Dirt Rally V1.1 bugs Codies clearly don't read them

[Dangerousdriver 0]

Seeing as Codies enjoy taking our hard earned cash and churning out bug riddled releases that we have to wait forever for bugs to be fixed I thought I'd start a page where you can freely and openly express your thoughts on this joke of a developer. In one hand they create a great game but it's got more bugs than a school in December!! 

Am I alone in thinking that the Community Manager is inept, given that I have never had response to direct messages or tagged in posts? 

the same thing happened to F1 2015, the T300 was all but useless with the game and yet it took over 6 months to actually fix the issue. 

They seem great at pre-release marketing, rolling their dog turd of a release in glitter and spraying with perfume to hide the smell 

[Tummie555 0]

I ain't usually a negative little bugger, but on the other hand I haven't had to deal with this kind of incompetence ever before. While it is well known that satisfaction is solely dependent on expectation management, the Dirt Rally Community Manager seems neglect this fact and stick to her laid back attitude regardless. "Yeah whatever, we heard you, ain't nobody got time to get you some answers." Not in almost 2 months, I mean come on, this is a 5 minute phone call, tops. Of course some of the blame goes to the rest of Codemasters for they allow this kind of behaviour and therefore stimulating and hiring this passivity. As well as being the reason for these bugs (code-not-so-masters/ QA? / etc) to exists in the final product. Last but not least, not dealing with them after release. "Yes but they are fixing reflection of the the raindrops on the windshield", how bout some priority management codies. There are bugs out there that prevents the most hardcore group of customers on playstation from playing entirely. Not dealing with them first, with at least some information, is a business policy that's doomed to fail, with inevitable bankruptcy as a final result. I am not saying we are the most important group, just saying the way things are managed now within the company gives a occasional great game, but leads to a terrible business result in the end. 

[Spokster 0]

Codemasters has been working hard working out all the bugs it has, I'm pretty sure they are working on it right now, they just don't do it overnight, they make a list of things to fix and then fix them, it can take months, so please be patient.

[Tummie555 0]

Spokster said:

Codemasters has been working hard working out all the bugs it has, I'm pretty sure they are working on it right now, they just don't do it overnight, they make a list of things to fix and then fix them, it can take months, so please be patient.

Like i said, it's about managing expectations, so why not at least confirm it to your community, talk to them, you have hired people specifically for this, they only confirmed they are aware of it, after 7 weeks.....

Confirm that you're working on it,
confirm that it will be solved,
confirm a release within the first patch.


P.s. overnight and 7 weeks is a big difference.  

[Dangerousdriver 0]

Tummie555 said:

Spokster said:

Codemasters has been working hard working out all the bugs it has, I'm pretty sure they are working on it right now, they just don't do it overnight, they make a list of things to fix and then fix them, it can take months, so please be patient.

Like i said, it's about managing expectations, so why not at least confirm it to your community, talk to them, you have hired people specifically for this, they only confirmed they are aware of it, after 7 weeks.....

Confirm that you're working on it,
confirm that it will be solved,
confirm a release within the first patch.


P.s. overnight and 7 weeks is a big difference.  

I hear you dude, 

This is a joke, the same thing happened with F1 2015. Instead of fixing the issue with the T300 they go and add some graphical polish so that our unplayable game look slightly better!! 

I would suggest there is clearly a bug in their new engine as both F1 2015 and Dirt have had issues now using the PS4. 

What is the point of having a community manager if she doesn't manage anything. I would imagine part of her role is to manage people's concerns and act as a conduit between us the customer sorry I meant beta tester/gullible mug (delete as applicable) it would seem and the developers. 

This is where the problem lies, there is no communication. @ChristinaMc seems to chose very carefully and deliberately the posts she replies to. This is not how a community manager should work. To defuse and reassure the more vocal of us that this matter is being looked into. 

Again, I was astounded that their customer service department was not open until 2pm!!! What is the about? 

I'm not expecting a perfect game free of any bugs, I am realistic enough to know that bugs are always going to blight some part of a game, and I know these things take time to fix, but that's not the issue. My issue is with the complete lack of commutation. 

Last year F1 2015 the game was advertised with in-season updates amongst other things. Eight odd months later and a barely useable game later we are told actually we are not doing the in-season updates... Isn't that misdescription?

I know it would appear this has nothing to do with Dirt Rally, but it actually does indirectly. It would seem their business methodology is the same with Dirt and it well and truly left me with a lack of confidence in Codemasters.

Will anyone at Codemasters care or even read this.....

Does a bear poo in the woods....

[Dangerousdriver 0]

Spokster said:

Codemasters has been working hard working out all the bugs it has, I'm pretty sure they are working on it right now, they just don't do it overnight, they make a list of things to fix and then fix them, it can take months, so please be patient.

I get that buddy, whilst it's a pain that's not the main issue. It's that no one from Codemasters seems to respond to you. I get they cannot reply to every message or thread, but this is is not an isolated issue and a large majority (me included) have not played Dirt since I discovered this bug. 

I would like to think that this wasn't how Codies envisaged their game being thought of. But their appealing lack of news that this has been recognised and is being looked would go a long way to appeasing many. The questions begs, how good is the quality assurance department because yet again a pretty serious bug that took me and many others only 5 minutes to discover, and yet some plonker signed this off as ok!!! 

[Evilsmurf 90]

Seems the bulk of your problem is F1, here is the link you need for that http://forums.codemasters.com/categories/f1-games-technical-assistance As for DiRT, they are working on a patch to fix all the issues, rather than just fixing each one at a time. It's all communicated here, in these forums if you look.

As for @ChristinaMc not answering you directly, I suspect she has a lot to do, with also a lot of DM's and posts to troll through, that and I believe she is on holiday for the next 3 weeks.

Everything is getting taken care of, I know its frustrating having to wait but good this will happen :) 

[Dangerousdriver 0]

Evilsmurf said:

Seems the bulk of your problem is F1, here is the link you need for that http://forums.codemasters.com/categories/f1-games-technical-assistance As for DiRT, they are working on a patch to fix all the issues, rather than just fixing each one at a time. It's all communicated here, in these forums if you look.

As for @ChristinaMc not answering you directly, I suspect she has a lot to do, with also a lot of DM's and posts to troll through, that and I believe she is on holiday for the next 3 weeks.

Everything is getting taken care of, I know its frustrating having to wait but good this will happen :) 

F1 2015 isn't my issue any longer, I solved that matter by deciding my £50 disc could be better put to use as a tea coaster lol. I have posted many times on that section of the forum to give my constructive feedback on the numerous bugs. It's like one way therapy talking to Codemasters....

She may have a lot to do, but it is her job. I have a hell of a work load most days, but I cannot use that excuse for not responding to my customers within a reasonable time frame. 8 weeks is hardly acceptable in my view, but maybe i'm the only person that thinks that way. If it is too much for her to manage then maybe they would consider having others assist. 

I admire your enthusiasm regarding this bug being fixed, but as I learnt from F1 2015 I will be very surprised now if this matter is fixed. My past experience tells me that if it hasn't been publicly acknowledged then it generally doesn't get fixed.

 

[Evilsmurf 90]

Well you now have a £50 tea coaster, zero faith in Codemasters, possibly a second £50 tea coaster and no confidence in any of the community mangers... perhaps it's time to just stop buying their products and move on?

As you pointed out, they don't listen to you anyway and you are clearly not happy with the product. Seems like the sensible thing to do. It's what I would do anyway :)

Lets face it, I will be very surprised if anyone from Codmasters answers you directly in this thread, if they aren't answering your DM's.

[Tummie555 0]

@Evilsmurf, how much I would give to be able to think like that again.... 

But as you might have noticed, the forum is filling up with people, random cheerful blokes, that get fed up with codies (and Christina being their face for us) behaviour. Mistakes were made, which is normal, they happen everywhere humans work, but to make the same mistakes for weeks, months, even years in intolerable. So what happens is these cheerful people who thought had bought some happiness, are getting angry. This is completly normal. For you to put some effort into us, to ease our minds is, although very much appreciated, unfortunately more loving attention than we've recieved from codemasters  (Christina) so far. In the 7 weeks of us actively trying to get jus that. 

So in the end, we've been pushed to far from our ingnorant beliefs to think like that ever again, even if we wanted to.

[TonyRickard 17]

Tummie555 said:

So in the end, we've been pushed to far from our ingnorant beliefs to think like that ever again, even if we wanted to.

If you are going to finish up with a killer sarcastic jibe about being considered ignorant, it is generally a good idea to get the grammar and spelling right ;)

[Dangerousdriver 0]

Tummie555 said:

@Evilsmurf, how much I would give to be able to think like that again.... 

But as you might have noticed, the forum is filling up with people, random cheerful blokes, that get fed up with codies (and Christina being their face for us) behaviour. Mistakes were made, which is normal, they happen everywhere humans work, but to make the same mistakes for weeks, months, even years in intolerable. So what happens is these cheerful people who thought had bought some happiness, are getting angry. This is completly normal. For you to put some effort into us, to ease our minds is, although very much appreciated, unfortunately more loving attention than we've recieved from codemasters  (Christina) so far. In the 7 weeks of us actively trying to get jus that. 

So in the end, we've been pushed to far from our ingnorant beliefs to think like that ever again, even if we wanted to.

Couldn't have said it better mate.  Do I like having to complain like this, hell no! 

I'm as chilled as an iceberg normally, but like the polar caps i'm warming up and melting due to the arrogant and flippant nature of Codemasters business ethos or take the cash and run. It's like buying a game that Del Trotter made.... When you go back to complain the shop has shut it's shutters and moved on. 

So @Evilsmurf whilst you may think it's time for me to move aside and zip it, I think why should I? :)  I paid for a product that is not fit for purpose. With no indication this matter will be fixed by any official source. I and the many like us have a right to voice an expression. After all, isn't that what a forum exists for?

I'd rather be posting that this game is ace and the best thing since sliced bread, but that would be a lie.

If I and people like me just vanish into the ether then companies like this just carry on taking our money and churning out bug plagued games.

  

[Tummie555 0]

Just for the record, everyone knows you'll recieve criticism from the people that are involved the most with you doing well. Love @TonyRickard  ;)

P.s. same for companies receiving the hardest most constructive critics from their biggest fans. 

[Dangerousdriver 0]

TonyRickard said:

Tummie555 said:

So in the end, we've been pushed to far from our ingnorant beliefs to think like that ever again, even if we wanted to.

If you are going to finish up with a killer sarcastic jibe about being considered ignorant, it is generally a good idea to get the grammar and spelling right ;)

Ah, but I see no full stop at the end of your sentence, just a semi colon and comma in the form of a smiley face. I don't recall being taught this to end a sentence in English lessons.  :p

[TonyRickard 17]

Dangerousdriver said:

Ah, but I see no full stop at the end of your sentence, just a semi colon and comma in the form of a smiley face. I don't recall being taught this to end a sentence in English lessons.  :p

I am pretty sure emoticons didn't exist when I was taught English, even the ASCII versions!

[couger1981 89]

You guys need to take it easy on the Community manager, she has only been with the company for about 6 months so she is still new at this, if she says there looking into the issues that means there looking into the issues.  If you guys have issues with the game why not contact customer service instead of spamming the forum with the same posts?

[Tummie555 0]

Sorry Couger, I disagree, they present themselves a professional company, so they shouldn't feel personally offended. Especially when you have a front line job like that. What they should do is listen, distinguish the true nature of these outings and react to them as a professional. Suggesting to contact the support? You for real, after 7 weeks of total our desperation, you still think we haven't tried every possible solution, now that's some personal offending.  :'(

[Dangerousdriver 0]

couger1981 said:

You guys need to take it easy on the Community manager, she has only been with the company for about 6 months so she is still new at this, if she says there looking into the issues that means there looking into the issues.  If you guys have issues with the game why not contact customer service instead of spamming the forum with the same posts?

With all due respect, no one is causing issues aside from raising valid issues. It doesn't matter if she's been at this post for 5 mins or 1 year!! If she is employed by a  major developer for for the role of community manager then i'd like to think she has some competency.

Yes in the first few weeks you are acclimating to your role, but really after 6 months you think it's acceptable not to respond to numerous messages from quite a few various people. She or anyone from Codies could have easily posted a new thread regarding this matter, but nothing. 

You stated she has said they are looking into it! Where is that statement because I have never seen it!!

And no one is spamming anything!!! What are we only mean to post praiseworthy posts and threads??!! This sounds like a form of dictatorship to me lol.... 

And if you have actually read the various posts and forums I and others have contacted Customer Services.... 

So as politely as I can be @couger1981 if you don't like the content of this thread then don't click on it and walk on.....

[thescousestig 4]

Maybe we need a "Middle" Middle-Man to get things moving/answered.

A community rep with nothing better to do and too much time on their hands that can work with @ChristinaMc and push for answers to the pressing questions.

In short...a nag that won't be ignored :)

Any nominees in mind???

[Dangerousdriver 0]

Hengist said:

RinusRally said:

No need for creating 3 topics with literally the same subject and spamming other topics. @ChristinaMc said it a lot; they are working on it. However, I do agree they could make smaller patches/hot-fixes for stuff like the T300 issue, cause it's more game-breaking than the blurry issue, etc.

Codemasters like to release big patches where a lot of stuff is fixes, but sometimes Codemasters needs to remember smaller fixes/hot-fixes are also important if it is really a game-breaking bug. It can lead to claims that DR is a fraudulent product. Which means in term of EU product sale/warranty: A company needs to deliver a worthy product. If it is not working like advertised or not sturdy enough than people can put claims towards the company and demand a new product or a refund.  

Remember Blizzard advertised PvP on the box but PvP was never released in the game. People did put claims vs Blizzard. This could also happen if the product is not working like intended or is faulty. I am sure Codemaster isn't Milestone, but they need to fix the T300 no matter what in a short amount of time before they will damage their reputation. People can be very strict nowadays, and that's because people realize that there are companies on Steam etc that don't have the heart 100% towards their fanbase or customers.

Peace. I am out.  

I like your post, except for the part where you've mentioned that; ’@ChristinaMc said it a lot; they are working on it'. She hasn't said that, that's the problem.

I concur, she nor any other Codies representative has not mentioned this FFB bug once on this forum. The only people that have raised it are others like me. There was one post on Twitter that they had responded to from someone raising the FFB bug saying it was being looked at. Pretty poor considering I would expect it to be on this game specific forum before social media. 

Tell you what Codies, if you are reading this. I would be happy to be the community manager, maybe things might even get done... 

[Dangerousdriver 0]

RinusRally said:

Thanks for all the feedback, everyone. Just to let you know that while we pushed out a fix last week, we are aware that people are still having issues with RaceNet, and we are looking into it! When I have any further info to share, I will - but thank you all for letting us know what you're experiencing.
---------------------
Hi all,
I know you're all waiting for the patch to be released, and I just wanted to say thanks for your patience while we work on this. Just to give you an update: while we still have a little more work to do, we've managed to fix quite a few of the big issues you've raised - and we're confident that the next patch will fix the following on PC:
-Motion blur being applied to cars in bonnet camera and in replays 
-Excessive knocking effect on steering wheels when playing rallycross
-AI for Classic and S1600 Rallycross adjusted to have more variety
-Leaderboards will no longer be blank and the difference column works
-Fixes for rain effects displaying incorrectly on some AMD cards 
-Rain causing bad reflections on some windscreens
We're also hoping to have a fix for RaceNet's connectivity issues as soon as possible, and this will come before the patch (and hopefully very soon). More on that as it comes! As soon as I have information for when the patch will be released, I'll share that with you ASAP. We are listening though, and we're hoping to have it with you all soon.
EDIT: it looks as though including the Oculus 1.3 update may hold this patch back, so we've removed it from this one so we can push it out more promptly. However, it will be coming in a a subsequent patch, which should arrive soon after. The support will still be there, but it will come just a little bit later. (This tends to be why we don't discuss patch notes in too much detail before we push it live - as we can't guarantee which will be included, until it's in!)
------------------------------------------
Hi all,
Just to give you an update on the patch - we've managed to fix quite a few of the big issues you've raised. We're confident that the next patch will fix the following:
· Certain cars on Wales (Night & Rain) would have a striped reflection on the windscreen - Console
· AI in Rallycross (Classics & 1600s) now have varied starts – All
· Oculus functionality previously available on DiRT Rally - PC
· Excessive rattling with certain wheels – All
· Inconsistent motion blur effect - PC

We're also looking at hopefully having a fix for RaceNet's connectivity issues (especially on Xbox) as soon as possible, and this will come before the patch (and hopefully very soon). More on that as it comes!
----------------------------------------
The reason we're not able to confirm a patch release date is because now the game's on all formats, we have to do a certain amount of box-ticking with Sony and Microsoft before they approve the update. We've also had a lot of feedback about v1.1 - some of it, quite substantial feedback - so we've had to spend a lot of time on these issues. This, coupled with the fact that our resource is somewhat split between various things at the moment means we haven't been able to get a patch out as quickly as we'd have liked. We know it's a pain, but one is coming - and as soon as I can tell you more about it, I will!
-----------------------
We're hoping to have a patch in the next couple of weeks, but we can't confirm the date just yet. We're hoping to address quite a lot of issues in the one patch, which is why it's taken us this long!
---------------------
Hey! :) We're working on all of the bugs and issues raised in the tech support threads - so we're hoping to have an update for you soon. However, please be assured that we are listening, and that we're working to resolve the problems you've all raised. Please stand by for further updates in future Road Books!
-------------------------
Also read her commentsection on her profile: http://forums.codemasters.com/profile/comments/20788/ChristinaMc

So she and her co-workers mentioned it a lot. Check your facts first. 

Listen, before you start telling me to get my facts straight, correct me if I'm wrong, but i've read that notice more than once and nowhere does it mention FFB bugs relating to PS4 or T300!!! 

So before firing a salvo, maybe it's you that should in fact wind your neck in and post factual material relating to this bug. 
 

[Tummie555 0]

RinusRally said:

So she and her co-workers mentioned it a lot. Check your facts first. 

This just proves that it's not there... sorry Rinus, maar we kunnen haar profielpagina en al haar antwoorden dromen. Je antwoord raakt veel goede punten, maar de echte bevestiging dat iemand daadwerkelijk werkt aan dit specifieke probleem, blijft voorlopig uit. Was het maar zo'n feest dat we eroverheen hadden gelezen, maar helaas worden echt in het verdomhoekje gezet, al heel lang. Dank je wel voor je steun en medeleven, en voor je bevestiging dat dit probleem echt nu wel opgelost moet worden.  :)

[Dangerousdriver 0]

Tummie555 said:

RinusRally said:

Thanks for all the feedback, everyone. Just to let you know that while we pushed out a fix last week, we are aware that people are still having issues with RaceNet, and we are looking into it! When I have any further info to share, I will - but thank you all for letting us know what you're experiencing.
---------------------
Hi all,
I know you're all waiting for the patch to be released, and I just wanted to say thanks for your patience while we work on this. Just to give you an update: while we still have a little more work to do, we've managed to fix quite a few of the big issues you've raised - and we're confident that the next patch will fix the following on PC:
-Motion blur being applied to cars in bonnet camera and in replays 
-Excessive knocking effect on steering wheels when playing rallycross
-AI for Classic and S1600 Rallycross adjusted to have more variety
-Leaderboards will no longer be blank and the difference column works
-Fixes for rain effects displaying incorrectly on some AMD cards 
-Rain causing bad reflections on some windscreens
We're also hoping to have a fix for RaceNet's connectivity issues as soon as possible, and this will come before the patch (and hopefully very soon). More on that as it comes! As soon as I have information for when the patch will be released, I'll share that with you ASAP. We are listening though, and we're hoping to have it with you all soon.
EDIT: it looks as though including the Oculus 1.3 update may hold this patch back, so we've removed it from this one so we can push it out more promptly. However, it will be coming in a a subsequent patch, which should arrive soon after. The support will still be there, but it will come just a little bit later. (This tends to be why we don't discuss patch notes in too much detail before we push it live - as we can't guarantee which will be included, until it's in!)
------------------------------------------
Hi all,
Just to give you an update on the patch - we've managed to fix quite a few of the big issues you've raised. We're confident that the next patch will fix the following:
· Certain cars on Wales (Night & Rain) would have a striped reflection on the windscreen - Console
· AI in Rallycross (Classics & 1600s) now have varied starts – All
· Oculus functionality previously available on DiRT Rally - PC
· Excessive rattling with certain wheels – All
· Inconsistent motion blur effect - PC

We're also looking at hopefully having a fix for RaceNet's connectivity issues (especially on Xbox) as soon as possible, and this will come before the patch (and hopefully very soon). More on that as it comes!
----------------------------------------
The reason we're not able to confirm a patch release date is because now the game's on all formats, we have to do a certain amount of box-ticking with Sony and Microsoft before they approve the update. We've also had a lot of feedback about v1.1 - some of it, quite substantial feedback - so we've had to spend a lot of time on these issues. This, coupled with the fact that our resource is somewhat split between various things at the moment means we haven't been able to get a patch out as quickly as we'd have liked. We know it's a pain, but one is coming - and as soon as I can tell you more about it, I will!
-----------------------
We're hoping to have a patch in the next couple of weeks, but we can't confirm the date just yet. We're hoping to address quite a lot of issues in the one patch, which is why it's taken us this long!
---------------------
Hey! :) We're working on all of the bugs and issues raised in the tech support threads - so we're hoping to have an update for you soon. However, please be assured that we are listening, and that we're working to resolve the problems you've all raised. Please stand by for further updates in future Road Books!
-------------------------
Also read her commentsection on her profile: http://forums.codemasters.com/profile/comments/20788/ChristinaMc

So she and her co-workers mentioned it a lot. Check your facts first. 

This just proves that it's not there... sorry Rinus, maar we kunnen haar profielpagina en al haar antwoorden dromen. Je antwoord raakt veel goede punten, maar de echte bevestiging dat iemand daadwerkelijk werkt aan dit specifieke probleem, blijft voorlopig uit. Was het maar zo'n feest dat we eroverheen hadden gelezen, maar helaas worden echt in het verdomhoekje gezet, al heel lang. Dank je wel voor je steun en medeleven, je bevestiging dat dit probleem echt nu wel opgelost moet worden.  :)

Looks like a load of Double Dutch to me lol

[KK78 9]

So this appears to center around one person, the Community Manager, not explicitly saying they are working on a specific bug (of many) which leads to the assumption that nothing is been done. Whilst I'm sure it would be nice to have someone hold your hand on each individual issue can any of the detractors point me in the direction of where it says the Community Manager must respond, in writing, to each and every issue?

If you are expecting that I think you have first missed what a Community Manager actually does and secondly will be waiting a bloody long time to hear back, from any Community Manager, of any game. It was the same with Project Cars, the people at SMS learnt quickly that putting themselves out there on the forum was a major no no, for whilst you'd expect gamers to appreciate their participation they were giving they soon found that people would line up with their own personal gripes and expect individual answers and then get all bitchy when they did not get a direct response- constantly.

A patch will come and likely fix it, if not then wait for the next patch.

I don't think several threads saying the same thing will make any difference either.

[Dangerousdriver 0]

Slaps forehead and groans...... What's the point.....