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Nothing happens when trying to confirm surname

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I'm on xbox one, and typing in first name and pressing enter works, but when I try to press confirm after typing in the surname, nothing happens, anyone else having this problem? 

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Maybe your surname is getting a false positive for being explicit? Or it might be like mine and too long? 

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It's within the limits of length, my surname has worked in previous F1 games. Should I be getting some pop-up saying it's to explicit? Cause as I've said, when I press enter, nothing happens, and the virtual keyboard is still present on the screen. 

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It's within the limits of length, my surname has worked in previous F1 games. Should I be getting some pop-up saying it's to explicit? Cause as I've said, when I press enter, nothing happens, and the virtual keyboard is still present on the screen. 
Did you try a normal surname like Smith just to test if it's not maybe marked as offensive?

The offensive list probably gets updated every year, so the fact that it's worked in older versions is moot.

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Can you put in something else, just to confirm its not what your typing thats causing the issue? Otherwise I'm afraid I can't help you.

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same issue                                                                                                                                                                   

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I've moved this to the tech support area. The name filter will look at both parts of your names before accepting it, so there might be something which it considers offensive in the first part of the name too. I would suggest creating a dummy name to check that you can actually progress past this screen (e.g "Abc Abc"). Once you get to the main menu you can then edit your profile using the manage profile option (see tooltip in lower-right of the screen) and try and update your name to something better. 

If you still can't get past this screen then please let us know, including information about what platform you are on, what version of the game you are running (see lower-left corner of the screen before you enter the main menu) and what name you are trying to enter (DM me if you'd rather not share the name on the public forum).

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