Hello Drivers! Welcome to the F1 Games Technical Assistance forum. Please post any technical questions and bug reports here. Please note that this forum is to do with the F1 games and we are unable to help with any general technical issues that your systems may have, but we will try to help where possible. We also encourage the community to help their fellow players. If you feel you know the answer to a question, let the OP know!   Before posting - Please take a little look and see if there is already a recent thread about your issue or question. If there is, please add your comments there. If there isn’t a recent thread, then please make a new one. Duplicate threads may be closed or merged with any main threads. We may also update thread titles if needed.  Only one issue per thread - When there’s more than one issue in a thread it can create more work for the team, especially if we’ve already got threads about one of the issues. Please make sure that you only have one bug per thread. Any that have more than one issue may be closed with the request to create separate threads or to post in any already available. Codes appearing in the thread titles - To help the team coordinate and sort the bugs and feedback that you’re posting, we will be updating certain thread titles with codes. You don’t need to worry yourself with them, they are for the teams information only. We request that the thread owners do not remove or change the tags. Don’t worry if your thread doesn’t get a code either, we are still reading all of them.   Extra Information Below are a few extra items we may ask for to help troubleshoot and investigate issues, and how to get them. You are more than welcome to send us this information to the community(AT)codemasters.com (replacing the (AT) with an @ ). When sending us an email, please be sure to include your forum name or the email address you signed up with and the thread it’s in response to. PC How to find a crash dump Browse to the folder where you have Steam installed, usually this will be C:\Program Files (x86)\Steam Browse to the userdata folder and Search for *.zip or browse to through the numbered directories to the relevant remote directory. You should find a file named something like crash_dump#76561198061784954.zip Send that file to us at community(AT)codemasters.com (replacing the (AT) with an @ -remember to add a link to the thread you are talking about in the email ) How to find your Steam ID Click “Steam” in the top left corner of the client Select “Settings” In the Steam Settings popup select “Interface” Put a tick in the “Display Steam URL address bar when available” tickbox Close the popup by clicking “OK” In the Steam client click on your “Steam Name” and select “Profile” Your Steam User ID is the long number at the end of the displayed URL How to find your Steam ID if you have a custom URL Log in to your Steam account. In your steam interface, click on your username in the top right corner, then click "View Profile" While viewing your profile, select "Edit Profile" Scroll down to "Custom URL" and delete the profile URL you've set. Scroll down, hit "Save Changes" Once the page has refreshed, your profile URL will have your assigned Steam ID. Please send this to us. Make sure to re-enter your “Custom URL” afterwards and reset this to your previous custom URL. How to save a DXDiag In Windows 7: Click on the "Start" Button. In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear. Click on “Save all Information.” Save the information to your Desktop, keep the file name as is. Send the file to us at community(AT)codemasters.com (replacing the (AT) with an @ - remember to add a link to the thread you are talking about in the email ) In Windows 8, Windows 10: Press the [Windows]+[R] keys on your keyboard to bring up the Run command. In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear. Click on "Save all Information." Save the information to your Desktop, keep the file name as is. Send that file to us at community(AT)codemasters.com (replacing the (AT) with an @ - remember to add a link to the thread you are talking about in the email ) Validating F1 2020 downloaded correctly Open Steam and go to the Library tab Right click on F1 2020 and select Properties Go to the Local Files tab and click Verify Integrity Of Game Files How to copy your Steam save for F1 2020 Browse to where Steam is installed, usually this will be C:\Program Files (x86)\Steam Browse to \userdata\xxxxxxxxx\ (where the x’s are your unique user ID) Right click on the 1080110 folder (this is your F1 2020 save) and select Send To -> Compressed (zipped) folder Copy that new zipped folder and send it to us at community(AT)codemasters.com (replacing the (AT) with an @ - remember to add a link to the thread you are talking about in the email) How to send us your in-game hardware settings file Browse to your hard drive where windows in installed Browse to "...\Documents\My Games\F1 2020\" Right click on the hardwaresettings folder select Send To -> Compressed (zipped) folder Copy that new zipped folder and send it to us at community(AT)codemasters.com (replacing the (AT) with an @ - remember to add a link to the thread you are talking about in the email) PS4 How to copy a save game Insert a USB drive in to your PS4. On the PS4 go to Settings, Application Saved Data Management, Saved Data In System Storage, Copy to USB Storage. Select your F1 save and copy it to the USB. Remove the USB and put it in to a PC. Compress the PS4 folder to a zip file. Send the file to us at community(AT)codemasters.com (replacing the (AT) with an @ - remember to add a link to the thread you are talking about in the email)