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When i cross the finish line i just get a 'car reset penalty'?

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When i cross over the finish line in an event i get a penalty and my car is 'reset' to a position just past the finish line, where i cannot complete the race, even f i reverse and recross the line.
basically means i cant play your game and get any results ( just had to retire from the first event of the monthly).
Is this a known issue? is there any fix for it? can i get my event reset in any way?
Any help would be nice. thx

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