Worst customer service from any developer I have had the unpleasant experience of dealing with.

[RacingRic 13]

I pre ordered the DELUXE DIGITAL EDITION of the game and NEVER got the 5 bonus cars. Sent 5 w mails to this effect with pics of all necessary documentation and haven't received ed a code or any REAL response except for are you sure you downloaded the material? I know it's a small company, but, to have to buy cars and spend credits earned for cars I already should own and them simply not responding makes me think that this was the biggest mistake of my LONG 53 years on this planet. I have supported this company since the original PS 1 TOCA games and most have been brilliant, but their customer service SUCKS. I would advise anyone who hasn't purchased the game not to. And would love to hear from someone I  the forum that can advise me on what I should do about getting what I played for.  

[Buckwilder 499]

This is a tough one. I have had no experience with customer service but I am indeed surprised by this. Another black eye for Codies here unfortunately. Has been a rough start to DR 2.0, sadly.

I’m sure it will get rectified. Not easy I get it, to pay for a product or service and not have that willingness reciprocated. Hang in there, Codies are a good bunch I believe, and you will be taken care of in due course (albeit not as quickly as should have been the case).

Are you on PC or Console?

[RacingRic 13]

I have both, but purchased this on PS4 because my sons PC took a pop and I have loaned him mine. Luckily I have a Thrustmaster wheel that works on PC and PS4 albeit it doesn't recognize the TH8A on the PS 4. I also got the better 3PA pro pedal set, so it's not bad. Just super disappointed that I got one response several days after writing them and it was "are you sure you checked the download and that you did download it? REALLY?  Since that response, mind you I pre ordered it and went to sony first because they have a phone number for the states where I live, but it is now been 27 days since launch and no help from codies. 

[RacingRic 13]

And I know they are a small company, but, they put a placard in the hard copy they sold with a code that they could easily have given me or another code, but, I guess they do get a lot of bogus claims. But I have sent them all the proof that I purchased the product legitimately and to not just send me a code to get those cats rather than have the bad publicity is beyond me. 

[Buckwilder 499]

There is no debate here you are well within your right to be ******. Not sure what to tell you man, keep after them. Now that you have posted here it may get additional (and well deserved) attention. Sorry to hear you are going through this. I too place a huge emphasis on customer service - call me old school. I find folks and companies moreover - just don’t do it like they used too. One would think in the digital era things would be remedied quicker, as it so happens - the inverse normally holds true...go figure 🤔

[RacingRic 13]

Well, I am "Old School" also and hope this post will grab  the attention of someone who moderates this forum from CM and get some satisfaction. Can't believe it's taken this long and still not rectified. It really puts a bad taste in my mouth on any future purchases no matter how good their games are. Without good customer service when something goes wrong it is maddening. I worked in retail as a manager a d realize when you satisfy 1 customer he may tell 1 or 2 people of that, but post someone off and they will try to tell everyone about that experience. Better to err on the side of caution and satisfy the customer. Couldn't cost them that much to send a code in an e mail to fix it. Not worth the bad publicity for a simple deluxe code when they see I have already purchased it and will only get the content that I haven't  received. Thanks for the kind words and time to respond. Cheers.

[_BorisTheFrog_ 299]

I know you should get what you pay for but if its any consolation the 5 bonus cars are just early unlocks and not preorder exclusives so they're still available ingame.

[pigloaf 236]

7 hours ago, RacingRic said:

I know it's a small company, but, to have to buy cars and spend credits earned for cars I already should own and them simply not responding makes me think that this was the biggest mistake of my LONG 53 years on this planet.

 

 

 

Holy moly bro! If that's the biggest mistake you've made in fifty three years you need to teach us all your ways. 

[UP100 1,151]

Many people have had a good experience with the custservice@codemasters.com email including me, so people who are reading this, please do not form your opinions of a single instance 🙂 Also what has happened in the last 30 days as you are suddenly considering Codemasters a small company?

[RacingRic 13]

😡

[RacingRic 13]

I don't really consider them a small company I'm only going by what they say they are and by the layoffs they have had an the people that have left. So it's not that I think there are small company it's what they project themselves to be

[RacingRic 13]

And if you had a fad good customer service with them emailing you consider yourself lucky because everyone I've spoken to has had the same experience as I have and I haven't received but one email from them. And the email was did you make sure that you downloaded it not very helpful

[UP100 1,151]

Just now, RacingRic said:

And if you had a fad good customer service with them emailing you consider yourself lucky because everyone I've spoken to has had the same experience as I have and I haven't received but one email from them. And the email was did you make sure that you downloaded it not very helpful

"Everyone I've spoken to" doesn't prove anything like my point proves nothing either. I'm here only to tell not to form an opinion because of a single instance or instances that have happened with no other proof than someone else telling the commenter.

Codies state that they have over 450 employees across their 3 UK studios (+ Malaysia & India) which I wouldn't consider a small company these days. Only layoffs I've heard about in the last year have been the "layoffs" to Codemasters Evo / Cheshire which was done to the absolutely disappointing launch of ONRUSH (which is still getting updated!)

The only reason I came here was to point out to fellow community members that forming their own opinions after listening to very little people is quite unfair… Especially considering how annoyed you seem to be which will of course change the way you explain this situation. The bottom of the customer service emails also provide you a link to give feedback about the customer service 🙂

[RacingRic 13]

Well, seems to me that you have no bad experiences with the company so of course you opinion is going to be positive, just as I have had a bad experience e has influenced my opinion of them. Sending an e mail within a few days of me emailing them to ask if I was sure I downloaded the content and me sending proof I have and not receiving another e mail or any other satisfaction is going to influence anyone opinion of a company. That was not helpful at all and since I've sent everything to the contrary, j have heard nothing back. So, as the old saying goes; " make a customer happy and he may tell 1 or 2 people, make one unhappy and he will tell everyone". That's the point of this. To get a response from them, not an opinion of someone who had a good experience. Nothing personal but if it were you, I am sure you would be quite dissatisfied.  Look at the proof I have provided.

[richie 522]

I think coming to the forum and ask for help here is the better solution. You never know under what circumstances your e-mail hasn't been answered. You're surely not the only person in the world e-mailing them so there may be a zillion reasons why communication didn't work. 

It looks like you're on console as well. I'm on Xbox and I had to go to 'manage game' and download the cars manually. After that they were added to the game. 

[RacingRic 13]

Sorry, but if you read the entire post from the top, I suggested that there may be a different download for the cars. There was for the less tha 2000 cc tier. I understand that. And I'm sorry, that was in my original post and did ask for help from the community. If you search my username and my posts it will come up. At any rate, this line was started after i received an answer within 2 days with a suggestion of did I check to see all content was downloaded and after directly replying to that email as suggested with all the proof that I have documents tied between the 2 posts I started this is where I am now. Bitter, frustrated and more and more time is passing. As a fellow sim racer you are aware that the incntive for them to get you to pre order their product was the cars and a jump on having cars to compete in the online daily's and such with a jump start and thus the reason for me to do the pre order. So I have not only been cheated from what I thought I was purchasing, but hindered on said marketing promotion. So please understand, I have owned all of CM games from the original PS1 toca series and colin mcrae and most of the ones in between. So it's not that I think they dont make a superior product, just have horrible customer service. They answered my first inquiry within a couple days. But to fix it; not a word. So......

[RacingRic 13]

Latest update, with the "Monte Carlo" update the system said it did the update but when I signed in this morning, no access to it even though the store says it is downloaded. So no response from codies and now going to call PS AGAIN this morning to see if I can get anywhere with them. Man, talk about getting more and more frustrated.  Any help or response from anyone INCLUDING someone from CM on this forum should would be appreciated.  

[RacingRic 13]

Realized the pics are a little blurry. So retook them. 

[SkiddyMcCrash 311]

@ChristinaMc

[RacingRic 13]

And here is a video of me going from 1 link to the other in real time. Surely something is wrong and I dont know who is going to claim responsibility, because PS says it's a CM problem and codies is not responding. So may get nowhere.

[RacingRic 13]

Thanks skiddymcctash for that. Just sent a link to the video and a quick note of the issue. Thanks for at least trying to help.

[thatDutchguy83 84]

On 3/20/2019 at 3:38 AM, RacingRic said:

I have both, but purchased this on PS4 because my sons PC took a pop and I have loaned him mine. Luckily I have a Thrustmaster wheel that works on PC and PS4 albeit it doesn't recognize the TH8A on the PS 4. I also got the better 3PA pro pedal set, so it's not bad. Just super disappointed that I got one response several days after writing them and it was "are you sure you checked the download and that you did download it? REALLY?  Since that response, mind you I pre ordered it and went to sony first because they have a phone number for the states where I live, but it is now been 27 days since launch and no help from codies. 

Quick question, why doesnt your TH8a get recognised by your ps4? it works like a charm at mine and gets recognised as a separate device next to T300RS and a USB numpad.. 

[RacingRic 13]

It let's me use the third gear as an e brake, but, not sure really. It only shows my t300rs as being connected. Have it plugged directly into the wheel also? Should I use the seperate USB connection to get full use and for it to show up? Thanks in advance

 

[thatDutchguy83 84]

on topic... have you tried uninstalling and reinstalling the game? 

[RacingRic 13]

Wish that codies had a direct customer service line for the states. This e mail stuff is very grustrating.