Major Online Leagues leaderboard issues - Leagues Unplayable!

[telferg 0]

Morning guys,

First off, I want to congratulate you on a fantastic game. Overall a group of friends and myself are having brilliant and intense fun as it is such a great rally game.

Unfortunately for us that fun is being massively hampered by the Racenet leagues system. I have looked through the forums for a while and not seen anyone with the same issues so please could someone let me know if we are setting up our league wrong or we are missing a trick with this stuff.

Basically our issue is major inconsistency with the Racenet leagues. Our league is https://www.dirtgame.com/leagues/league/48606/vcb-crashfest

We have already deleted two leagues thinking they are set up incorrectly, and we have done 1 event(5 stages) in this season.
Only 4 of us actually posted a time but basically the Leaderboard was: (1)Telfer, (2) Scotia, (3) Sherlockzor, (4) Narrowsoul.

I then watched the event finish, refreshed my leagues webpage only to be shown this????


So first off i notice that Sherlock and Narrowsoul are in incorrect positions, Myself, who finished 1st in the event by almost 3 minutes actually in 4th place with 0 points, and Scotia who came 2nd doesnt even show on our standings!!!

What is going on here guys? Is there some issues with the racenet league standings?? If so they are fairly well hidden within these forums. I see a lot of leagues up and running so some PC users are obviously running them successfully.

Please can you help us sort out this league so that we can actually play some competitive events instead of having to "remember" where everyone finished.
Obviously if we cannot find a fix to this, it just makes it pointless for us to play events via the leagues system which is a shame as it has huge potential and i can see other people have some large leagues already set up.
Any help will be much appreciated.

Thanks
Telfer

[telferg 0]

Hey Guys,

I know this hasnt been looked at yet, so really we are hoping for a response from one of the devs or tech guys on this :)
We have tested some things earlier on as we could not get into the league earlier via the game.
To get around this we left the league via the website and then through the game and steam web browser we rejoined. This was at the start of the new season we made so was not an issue. This then allowed us who had the time to actually play the tracks in game and set a time.
Once the times where set here is how the leaderboard looked:

So you can clearly see the standings from the 4 of us who actually managed to take part in the event.

From there the event ticked over to the next one and to our surprise again the points where screwed up. As you can see in the image below, Scotia is not registered as having any points within the league!??


Please can you help us to get this sorted as we are very keen to get this league up and running and sort the issues out so we can have some good online rally action :smiley:

Thanks
Telfer

[fragman001 0]

To add to the confusion, I captured this at roughly the same time as Telfer (although I was skating in class and couldn't upload it yet :)), should also note that I'm narrowsoul in the standings.


Although it is pretty sweet that I got 15 points for last place :p

[fragman001 0]

Pictured below is our mate Scotia.



Let me tell you a story about Scotia. Ever since he was a young lad, all he's wanted was to compete in a racing event. Unfortunately for him, he suffered a dire attack from a vicious group of pine martens at the tender age of 8 and is not legally qualified to drive a car with his skeletal injuries. For years past we have carefully tiptoed around the issue of racing, unable to speak of the latest F1 results in his presence, knowing it would send him back to that fateful day when his dream of racing was taken by vicious mustelids.

Until the introduction of Leagues. Finally, we were able to compete without worry of setting off his attacks, and we believed our friend would be able to put the darkness behind him for good.

But in comes the League score system. With utter disregard for our Scotia's fragile psyche, he was knocked from the list after posting a respectable time, which was a truly monumental achievement for him, we can all agree.

Please, Codemasters. Make this right.

[CMMcBabe 222]

Hello!  You guys have been great and found a bug.  We have fixed it and everything should behave from here on out.  Sadly we have no way to retroactively award points in a league.

[telferg 0]

@CMMcBabe Who are you? You show as a brand new member on the forums?

Not really the best of responses in all honest, seems more like sarcasm rather than support.

What is the cause of the issue if you know? And can we do anything to support it from happening again or any tests to get you more information?

[CMMcBabe 222]

I'm the lead dev QA for the Racing Team.  The cause is to do with servers managing to de-sync and awarding points to wrong player IDs, nothing game side.  The only thing to do is check that points get awarded in the future.

[telferg 0]

Ok,  Thanks for letting me know. Obviously a new user raised suspicion and i would rather check my sources.

If that side of it has been fixed then thats fine and we will keep an eye out. Today we still have guys requiring to leave and rejoin mid season to actually get into the events which are running, so obviously points are being removed anyway.

Do you know if the connectivitiy issues etc have a fix etc?

I will post back up here when we can actually test your fix but thanks for the effort and letting me know something has been done.

Telfer

[CMMcBabe 222]

We are testing some new server fixes and hoping to roll them out soon.  

The leaving and joining repeatedly can potentially cause the issue to occur again.

[telferg 0]

Ok. As it stands there is no other way for us to actually participate in events due to the racenet connection errors when attempting to enter the event.

Not to worry though, i am keeping a track of our guys progress in the league offline, so once the fixes are in place we will test them and hopefully be up and running again. We will probably just start a new league from there.

Thanks again

[fragman001 0]

"We have fixed it and everything should behave from here on out." =/= "We are testing some new server fixes and hoping to roll them out soon."

[enamel 0]

fragman001 said:

"We have fixed it and everything should behave from here on out." =/= "We are testing some new server fixes and hoping to roll them out soon."

They are talking about two separate issues:

"We have deployed a fix for the bug that caused points to be awarded to the wrong player IDs. We are testing fixes for the connectivity issues and if testing goes well, these will be rolled out soon."

[telferg 0]

@enamel

Thanks for the clarification and the heads up. Looking forward to a fix so we can properly kick off some great rally seasons

[CMMcBabe 222]

The fix has been live for a few days, how are things looking for your league?

[telferg 0]

Hey bud thanks for letting me know.

I just attempted it within our league and all seems great now. The website and link with the game is working and no one is reporting that they are having to leave the league and rejoin to get access to the events.

Good work on the fix and hopefully it will stay as stable as it seems now :smile: