F1 [Mobile] iOS [NOT LOADING]

[CQX 1]

For the last couple of days the F1 Mobile iOS game has been experiencing some problems.

On Friday the game didn’t finish loading the Baku Qualifying event, so i deleted and reinstalled the app. All good and problem solved.

Yesterday the game started freezing/crashing a LOT, so I again deleted and reinstalled the app.

After reinstalling it gets stuck in the licensed product loading screen, after it shows “updating local data 0/22”; it does load the 22 but that’s it.

I have deleted and reinstalled the app again, I have deleted the app with all its files from the iOS app manager and reinstalled, I have deleted restarted the device and installed and restarted the device but the problem persists.

I’m at the end of my wisdoms as in iOS there is only so much you can do.

I don’t use any additional devices, Bluetooth is deactivated and I have tried loading while connected to the phone wireless network as well as 3 different WiFi networks.

any advice/help?

 

 

Edited April 28, 2019 by CQX

[Orbeavers14 0]

Exact same issue here.

 

if I put my phone to sleep on that screen and then reopen, it will go to the next screen where the loading bar is, but that’s as far as I can get there

[CQX 1]

Did what Orbeavers14 described, started the game on airplane mode, got to the screen shown before where it asked me to reconnect, went and turned airplane mode off, and game stops loading at the very end.

 

also, I am running iOS 12.2

[CQX 1]

Problem went away all of the sudden.

 

the only difference was that it updated 21 instead of 22 local data files.

 

on the downside it doesn’t let me finish the Baku event 😕

[LaTeBrEaK 0]

On 4/28/2019 at 5:42 PM, CQX said:

For the last couple of days the F1 Mobile iOS game has been experiencing some problems.

On Friday the game didn’t finish loading the Baku Qualifying event, so i deleted and reinstalled the app. All good and problem solved.

Yesterday the game started freezing/crashing a LOT, so I again deleted and reinstalled the app.

After reinstalling it gets stuck in the licensed product loading screen, after it shows “updating local data 0/22”; it does load the 22 but that’s it.

I have deleted and reinstalled the app again, I have deleted the app with all its files from the iOS app manager and reinstalled, I have deleted restarted the device and installed and restarted the device but the problem persists.

I’m at the end of my wisdoms as in iOS there is only so much you can do.

I don’t use any additional devices, Bluetooth is deactivated and I have tried loading while connected to the phone wireless network as well as 3 different WiFi networks.

any advice/help?

 

 

Yap, this is where am at, am about to start breaking cups. I mean FP1 is in a few hours and then this??? Am going to cry

[PAUL1072S 0]

Contacted them, they are aware.. just wait

[StKnowhere 166]

Here's a workaround

 

https://codemasters.helpshift.com/a/f1-mobile-racing/?p=web&s=hot-topics-known-issues&f=ios-only---the-game-gets-stuck-on-the-load-screen-with-the-formula-1-licensed-product-image-in-the-middle&l=en

 

[Hafijur 2]

8 hours ago, StKnowhere said:

Here's a workaround

 

https://codemasters.helpshift.com/a/f1-mobile-racing/?p=web&s=hot-topics-known-issues&f=ios-only---the-game-gets-stuck-on-the-load-screen-with-the-formula-1-licensed-product-image-in-the-middle&l=en

 

Codemasters giving a solution that banned a lot of players.

[StKnowhere 166]

5 hours ago, Hafijur said:

Codemasters giving a solution that banned a lot of players.

They may be better off...

[CMF1mobile 10]

Hello everyone, 

We are aware of this issue and we are working on a permanent fix. 

Here is the workaround
https://codemasters.helpshift.com/a/f1-mobile-racing/?p=web&s=hot-topics-known-issues&f=ios-only---the-game-gets-stuck-on-the-load-screen-with-the-formula-1-licensed-product-image-in-the-middle

Thanks

[Hafijur 2]

On 12/16/2019 at 8:49 AM, CMF1mobile said:

Hello everyone, 

We are aware of this issue and we are working on a permanent fix. 

Here is the workaround
https://codemasters.helpshift.com/a/f1-mobile-racing/?p=web&s=hot-topics-known-issues&f=ios-only---the-game-gets-stuck-on-the-load-screen-with-the-formula-1-licensed-product-image-in-the-middle

Thanks

When will you reply? First messaged support in 14/11/2019. Now 17/12/2019 and no solution. Its like as if staff are instructed to ignore every user and make own rules up as they go a long. That workaround should ban every user but now is a solution. Next the solution will be again an offence. Make your minds up at least. I expect everyone who uses that workaround to get banned as that is a bannable offence.

[StKnowhere 166]

Why is that a bannable offence?

[Hafijur 2]

That's how they banned users before.

[StKnowhere 166]

Sorry, still confused, is there something in the workaround sequence that can result in being banned?

Thanks!

[Hafijur 2]

2 hours ago, StKnowhere said:

Sorry, still confused, is there something in the workaround sequence that can result in being banned?

Thanks!

No doing that workaround a few updates ago caused a lot of players to be deleted for codemasters own fault due to own issue with the game. Its quite comical really the workaround is how they banned and deleted users 4-5 months of hard work. They got rid of the issue a few months back and then decided to ban everyone who used this workaround 4 months later and now 5 months later still ignoring users who lost everything.

This workaround makes users do 10x more bannable offences than users who got banned if this workaround was available a few months ago. So users who used workaround for 1% of playing time get banned forever. Even the lucky ones who get reinstated virtually start from beginning so they might as well never played the game. I got banned for using workaround for 1% of my playing time and they ignore every message for over a month. Even if I got reinstated I lose 4-5 months genuine progress. So pretty much those users who got away with it are like 2 years ahead of users who got banned. I have seen a few users who have got away with it completely. 

[StKnowhere 166]

Thanks.  Sorry, I'm still lost  but probably best not to give too much detail if something there enabled cheating. 

I lost my account for a month after the May update, never knew why...