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F1 Games: TECHNICAL ASSISTANCE & BUG REPORTS - PLEASE READ BEFORE POSTING

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Hello Drivers!

Welcome to the F1 Games Technical Assistance forum. Please post any technical questions and bug reports here. Please note that this forum is to do with the F1 games and we are unable to help with any general technical issues that your systems may have, but we will try to help where possible. We also encourage the community to help their fellow players. If you feel you know the answer to a question, let the OP know!  

Before posting - Please take a little look and see if there is already a recent thread about your issue or question. If there is, please add your comments there. If there isn’t a recent thread, then please make a new one. Duplicate threads may be closed or merged with any main threads. We may also update thread titles if needed. 

When making a bug report, please use the following template and with a descriptive thread title, including any pertinent information in square brackets. For Example, if it is a Multiplayer bug put [multiplayer] in the title, followed by a descriptive title. If it is a PS4 issue about audio, put [PS4][audio] followed by a descriptive title;

  • A short description of the problem:
  • Platform you’re on (PS4, Xbox One, PC, Steam):
  • Game Version (Shown on the Start screen in the bottom left hand corner):
  • Game Mode, including if it was Single Player or Multiplayer (Time Trial, Career, Grand Prix, Custom Game etc):
  • If in Multiplayer, how many players and how many AI?:
  • What happened in the lead up to the problem?:
  • If you get an error message, the exact wording of the error message you're receiving:
  • Any accessories you are using (wheel, pad, etc):
  • If you have any videos or screenshots, please share them. If the video is long, please include a timestamp for when the issue appears:

We may request more information while trying to track down bugs. If the information we request is not included in your post, we may not be able to help you further.

Only one issue per thread - When there’s more than one issue in a thread it can create more work for the team, especially if we’ve already got threads about one of the issues. Please make sure that you only have one bug per thread. Any that have more than one issue may be closed with the request to create separate threads or to post in any already available.

Codes appearing in the thread titles - To help the team coordinate and sort the bugs and feedback that you’re posting, we will be updating certain thread titles with codes. You don’t need to worry yourself with them, they are for the teams information only. We request that the thread owners do not remove or change the tags. Don’t worry if your thread doesn’t get a code either, we are still reading all of them.  

Extra Information

Below are a few extra items we may ask for to help troubleshoot and investigate issues, and how to get them. You are more than welcome to send us this information to the community(AT)codemasters.com (replacing the (AT) with an @ ). When sending us an email, please be sure to include your forum name or the email address you signed up with and the thread it’s in response to.

PC

How to find a crash dump

  1. Browse to the folder where you have Steam installed, usually this will be C:\Program Files (x86)\Steam
  2. Browse to the userdata folder and Search for *.zip or browse to through the numbered directories to the relevant remote directory.
  3. You should find a file named something like crash_dump#76561198061784954.zip
  4. Send that file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

How to find your Steam ID

  1. Click “Steam” in the top left corner of the client
  2. Select “Settings”
  3. In the Steam Settings popup select “Interface”
  4. Put a tick in the “Display Steam URL address bar when available” tickbox
  5. Close the popup by clicking “OK”
  6. In the Steam client click on your “Steam Name” and select “Profile”
  7. Your Steam User ID is the long number at the end of the displayed URL

How to find your Steam ID if you have a custom URL

  1. Log in to your Steam account.
  2. In your steam interface, click on your username in the top right corner, then click "View Profile"
  3. While viewing your profile, select "Edit Profile"
  4. Scroll down to "Custom URL" and delete the profile URL you've set.
  5. Scroll down, hit "Save Changes"
  6. Once the page has refreshed, your profile URL will have your assigned Steam ID. Please send this to us.
  7. Make sure to re-enter your “Custom URL” afterwards and reset this to your previous custom URL.

How to save a DXDiag

In Windows 7:

  1. Click on the "Start" Button.
  2. In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
  3. Click on “Save all Information.”
  4. Save the information to your Desktop, keep the file name as is.
  5. Send the file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

In Windows 8, Windows 10:

  1. Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
  2. In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
  3. Click on "Save all Information."
  4. Save the information to your Desktop, keep the file name as is.
  5. Send that file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

[UPDATED for F1 2019]

Validating F1 2019 downloaded correctly

  1. Open Steam and go to the Library tab
  2. Right click on F1 2019 and select Properties
  3. Go to the Local Files tab and click Verify Integrity Of Game Files

How to copy your Steam save for F1 2019

  1. Browse to where Steam is installed, usually this will be C:\Program Files (x86)\Steam
  2. Browse to \userdata\xxxxxxxxx\ (where the x’s are your unique user ID)
  3. Right click on the 928600 folder (this is your F1 2019 save) and select Send To -> Compressed (zipped) folder
  4. Copy that new zipped folder and send it to us at community(AT)codemasters.com (replacing the (AT) with an @)

How to send us your in-game hardware settings file

  1. Browse to your hard drive where windows in installed
  2. Browse to "...\Documents\My Games\F1 2019\"
  3. Right click on the hardwaresettings folder select Send To -> Compressed (zipped) folder
  4. Copy that new zipped folder and send it to us at community(AT)codemasters.com (replacing the (AT) with an @)

[For F1 2018]

Validating F1 2018 downloaded correctly

  1. Open Steam and go to the Library tab.
  2. Right click on F1 2018 and select Properties.
  3. Go to the Local Files tab and click verify integrity of game files.

How to copy your Steam save for F1 2018

  • Browse to where Steam is installed, usually this will be C:\Program Files (x86)\Steam
  • Browse to \userdata\xxxxxxxxx\ (where the x’s are your unique user ID).
  • Right click on the 737800 folder (this is your F1 2018 save) and select Send To -> Compressed (zipped) folder
  • Copy that new zipped folder and send it to us at community(AT)codemasters.com (replacing the (AT) with an @)

How to send us your in-game hardware settings file

  • Browse to your hard drive where windows in installed
  • Browse to "...\Documents\My Games\<game_folder>\hardwaresettings\"
  • Locate the file "hardware_settings_config.xml" and send this to us at community(AT)codemasters.com (replacing the (AT) with an @)

[For F1 2017]

Validating F1 2017 downloaded correctly

  1. Open Steam and go to the Library tab.
  2. Right click on F1 2017 and select Properties.
  3. Go to the Local Files tab and click verify integrity of game files.

How to copy your F1 2017 Steam save 

  • Browse to where Steam is installed, usually this will be C:\Program Files (x86)\Steam
  • Browse to \userdata\xxxxxxxxx\ (where the x’s are your unique user ID).
  • Right click on the 515220 folder (this is your F1 2017 save) and select Send To -> Compressed (zipped) folder
  • Copy that new zipped folder and send it to us at community(AT)codemasters.com (replacing the (AT) with an @ )

PS4

How to copy a save game

  1. Insert a USB drive in to your PS4.
  2. On the PS4 go to Settings, Application Saved Data Management, Saved Data In System Storage, Copy to USB Storage.
  3. Select your F1 save and copy it to the USB.
  4. Remove the USB and put it in to a PC.
  5. Compress the PS4 folder to a zip file.
  6. Send the file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

 

 

Edited by Faya
Updated for F1 2019

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Basic Trouble Shooting

Hi there,

You’ll find a number of helpful suggestions to try to troubleshoot some basic issues below. Please be sure to attempt the items in this thread first before anything else.

 

PC - Game Crashing/Not Loading

1: Try validating your game files.

  1. Open Steam and go to the Library tab.
  2. Right click on F1 2019 and select Properties.
  3. Go to the Local Files tab and click verify integrity of game files.     

2: Make sure your drivers are all up to date

Check to see if your video card, sound card, motherboard and processor are all up to date. If you are overclocking, try running the game without overclocking to see if that improves it.

3: Make sure your PC is or is above the minimum specs.

The minimum specifications for F1 2019 are as follows;

  • Requires a 64-bit processor and operating system
  • OS: 64 bit Versions of Windows 7, Windows 8, Windows 10
  • Processor: Intel i3 2130 / AMD FX4300
  • Memory: 8 GB RAM
  • Graphics: Nvidia GTX640 / HD7750
  • DirectX: Version 11
  • Network: Broadband Internet connection
  • Storage: 80 GB available space
  • Sound Card: DirectX Compatible Soundcard
  • Additional Notes: Requires a 64-bit processor and operating system

4: Try limiting the FPS – In game go to Game Options -> Settings -> Graphics Options -> Video Mode.

5: Try running the game at a lower graphics setting - Game Options -> Settings -> Graphics Options -> Video Mode or Game Options -> Settings -> Graphics Options -> Advanced Setup.

6: If you changed your graphics settings and then the game won’t launch. This may have happened if you’ve enabled an option not supported by your graphics card, or set the resolution beyond what can be handled by your monitor. F1 2019 includes a 'Safe Mode' to help under such circumstances, this can be run by launching the game using the '-safemode' parameter. Safe Mode will simply boot the game using the lowest possible resolution and graphics settings.

  1. Open Steam and find F1 2019 in your library. Now right click the game and choose Properties.
  2. Next under the General tab select 'SET LAUNCH OPTIONS' and in the space provided enter -safemode.
  3. Now Click 'OK' and then launch F1 2019 via the Play icon.
  4. After exiting the game remove the '-safemode' parameter from the Launch options to allow the game to run as normal.

Alternatively, simply delete the hardware_settings_config.xml file in Documents\My Games\F1 2019\hardwaresettings and the game will generate a new one the next time it is run.

If the game continues to crash or not load after this, please let us know the following things in your report.

For crashing;

A copy of your DXDiag and Hardware settings - In the Run/Search box type (without the Quotes ‘dxdiag’. Then after it has finished loading choose ‘Save all Information’ to save the Output to a Text File.

  • Any crash dumps
  • Where is the game crashing? For example, when loading onto a specific track or when the podium cut scene plays
  • How many times has the crash happened? Can you repeat it?
  • Does it crash in the same place each time?
  • Does the crash only happen in one mode?
  • Does the crash only happen on one track?

For not loading;

  • At what point does the game fail to load?
  • Has it happened once or can you repeat it?
  • If it’s a particular track, can you try loading the track in a different game mode?
  • Please send your report to community(AT)codemasters.com (replacing the (AT) with an @ )

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PS4 - Game Crashing/Not Loading

1: Check that the game is updated to the latest build. You can do this by pressing the Options button on the controller while the game is highlighted.

2: Try reinstalling the game

If the game continues to crash or not load after this, please let us know the following things in your report.

For crashing;

  • For any crashes where the systems asks you to send a report, be sure to add a comment to the report, and let us know what you said when you contact us, so that we can easily find it
  • Were there any report codes when it crashed?
  • Where is the game crashing? For example, when loading onto a specific track or when the podium cut scene plays
  • How many times has the crash happened? Can you repeat it?
  • Does it crash in the same place each time?
  • Does the crash only happen in one mode?
  • Does the crash only happen on one track?

For not loading;

  • At what point does the game fail to load?
  • Has it happened once or can you repeat it?
  • If it’s a particular track, can you try loading the track in a different game mode?

Please send your report to community(AT)codemasters.com (replacing the (AT) with an @ )

Xbox One - Game Crashing/Not Loading

1: Try reinstalling the game

If the game continues to crash or not load after this, please let us know the following things in your report.

For crashing;

  • Were there any report codes when it crashed?
  • Where is the game crashing? For example, when loading onto a specific track or when the podium cut scene plays
  • How many times has the crash happened? Can you repeat it?
  • Does it crash in the same place each time?
  • Does the crash only happen in one mode?
  • Does the crash only happen on one track?

For not loading;

  • At what point does the game fail to load?
  • Has it happened once or can you repeat it?
  • If it’s a particular track, can you try loading the track in a different game mode?

Please send your report to community(AT)codemasters.com (replacing the (AT) with an @ )

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Connection Issues

There are a number of factors that can contribute to your connection status. Everything from your IP to the placement of your router.

If you’re experiencing lag or connection issues, there are a few steps you can try to improve it.

Check the servers are not experiencing issues

If you’re unable to get into any multiplayer games, check to see if your platform or local ISP is experiencing any outages.

For PlayStation

For Xbox

Check your account

For PS4 users, check your PlayStation Plus account is active.

For Xbox One users, check your Xbox Live Gold account is active.

Try a Hardwired Connection

Using a hardwire connection can be more reliable than a wireless. If you’ve been playing using Wi-Fi, try a wired connection instead.

Move the router

If you can’t use a hardwire connection, make sure that your console or PC is as close to the router as possible. Walls and large objects may interfere, as can other electronics.  

Advanced Use: Routers are also susceptible to Interference from other Wireless products such as Wireless Telephones etc. You can log into your Router and change the Channel ID https://www.techadvisor.co.uk/how-to/network-wifi/how-change-wi-fi-channel-3325316/

Fully shutdown and reboot your console or PC

It sounds like an old IT joke, but sometimes turning it off and on again can help. For fully powering down your PS4 you can check out this official support page here. For how to restart or power cycle your Xbox One, head to their support page here.

Make sure your system is fully up to date

Make sure you’ve fully updated your consoles or your PC.

https://support.playstation.com/s/article/PS4-System-Software-Update-Information-1?language=en_US

https://support.xbox.com/en-GB/xbox-one/console/system-update-overview

For your PC, try updating your drivers with the latest ones available.

Restart your Router

Try fully powering down your router and unplugging it. Leave it for about a minute and then plug it back in, turn it back on and try connecting to it again.

For PCs – check background processes and applications

Check to see if your PC is running anything unnecessary in the background that could affect its performance.

Note: 3rd Party Recording software such as OBS & MSI Afterburner can cause the game to crash if not configured correctly.

For games stuttering or frame stalls during races

We have a comprehensive thread that you can find here to help you diagnose frame stalls.

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Force Feedback and Steering Wheel setup for PC’s

If you have a steering wheel, the following options are available in the F1 2019 controller setup screen.

Dead Zone
This setting can be used to create a dead area around the centre of the wheel. If you feel the steering is too twitchy, increase this setting to increase the size of the dead zone. Note that a higher Linearity value (see below) may give a more desirable effect than increasing the dead zone, so consider trying that before increasing the dead zone.

Saturation
This alters the amount that you have to turn the wheel to make the car turn. Increase this if you feel the steering is too sensitive. Reduce this if you feel that you have to move the wheel too much to get around the corners.

Linearity
This dampens the information received from the inputs made upon the wheel and what you see in-game. Increase this if you are finding steering too responsive. Decrease this if you feel the steering is too sloppy.

As well as the above settings, the following force feedback wheel options are available.

Feedback Strength
The overall strength of force feedback. Caution: setting this value too high may cause oscillation and an unrealistic feel to the force feedback.

Wheel Weight
Higher values make the force feedback feel 'tighter' - only small changes in wheel orientation are required to cause large forces. This increases the perceived strength, but removes some of the subtlety and smoothness.

Environmental Feedback
The amount of force feedback from crashes, rumble strips, and other environmental effects.

 

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*NEW*- Audio Issue (No Pit Radio, No Commentators, No Dialogs)- Steam

New fix and requested to add to this page. If you are experiencing issues where the majority of the game sound is fine, but some parts are seemingly missing, try the following steps.

Open Steam> Right click on F1 2019> Properties> Language> Change to another language> Start Game> Close Game

Re-Open Steam> Right click on F1 2019> Properties> Language> Change back to preferred language. (This should start a download of the full, correct language file).

Credit to @pspsps1983 for the solution. 👍

 

 

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