F1 2017: TECHNICAL ASSISTANCE & BUG REPORTS - PLEASE READ BEFORE POSTING

[jennyannem 41]

Hey guys,

Any technical questions, or bug reports should be posted here in the ‘F1 Technical Assistance’ forum – threads on these topics created in ‘F1 General Discussion’ will be moved.

We’d like you to keep each thread to a specific bug or discussion as opposed to having a long thread per platform that covers lots of things, like we've had before. If you already see a thread for the question or issue you’d like to discuss, please add your thoughts there, rather than creating a new one. Duplicate threads will be closed or merged with the main thread.

Finally when reporting a bug or asking a question the more information you can provide the more quickly we’ll be able to help. Things like the platform you’re playing on (PS4, PC or Xbox One), the version of the game (this will be shown on the Press Start screen) and which game mode you’re in (Career, Quick Race etc) are very helpful to us but any other information you can provide will also be useful.

If you're reporting an issue with a multiplayer game, please tell us how many people were in your session, what settings you had your game on and what happened prior to the issue.

Thanks very much, and have fun :)

[F1Support 0]

PC

How to find a crash dump

1. Browse to the folder where you have Steam installed, usually this will be C:\Program Files (x86)\Steam
2. Browse to the userdata folder and Search for *.zip or browse to through the numbered directories to the relevant remote directory.
3. You should find a file named something like crash_dump#76561198061784954.zip
4. Send that file to us.

How to save a DXDiag

1. Open a run prompt by holding the Windows key and pressing R,
   
2. Type dxdiag and press enter.
3. A DXDiag window will open, once the green bar fills up click Save All Information.
4. Name the file with your forum user name i.e. MyName_DxDiag.txt.
5. Send that file to us.

Validating F1 2017 downloaded correctly

1. Open Steam and go to the Library tab.
2. Right click on F1 2017 and select Properties.
3. Go to the Local Files tab and click verify integrity of game files.

Known Issues

• Gigabyte easy tune can cause the game to not save progress and also to kick you from Multiplayer for cheating. Close this before running the game.

How to copy your Steam save

• Browse to where Steam is installed, usually this will be C:\Program Files (x86)\Steam
• Browse to \userdata\xxxxxxxxx\ (where the x’s are your unique user ID).
• Right click on the 515220 folder (this is your F1 2017 save) and select Send To -> Compressed (zipped) folder
• Copy that new zipped folder and send it to us.

[F1Support 0]

PS4

How to copy a save game

1. Insert a USB drive in to your PS4.
2. On the PS4 go to Settings, Application Saved Data Management, Saved Data In System Storage, Copy to USB Storage.
   
3. Select your F1 save and copy it to the USB.
4. Remove the USB and put it in to a PC.
5. Compress the PS4 folder to a zip file (please ensure it is a zip file and not something more exotic it makes our job a tiny bit easier).
6. Send the file to @F1Support via a private message stating which thread it's in response to.