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Rank and Safety Rating keep reseting.

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Really getting annoyed, this has happened to me twice now, I will get my safety rating up to A or S and if I dont play the game for a couple of days, when i get back on my safety rating and rank will be reset to nothing (like when you start for the first time on multiplayer). Can anyone help? My level and stats are all the same!

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XBOX ONE                                                                            

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