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GAME CRASHED ERROR [ZX]

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I tried everything you gonna recommend to me i have disabled steam overlay i have disabled geforce experience overlay i have tried to run on dx11 i am using windows7 64bit and dx11 please fix this problem if this is occuring because of yours or tell me a proper solution about that what kind of brand are you guys your game is not working that im already paid for it this happens me first time on steam ! 

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Hi there,

Can you grab any crash dumps you have, your DXDiag and hardware settings and send them to us so we can take a further look? You can send them to us at community@codemasters.com. Thanks!

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2 minutes ago, Faya said:

Hi there,

Can you grab any crash dumps you have, your DXDiag and hardware settings and send them to us so we can take a further look? You can send them to us at community@codemasters.com. Thanks!

what do you want from me exactly do you want screenshots about my dxdiag and hardware settings ?

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Sorry! I should have done the explanations. Please see below!

How to find a crash dump

  • Browse to the folder where you have Steam installed, usually this will be C:\Program Files (x86)\Steam
  • Browse to the userdata folder and Search for *.zip or browse to through the numbered directories to the relevant remote directory.
  • You should find a file named something like crash_dump#76561198061784954.zip
  • Send that file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

How to save a DXDiag

In Windows 7:

  1. Click on the "Start" Button.
  2. In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
  3. Click on “Save all Information.”
  4. Save the information to your Desktop, keep the file name as is.
  5. Send the file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

In Windows 8, Windows 10:

  1. Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
  2. In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
  3. Click on "Save all Information."
  4. Save the information to your Desktop, keep the file name as is.
  5. Send that file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

How to send us your in-game hardware settings file

  1. Browse to your hard drive where windows in installed
  2. Browse to "...\Documents\My Games\F1 2019\"
  3. Right click on the hardwaresettings folder select Send To -> Compressed (zipped) folder
  4. Copy that new zipped folder and send it to us at community(AT)codemasters.com (replacing the (AT) with an @)

 

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