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F1 2018 crashes on loading screen with some older CPUs (e.g. Phenom / Athlon II) [PC, version 1.04]

dariusraulea

By dariusraulea,
in Technical Assistance

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crava

crava

Posted
Posted
Well to be honest I`m a little bit dissapointet. Beacause on the packaging it's written that you recomend the Intel Core i5 8600k.
i have this CPU and the game crashes on every loading screen.

so my question is when can we expect an update?
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FRACTURED

FRACTURED

Posted
Posted
Hoo said:
Hi there. Unfortunately, support for the older Phenom and Athlon processors was dropped in 2016. We'll take a look to see if the crashes you are experiencing can be fixed, but we can't give any assurances for this I'm afraid. I'll update this thread once we have had a chance to investigate this issue further.

Was there a blog entry or post highlighting this fact for those using these processors. 

Or better to get the monies up front and apologise later :/

I was thinking bout building something so pretty shocked to see a ryzen r5 having this issue
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FRACTURED

FRACTURED

Posted
Posted
Minimum 
  • Requires a 64-bit processor and operating system
  • OS: 64bit Versions of Windows 7, Windows 8, Windows 10
  • Processor: Intel Core i3 2130 or AMD FX 4300
  • Memory: 8 GB RAM
  • Graphics: Nvidia GT 640 or AMD HD 7750
  • DirectX: Version 11
  • Network: Broadband Internet connection
  • Storage: 50 GB available space
  • Sound Card: DirectX Compatible Soundcard
  • Additional Notes: Requires a 64-bit processor and operating system
  Recomended 
  • Requires a 64-bit processor and operating system
  • OS: 64bit Versions of Windows 7, Windows 8, Windows 10
  • Processor: Intel Core i5 8600K or AMD Ryzen 5 2600X
  • Memory: 8 GB RAM
  • Graphics: Nvidia GTX 1060 or AMD RX 580
  • DirectX: Version 11
  • Network: Broadband Internet connection
  • Storage: 50 GB available space
  • Sound Card: DirectX Compatible Soundcard
  • Additional Notes: Requires a 64-bit processor and operating system that supports SSSE3 instruction sets. 


Interesting, straight to 2nd Gen Ryzen for the recommended. Maybe recommended specs should be edited? I suggest adding to the additional notes. 
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olzenn

olzenn

Posted
Posted
@Hoo
The feedback from people about all problems with cpu (phenoms and others ) is so big as everyone can see , also all those people are so hyped on game , i appreciate that you take it serious and you trying to do your best , to fix that problem , i hope everything will be fix as fast as possible it is , u said few days but i think u gonna do your best to release the hotfix this weekend to let us play your game.  Greetings :D
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ClaudioM

ClaudioM

Posted
Posted
Hello,

I have the same problem as so many others. AMD Phenom II X4 960T with an MSI GTX 950 card. Cannot get past the loading screens. I've purchased and played the previous 4 iterations of this game without a problem.

Very disappointed if this does not get fixed.
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  • Codemasters Staff
Hoo

Hoo

Posted
  • Codemasters Staff
Posted
To anyone having issues on a modern SSSE3-compatible processor, the suggestion is that this is NOT the same issue as reported in this thread. To ensure that your issue gets looked at, please open a separate support thread following the guidelines here: http://forums.codemasters.com/discussion/132514/f1-games-technical-assistance-bug-reports-please-read-before-posting), ensuring that you provide a description of the problem and a summary of your system specs. 
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olzenn

olzenn

Posted
Posted
Just wondering how a big Company like codemasters cant fix a one problem ,i can bet they losing alot of customers now , because there shouldnt be a problem to run a game on those cpus. Also u said "few days" how it can take few days while thousands people watiting to play your game hello wake up . 
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Chocoletexx

Chocoletexx

Posted
Posted
tryuu said:
f u c k      f u c k       f u c k   f u c k      f u c k       f u c k     f u c k      f u c k       f u c k     f u c k      f u c k       f u c k      f u c k      f u c k       f u c k
this raging wont help...  codemaster is working on a solution just be patient besides that if u working for a company u also work up to 8 hours a day,  the people of codies are not a exception 
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Chocoletexx

Chocoletexx

Posted
Posted
tryuu said:

At this point they must work 24 hours a day and cancel all holidays
hahaha i dont think that will happen.  it wont even suprise me if we get a update arround monday/tuesday 
and also if they found a sollution they need to test it  on multiple cpu's before the can release it. you have to patient ^^

but il hope iam wrong about mon/tue..  i wanna play to, 
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  • Codemasters Staff
Hoo

Hoo

Posted
  • Codemasters Staff
Posted
We have a potential fix for this issue. However, as these CPUs are not officially supported by the game and haven't been through a full QA cycle, we do not want to place this fix into the main game just yet. Instead, we have set up a beta branch in Steam where you can get this fix and see if it resolves your issue. To do this, please follow these steps:
  1. Open your Steam library
  2. Right-click on the F1 2018 game and select "Properties"
  3. Select the Beta tab on the properties pop up
  4. In the text entry box ‘Enter beta access code to unlock private betas’ enter: c7EFPdFd6XADgGL7X284D4m8N6gYZmvb then click CHECK CODE.
  5. A message “Access code correct, private beta ‘phenomtest’ is now available will appear
  6. Ensure that in the drop-down menu on the Betas tab that "phenomtest" is selected (not the default NONE option) and then Close the window.
  7. The game will now update. 
  8. Launch F1 2018. This game version should now display as v1.04.1 at the Press Start Screen.
Please let us know if this resolves your immediate issues. If so, we'll roll this fix into the main game once our full QA cycle has been completed. 

Customers who do not have the affected CPUs should not get this branch as there might be unintended side effects from this change.

Customers who do not have the affected CPUs and who are experiencing problems launching the game should add a new support thread with the required information: http://forums.codemasters.com/discussion/132514/f1-games-technical-assistance-bug-reports-please-read-before-posting. This should include a summary of your core system specs and graphics driver information. 
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Hoo

Hoo

Posted
  • Codemasters Staff
Posted
Tentox said:
Ohh YES it works! (Using Phenom II X6 1100T) If I start a new carrer in this beta version mode, will the game save it, if I switch to the main version again? And am I able to play online with friends?
We have provisionally tested save transfer and playing online against players using the official 1.04 version of the game and we believe this works ok. Let us know if you have any issues with this.
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zurriaga

zurriaga

Posted
Posted
Hoo said:
We have a potential fix for this issue. However, as these CPUs are not officially supported by the game and haven't been through a full QA cycle, we do not want to place this fix into the main game just yet. Instead, we have set up a beta branch in Steam where you can get this fix and see if it resolves your issue. To do this, please follow these steps:
  1. Open your Steam library
  2. Right-click on the F1 2018 game and select "Properties"
  3. Select the Beta tab on the properties pop up
  4. In the text entry box ‘Enter beta access code to unlock private betas’ enter: c7EFPdFd6XADgGL7X284D4m8N6gYZmvb then click CHECK CODE.
  5. A message “Access code correct, private beta ‘phenomtest’ is now available will appear
  6. Ensure that in the drop-down menu on the Betas tab that "phenomtest" is selected (not the default NONE option) and then Close the window.
  7. The game will now update. 
  8. Launch F1 2018. This game version should now display as v1.04.1 at the Press Start Screen.
Please let us know if this resolves your immediate issues. If so, we'll roll this fix into the main game once our full QA cycle has been completed. 

Customers who do not have the affected CPUs should not get this branch as there might be unintended side effects from this change.

Customers who do not have the affected CPUs and who are experiencing problems launching the game should add a new support thread with the required information: http://forums.codemasters.com/discussion/132514/f1-games-technical-assistance-bug-reports-please-read-before-posting. This should include a summary of your core system specs and graphics driver information. 
That works.
Thanks!
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