiming to get into pro gaming, I cannot take that risk. i also have emails from thrustmaster and Caterham official F1 team acknowledging my presence and offer potential sponsorships if I get into the world 100, this is therefore imperative that I get my wins back otherwise I'm starting over.

Please see in this picture the game files prior to the old profile

http://i61.tinypic.com/ml3zb6.png

In this picture see the new stats that have gone over me old ones

http://i57.tinypic.com/e6vjpx.jpg

This picture shows my total hours play, which DO NOT add up with that off the game

http://i62.tinypic.com/2uqgg9u.png

And finally see my new world rank :( 

http://i58.tinypic.com/29uxczt.jpg


I HAVE ALSO INCLUDED CONVERSATIONS BETWEEN TOM WEBB AND MYSELF

Many thanks for your email which has been forwarded to me.
The online gaming community is certainly an area we’re very interested in, potentially, in the future, creating programs that enable us to have a greater presence amongst the growing number of professional gamers around the world.
At this time I’m afraid we’re not in a position to provide financial support to anyone in the gaming community, and until we have the internal resource available within the team to manage such relationships it’s not an area we can afford to support.
However, please keep me informed about your progress, especially if you make it into the top 100, and we can reassess this later this year.
Yours sincerely

Tom W

Hopefully this has clearly shown the problem, and as this is a Codemasters game, this is where it needs to be solved. I will be Extremely  dissapointed if this cannot be solved 

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Hi Josh,

Really sorry to hear about the problem but I think this might just be as much of a problem with Steam Cloud as it is the game - its most likely that your main profile was in the cloud already and not saved locally so by uploading one you've copied over it (maybe)

I'm sure there may be a way to fix it though but sadly I'm not the right person to give advise on how. Just keep all of those files as they are (it might be an idea to make another folder with a back up of them just incase Steam Cloud decides to overwrite anything else or you make an error when trying to fix it) and send all this info to custserv@codemasters.com and the team will try help fix it for you - but you can see they are there, its just a case of getting them restored to your game.

Another alternative would be to contact Steam Support and tell them about a problem you've had with Steam Cloud and see what they suggest https://support.steampowered.com/

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Hi Josh,

Really sorry to hear about the problem but I think this might just be as much of a problem with Steam Cloud as it is the game - its most likely that your main profile was in the cloud already and not saved locally so by uploading one you've copied over it (maybe)

I'm sure there may be a way to fix it though but sadly I'm not the right person to give advise on how. Just keep all of those files as they are (it might be an idea to make another folder with a back up of them just incase Steam Cloud decides to overwrite anything else or you make an error when trying to fix it) and send all this info to custserv@codemasters.com and the team will try help fix it for you - but you can see they are there, its just a case of getting them restored to your game.

Another alternative would be to contact Steam Support and tell them about a problem you've had with Steam Cloud and see what they suggest https://support.steampowered.com/


Hello their,

Thank you for the reply, and pardon if I sound rude, but it does sound like you are passing on the problem. I have already emailed steam, and they sent me here...... I'll try the codies email. 

When can I expect  a reply?

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j0shter said:
Hi Josh,

Really sorry to hear about the problem but I think this might just be as much of a problem with Steam Cloud as it is the game - its most likely that your main profile was in the cloud already and not saved locally so by uploading one you've copied over it (maybe)

I'm sure there may be a way to fix it though but sadly I'm not the right person to give advise on how. Just keep all of those files as they are (it might be an idea to make another folder with a back up of them just incase Steam Cloud decides to overwrite anything else or you make an error when trying to fix it) and send all this info to custserv@codemasters.com and the team will try help fix it for you - but you can see they are there, its just a case of getting them restored to your game.

Another alternative would be to contact Steam Support and tell them about a problem you've had with Steam Cloud and see what they suggest https://support.steampowered.com/


Hello their,

Thank you for the reply, and pardon if I sound rude, but it does sound like you are passing on the problem. I have already emailed steam, and they sent me here...... I'll try the codies email. 

When can I expect  a reply?
Not passing the problem at all Josh, just trying to help. My knowledge of how Steam and Windows organise files and how our games read them is limited, and by that I mean none existent. 

Its obviously important to you that you get your file back so I wasn't even going to take a guess at how to fix it and we don't have any members on the community team (who work on the forums) that I could say with 100% certainty know the answer either but the guys at customer service have the tools, knowledge and the capability to get to the bottom of your problem, I couldn't estimate how long it would take for a reply - we work on a ticketing system so it is on a first come first serve basis but it is usually within one working day.

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j0shter said:
Hi Josh,

Really sorry to hear about the problem but I think this might just be as much of a problem with Steam Cloud as it is the game - its most likely that your main profile was in the cloud already and not saved locally so by uploading one you've copied over it (maybe)

I'm sure there may be a way to fix it though but sadly I'm not the right person to give advise on how. Just keep all of those files as they are (it might be an idea to make another folder with a back up of them just incase Steam Cloud decides to overwrite anything else or you make an error when trying to fix it) and send all this info to custserv@codemasters.com and the team will try help fix it for you - but you can see they are there, its just a case of getting them restored to your game.

Another alternative would be to contact Steam Support and tell them about a problem you've had with Steam Cloud and see what they suggest https://support.steampowered.com/


Hello their,

Thank you for the reply, and pardon if I sound rude, but it does sound like you are passing on the problem. I have already emailed steam, and they sent me here...... I'll try the codies email. 

When can I expect  a reply?
Not passing the problem at all Josh, just trying to help. My knowledge of how Steam and Windows organise files and how our games read them is limited, and by that I mean none existent. 

Its obviously important to you that you get your file back so I wasn't even going to take a guess at how to fix it and we don't have any members on the community team (who work on the forums) that I could say with 100% certainty know the answer either but the guys at customer service have the tools, knowledge and the capability to get to the bottom of your problem.


Thank you lee and I appreciate your honesty, hopefully I don't sound like a dick just annoyed! 

Thanks for your engagement and continue being awesome friend!

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Do a System Restore on the day before this happened, you should have your files back


Have you tested this? Will it restore my stats to the wins ages back or the most recent?

E.g 2 days ago i had 200 wins, today 213, if i restore will i go back to 200

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UPDATE


Here is a repy from the customer service team


Thank you for submitting your recent request to Codemasters Customer Services concerning F1 2013.

If the game's saved file has genuinely become corrupt then there is little you can do, other than start a new save file I'm afraid.

Corruption in the saved file for F1 2013 can be caused by synchronisation problems between your PC and Steam, unfortunately. We recommend that following to minimise the chances of this happening...

1) Turn off Steam Cloud synchronisation from the Steam settings menu
2) If you receive a message from Steam with regard to a difference between your saved file on the Steam Cloud and your hard disk, you should choose to use the file on your hard disc.
3) Always ensure that you shut down the game correctly and only run it from within the Steam client or from the Steam shortcuts in your system tray.
4) You should also never alter or attempt to manipulate any of the saved files that the game uses, as this can cause corrupt saved files.

This is an absolute joke, had they read my email ( IDentical to this thread)  they would see I complied with the following.


This is truly disappointing codemaster, for a company that I held high respect, this is no longer the case. I have done some research and this appears to be a rather large present issue. 

Having discussed the situation with one of my sponsors, I have no choice but to take legal action with regard to 
Sale of Goods Act 1979 chapter 54 subsection 15 F16B


That the goods will be free from any defect, [F17making their quality unsatisfactory], which would not be apparent on reasonable examination of the sample.



I would like to make a request for the legal team email. 


Thanks

J

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Ahem...

Lee already pointed out the likely issue; your profile/save was already uploaded to Steam Cloud. Have you attempted to contact Steam support again? This time requesting any possible backups of your saves on their cloud system?

I would suggest that before trying to jump straight to demanding the legal team contact you...

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SynGamer said:
Ahem...

Lee already pointed out the likely issue; your profile/save was already uploaded to Steam Cloud. Have you attempted to contact Steam support again? This time requesting any possible backups of your saves on their cloud system?

I would suggest that before trying to jump straight to demanding the legal team contact you...

Hello Sir

I haave indeed contacted steam, and their response was as following

"For issues with third party games and software, please contact the developer, Codemaster can be contacted at the following email;"

And then it was a list of customer service emails.

So yes I have. I do not blame the guys on the forums, after all it is not their job, however the steam siupport and codemasters have passed me between each other....

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j0shter said:
SynGamer said:
Ahem...

Lee already pointed out the likely issue; your profile/save was already uploaded to Steam Cloud. Have you attempted to contact Steam support again? This time requesting any possible backups of your saves on their cloud system?

I would suggest that before trying to jump straight to demanding the legal team contact you...

Hello Sir

I haave indeed contacted steam, and their response was as following

"For issues with third party games and software, please contact the developer, Codemaster can be contacted at the following email;"

And then it was a list of customer service emails.

So yes I have. I do not blame the guys on the forums, after all it is not their job, however the steam siupport and codemasters have passed me between each other....
Yes, but have contacted Steam about THEIR Steam Cloud saves and if it is possible to request a backup or any files that exist for that game? It sounds like this is an issue with the Steam Cloud save feature, and not the game. It all depends on your settings when you first installed the game and started playing.

If you had steam cloud saves checked from the beginning, then this is very likely a Steam issue. Again, simply ask them about restore steam cloud saves or backup saves from steam cloud and see what they say.



EDIT: forgot to mention that it in my experience, if I had steam cloud saves enabled from the start, I never had my own separate save on my computer. This could be dependent on the games themselves, not sure, but my steam saves have always been the exact same as what is on my computer (for obvious reasons I guess :P)

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j0shter said:
Do a System Restore on the day before this happened, you should have your files back


Have you tested this? Will it restore my stats to the wins ages back or the most recent?

E.g 2 days ago i had 200 wins, today 213, if i restore will i go back to 200

yeah i had this issue in 2012, it doesnt harm you if you try it anyway, hoping that your windows made a Restore point, plus its better to have 200 wins instead of Zero, so if it works like that, its better than nothing

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j0shter said:
Do a System Restore on the day before this happened, you should have your files back


Have you tested this? Will it restore my stats to the wins ages back or the most recent?

E.g 2 days ago i had 200 wins, today 213, if i restore will i go back to 200

yeah i had this issue in 2012, it doesnt harm you if you try it anyway, hoping that your windows made a Restore point, plus its better to have 200 wins instead of Zero, so if it works like that, its better than nothing



I CAN CONFIRM THIS HAS WORKED. UNFORTUANTELY I WAS BACK TO 148 in world, however after a long days work im now 106

THANK YOU AND THREAD CAN BE CLOSED/DELETED/Whatever :)

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SynGamer said:
j0shter said:
SynGamer said:
Ahem...

Lee already pointed out the likely issue; your profile/save was already uploaded to Steam Cloud. Have you attempted to contact Steam support again? This time requesting any possible backups of your saves on their cloud system?

I would suggest that before trying to jump straight to demanding the legal team contact you...

Hello Sir

I haave indeed contacted steam, and their response was as following

"For issues with third party games and software, please contact the developer, Codemaster can be contacted at the following email;"

And then it was a list of customer service emails.

So yes I have. I do not blame the guys on the forums, after all it is not their job, however the steam siupport and codemasters have passed me between each other....
Yes, but have contacted Steam about THEIR Steam Cloud saves and if it is possible to request a backup or any files that exist for that game? It sounds like this is an issue with the Steam Cloud save feature, and not the game. It all depends on your settings when you first installed the game and started playing.

If you had steam cloud saves checked from the beginning, then this is very likely a Steam issue. Again, simply ask them about restore steam cloud saves or backup saves from steam cloud and see what they say.



EDIT: forgot to mention that it in my experience, if I had steam cloud saves enabled from the start, I never had my own separate save on my computer. This could be dependent on the games themselves, not sure, but my steam saves have always been the exact same as what is on my computer (for obvious reasons I guess :P)
I agree I've had online saves on Fifa go corrupt go corrupt on the Origin client to it's probably just the way their systems work fortunately I only play sungleplayer so it doesn't bother me too much however I do understand how annoying it can be which is why I keep my reliance on cloud systems to a minimum and only save there if I'm about to do maintenance on my PC that'll end in me losing the files altogether otherwise I keep things locally on my hard drive

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LOL, they deleted my posts, except the one where i helped Joshter.

One of the Reply that was deleted is in Joshter Quote

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LOL, they deleted my posts, except the one where i helped Joshter.

One of the Reply that was deleted is in Joshter Quote
Ohhh it wasn't intentional, we have been having a few issues with the spam filter - I'll look into it, sorry about that.

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Always save this (common path for installation)
C:\Program Files (x86)\Steam\userdata

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