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F1 Mobile Racing - Lost Account After Switching Phones

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Hi,

I contacted support through the app a day ago because I lost my account when I changed my phones. My account nickname (full and short) is JH, I had 3400+ cups and was in League 1, I've already described more details in the messages. Please restore my account as soon as possible, it should be possible since everything is in the cloud, and the last time after the app update, I got everything back after losing all the progress.

By the way, when changing phones, how do you transfer game progress in general for all games? For example, will backing up and restoring from iTunes do this? I did it from iCloud and obviously it doesn't do this. I was reading up online and there are ways to do this which basically involves basically backing up all files using a file explorer. Not sure if this works for F1 Mobile Racing though. Obviously with some games you can log in using Facebook or Game Center, but there isn't a way to do this with F1, maybe this is something to look at.

Thank you

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