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F1 2018 ranked multiplayer cant play get error

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I just

recieved a email back from codemasters this is what they said

CM
Customer Service mailbox <custservice@codemasters.com>
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Today, 4:12 PM
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Thank you for submitting your recent request to Codemasters Customer Services concerning F1 2018.
Thank you for your email, the development team are already investigating reports of this issue and we aim to provide fixes for any issues that we find in the game and that we can replicate here within our testing team.

However we cannot confirm any details, at the moment, on the release of any further updates to the game


Keep up to date with any further announcements on our website - www.codemasters.com


Kind regards

Rob
Codemasters Customer Services

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so they cant confirm  any detail nor did they ask for any kind of reports ???????


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