Hi everyone, I have a problem: THE GAME CRASHES!!!

[IceTub3 0]

As soon as I open the game, the PC CRASHES and I have to restart it. Reinstalling the game several times does not work.
PLEASE HELP!!!!
My PC:
CPU: AMD X4 880K
GPU: GTX 1060 3GB
RAM: 8GB

[steviejay69 1,195]

IceTub3 said:

As soon as I open the game, the PC CRASHES and I have to restart it. Reinstalling the game several times does not work.
PLEASE HELP!!!!
My PC:
CPU: AMD X4 880K
GPU: GTX 1060 3GB
RAM: 8GB

update your graphics drivers disconnect secondary display devices 

[IceTub3 0]

I have already done that, but it doesn't work :(((

[steviejay69 1,195]

Test hardware.                                     

[IceTub3 0]

Sorry, what do you mean for test hardware?

[F1Support 0]

Hello IceTub3, take a look at the instruction , link below, and send me a crash dump please.

http://forums.codemasters.com/discussion/comment/294776/#Comment_294776

[IceTub3 0]

I unistalled the game to try if the issue was resolved...
It takes 3 hours, so i think that i'll send you the crash dump tomorrow.

[steviejay69 1,195]

IceTub3 said:

Sorry, what do you mean for test hardware?

Run Memtest, post your dxdiag on pastebin.

[IceTub3 0]

Well, the game doesn't crash me, just that when I try to open it, my PC crashes and I can not do anything anymore. Then I decide to reboot it.

[D4rio 40]

Check your system temperature, it looks like they reach a high level forcing the pc to freeze in order to protect the hardware.

[IceTub3 0]

D4rio, when i run F1 2017 the system temperature is 35 °C, so i don't think that this is a temperature problem :(

[IceTub3 0]

Please guys help me :(. I spent 70 € for this game and doesn't work :(((((

[RhinoCharging00 1]

If you bought off Steam will they not refund you, Ice?

I've heard they are quite good like that, especially as they should be able to tell when you got the game and how little you've played it.

[IceTub3 0]

Certainly they will definitely refund me, but I do not want to do it because I love this game. So I do not want to restrain it

[F1Support 0]

@IceTub3can you send me a crash dump via a private message please.

Instructions are here: http://forums.codemasters.com/discussion/comment/294776/#Comment_294776

[steviejay69 1,195]

F1Support said:

@IceTub3can you send me a crash dump via a private message please.

Instructions are here: http://forums.codemasters.com/discussion/comment/294776/#Comment_294776

Well he won't see that tag @IceTub3 might work

[IceTub3 0]

@F1Support
I have already tried to send you a crash dump:
1) I can't find that file
2) The game doesn't crash: is the computer that crash when i lunch the game.
3) And when i turn on the PC, Steam doesn't tell me that the game crashed
Can you help me in other ways?
Thanks

[IceTub3 0]

@steviejay69 can you help me in other ways?

[steviejay69 1,195]

IceTub3 said:

@steviejay69 can you help me in other ways?

I'll repeat my request for a link to your pastebin of your dxdiag

[IceTub3 0]

@steviejay69
Here is the link: https://pastebin.com/AhUwijWG

[steviejay69 1,195]

IceTub3 said:

@steviejay69
Here is the link: https://pastebin.com/AhUwijWG

Thanks. Uninstall CCleaner and run Malwarebytes Remove anything it finds, from an admin cmd window execute sfc / scannow then verify your game files and try to relaunch.

[RhinoCharging00 1]

I accept you don't want to get a refund, as you want to play the game.

But if you simply can't get it to work, before any kind of time limit on refunds may or may not expire, then it might be worth considering.

[IceTub3 0]

@steviejay69 
Ok, thank you so much. I'll do it soon.
But, I have to reinstall the game again?

[IceTub3 0]

@steviejay69
I tried and... it doesn't work :(
I don't know what I have to do now... I hope that someone help me again :(

[IceTub3 0]

@steviejay69
Can you help me again? 
Thanks