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Crashing since release [ZX]

Question

Been having crashes on and off since release and tried everything to solve them with no joy. Updated all drivers, AMD 19.6.3 driver allowed me to play through an entire online 25% race then when i was returned to lobby the game crashed as it would before. I've managed numerous hours on time trials with more joy without crashes but they still occur at random times, on the other hand any other game mode usually ends up with crash dumps shortly after beginning a session if not immediately while loading into the track.

System is running i5-3570k, hd 7870, 16gb ram, win10 fully updated.

Any help would be most welcome

These crashes happen on dx11 and 12.

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11 answers to this question

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Hi there, could you take a look at our Known Issues list to check if any of them apply to you? If you're still having issues after that, please try validating your game: 

 Validating F1 2019 downloaded correctly

  • Open Steam and go to the Library tab
  • Right click on F1 2019 and select Properties
  • Go to the Local Files tab and click Verify Integrity Of Game Files

If you've not tried running the game in DX11, please try running the game in DX11 instead of DX12.

If that doesn't work, can you try lowering your graphic settings to see if that does anything?

If it’s still crashing, please try running the game in safe mode.

  1. Right-click on the F1 2019 game in the Steam Library and select Properties
  2. Press the "Set Launch Options..." button on the first tab.
  3. Enter -safemode into the text box and press OK to confirm.
  4. Launch the game.

Let us know if you can run the game in safemode.

If it's still crashing after that, can you grab any crash dumps you have, your DXDiag and hardware settings and send them to us so we can take a further look? This thread here has all the info for how to get these and you can send them to us at community@codemasters.com. Thanks!

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Hey Faya, thank you for responding.

I've tried everything thats been posted in other threads and online elsewhere and nothing has worked including safe mode. I'll be sending over crash dumps etc when i get back from work this evening.

Thank you

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Unfortunally my game crashes too on startup. when i get the screen with "press any button" it crashes. it happend since i updated my gpu with a driver that originally came out on may 27th,( was a bit late with installing it) 

[08-07-2019 20:49:10] - ##################################################
[08-07-2019 20:49:10] - EGO dumper
[08-07-2019 20:49:10] - processId=6692, threadId=1896, exceptionPointers=000000000014C9E0, buildId=539607
[08-07-2019 20:49:10] - ##################################################
[08-07-2019 20:49:10] - Suspending threads of process 6692
[08-07-2019 20:49:10] - tempPath=C:\Users\Walter\AppData\Local\Temp\
[08-07-2019 20:49:10] - dumpFilename = C:\Users\Walter\AppData\Local\Temp\539607-20190708-204910.dmp
[08-07-2019 20:49:10] - offsetsFilename = C:\Users\Walter\AppData\Local\Temp\539607-20190708-204910.off
[08-07-2019 20:49:10] - infoFilename = C:\Users\Walter\AppData\Local\Temp\info.txt
[08-07-2019 20:49:10] - zipFilename = C:\Users\Walter\AppData\Local\Temp\539607-20190708-204910-0.zip
[08-07-2019 20:49:10] - 0x140000000: F1_2019_dx12.exe
[08-07-2019 20:49:10] - 0x7FFFB5160000: ntdll.dll
[08-07-2019 20:49:10] - 0x7FFFB2560000: KERNEL32.DLL
[08-07-2019 20:49:10] - 0x7FFFB1BF0000: KERNELBASE.dll
[08-07-2019 20:49:10] - 0x7FFFAF480000: apphelp.dll
[08-07-2019 20:49:11] - 0x7FFFB4250000: advapi32.dll
[08-07-2019 20:49:11] - 0x7FFFB2AA0000: msvcrt.dll
[08-07-2019 20:49:11] - 0x7FFFB5090000: sechost.dll
[08-07-2019 20:49:11] - 0x7FFFB4EE0000: RPCRT4.dll
[08-07-2019 20:49:11] - 0x7FFFB1E90000: crypt32.dll
[08-07-2019 20:49:11] - 0x7FFFB1230000: ucrtbase.dll
[08-07-2019 20:49:11] - 0x7FFF9B340000: amd_ags_x64.dll
[08-07-2019 20:49:11] - 0x7FFF991B0000: bink2w64.dll
[08-07-2019 20:49:11] - 0x7FFFB1210000: MSASN1.dll
[08-07-2019 20:49:11] - 0x7FFFB4030000: USER32.dll
[08-07-2019 20:49:11] - 0x7FFFB13D0000: win32u.dll
[08-07-2019 20:49:11] - 0x7FFFB47C0000: gdi32.dll
[08-07-2019 20:49:11] - 0x7FFFB21F0000: gdi32full.dll
[08-07-2019 20:49:11] - 0x7FFFB4D80000: ole32.dll
[08-07-2019 20:49:11] - 0x7FFFB1330000: msvcp_win.dll
[08-07-2019 20:49:11] - 0x7FFFB4360000: combase.dll
[08-07-2019 20:49:11] - 0x7FFFB2110000: bcryptPrimitives.dll
[08-07-2019 20:49:11] - 0x7FFFB4C90000: oleaut32.dll
[08-07-2019 20:49:11] - 0x7FFF5E490000: d3dcompiler_47.dll
[08-07-2019 20:49:11] - 0x7FFFB2620000: setupapi.dll
[08-07-2019 20:49:11] - 0x7FFF98FE0000: d3d12.dll
[08-07-2019 20:49:11] - 0x7FFFB2070000: cfgmgr32.dll
[08-07-2019 20:49:11] - 0x7FFFAFEE0000: dxgi.dll
[08-07-2019 20:49:11] - 0x7FFFB20E0000: bcrypt.dll
[08-07-2019 20:49:11] - 0x7FFF98F90000: dinput8.dll
[08-07-2019 20:49:11] - 0x7FFFB2B40000: shell32.dll
[08-07-2019 20:49:11] - 0x7FFFAC600000: gpuopen_depthoffieldfx_x64.dll
[08-07-2019 20:49:11] - 0x7FFFB4800000: shcore.dll
[08-07-2019 20:49:11] - 0x7FFF98E70000: gfsdk_ssao_d3d12.win64.dll
[08-07-2019 20:49:11] - 0x7FFFAFE50000: hid.dll
[08-07-2019 20:49:11] - 0x7FFFB13F0000: windows.storage.dll
[08-07-2019 20:49:11] - 0x7FFFB11E0000: profapi.dll
[08-07-2019 20:49:11] - 0x7FFFB0740000: iphlpapi.dll
[08-07-2019 20:49:11] - 0x7FFFB1180000: powrprof.dll
[08-07-2019 20:49:11] - 0x7FFFB2440000: shlwapi.dll
[08-07-2019 20:49:11] - 0x7FFFAF220000: WINMM.dll
[08-07-2019 20:49:11] - 0x7FFFB1160000: kernel.appcore.dll
[08-07-2019 20:49:11] - 0x7FFFB20C0000: cryptsp.dll
[08-07-2019 20:49:11] - 0x7FFF9DAC0000: VCRUNTIME140.dll
[08-07-2019 20:49:11] - 0x7FFFB41E0000: ws2_32.dll
[08-07-2019 20:49:11] - 0x7FFFAED90000: WINMMBASE.dll
[08-07-2019 20:49:11] - 0x7FFFB0BB0000: CRYPTBASE.DLL
[08-07-2019 20:49:11] - 0x58A70000: steam_api64.dll
[08-07-2019 20:49:11] - 0x7FFF98C90000: tobii.gameintegration.dll
[08-07-2019 20:49:11] - 0x7FFFA5750000: winhttp.dll
[08-07-2019 20:49:11] - 0x7FFF9B760000: wininet.dll
[08-07-2019 20:49:11] - 0x7FFFADD50000: wtsapi32.dll
[08-07-2019 20:49:11] - 0x7FFF9AA20000: xinput1_4.dll
[08-07-2019 20:49:11] - 0x7FFFB0F70000: DEVOBJ.dll
[08-07-2019 20:49:11] - 0x7FFFB4A60000: IMM32.DLL
[08-07-2019 20:49:11] - 0x7FFF86720000: gameoverlayrenderer64.dll
[08-07-2019 20:49:11] - 0x7FFFB41D0000: PSAPI.DLL
[08-07-2019 20:49:11] - 0x7FFFA2FE0000: inputhost.dll
[08-07-2019 20:49:11] - 0x7FFFAF130000: CoreMessaging.dll
[08-07-2019 20:49:11] - 0x7FFFACA20000: CoreUIComponents.dll
[08-07-2019 20:49:11] - 0x7FFFAF870000: twinapi.appcore.dll
[08-07-2019 20:49:11] - 0x7FFFAE600000: d2d1.dll
[08-07-2019 20:49:11] - 0x7FFFAE380000: d3d11.dll
[08-07-2019 20:49:11] - 0x7FFFADBA0000: PROPSYS.dll
[08-07-2019 20:49:11] - 0x7FFFACE00000: wintypes.dll
[08-07-2019 20:49:11] - 0x7FFFB0220000: ntmarta.dll
[08-07-2019 20:49:11] - 0x7FFFAFAB0000: RMCLIENT.dll
[08-07-2019 20:49:11] - 0x4090000: WINTRUST.dll
[08-07-2019 20:49:11] - 0x7FFFB4D60000: imagehlp.dll
[08-07-2019 20:49:11] - 0x7FFF5D340000: steamclient64.dll
[08-07-2019 20:49:11] - 0x7FFFB09E0000: MSWSOCK.dll
[08-07-2019 20:49:11] - 0x7FFFAC300000: VERSION.dll
[08-07-2019 20:49:11] - 0x7FFF865A0000: tier0_s64.dll
[08-07-2019 20:49:11] - 0x7FFF906A0000: vstdlib_s64.dll
[08-07-2019 20:49:11] - 0x7FFF9B1B0000: Secur32.dll
[08-07-2019 20:49:11] - 0x7FFFB1060000: SSPICLI.DLL
[08-07-2019 20:49:11] - 0x7FFFAF6D0000: uxtheme.dll
[08-07-2019 20:49:11] - 0x7FFFB05A0000: rsaenh.dll
[08-07-2019 20:49:11] - 0x7FFF88570000: nvspcap64.dll
[08-07-2019 20:49:11] - 0x7FFF9B0C0000: D3DSCache.dll
[08-07-2019 20:49:11] - 0x7FFFB1090000: USERENV.dll
[08-07-2019 20:49:11] - 0x7FFFA61D0000: nvapi64.dll
[08-07-2019 20:49:11] - 0x7FFFA6120000: mscms.dll
[08-07-2019 20:49:11] - 0x7FFFA6D50000: ColorAdapterClient.dll
[08-07-2019 20:49:11] - 0x7FFFB4A90000: NSI.dll
[08-07-2019 20:49:11] - 0x7FFFAA0B0000: dhcpcsvc6.DLL
[08-07-2019 20:49:11] - 0x7FFFAA030000: dhcpcsvc.DLL
[08-07-2019 20:49:11] - 0x7FFFB0780000: DNSAPI.dll
[08-07-2019 20:49:11] - 0x7FFFB4B20000: MSCTF.dll
[08-07-2019 20:49:11] - 0x7FFFB0290000: WINSTA.dll
[08-07-2019 20:49:11] - 0x7FFFABFE0000: nvldumdx.dll
[08-07-2019 20:49:11] - 0x7FFF7A2D0000: nvwgf2umx.dll
[08-07-2019 20:49:11] - 0x7FFFAEBC0000: dcomp.dll
[08-07-2019 20:49:11] - 0x7FFFAFA80000: dwmapi.dll
[08-07-2019 20:49:11] - 0x7FFFA30B0000: TextInputFramework.dll
[08-07-2019 20:49:11] - 0x7FFFB2390000: clbcatq.dll
[08-07-2019 20:49:11] - 0x7FFFA6D60000: MMDevApi.dll
[08-07-2019 20:49:11] - 0x7FFFA5FD0000: AUDIOSES.DLL
[08-07-2019 20:49:11] - 0x7FFFAD190000: AVRT.dll
[08-07-2019 20:49:11] - 0x7FFFAFAE0000: resourcepolicyclient.dll
[08-07-2019 20:49:11] - 0x7FFFA3500000: Windows.Gaming.Input.dll
[08-07-2019 20:49:11] - 0x7FFFAC340000: Windows.Gaming.Input.dll
[08-07-2019 20:49:11] - 0x7FFF84ED0000: mssps.dll
[08-07-2019 20:49:11] - 0x7FFF98350000: MSACM32.dll
[08-07-2019 20:49:11] - 0x7FFF6C130000: wmvcore.dll
[08-07-2019 20:49:11] - 0x7FFF844B0000: mfperfhelper.dll
[08-07-2019 20:49:11] - 0x7FFF9A200000: WMASF.DLL
[08-07-2019 20:49:11] - 0x7FFF71AE0000: spsreng.dll
[08-07-2019 20:49:11] - 0x7FFF896F0000: srloc.dll
[08-07-2019 20:49:11] - 0x7FFF88180000: wdmaud.drv
[08-07-2019 20:49:11] - 0x7FFF9C080000: ksuser.dll
[08-07-2019 20:49:11] - 0x7FFF9C070000: msacm32.drv
[08-07-2019 20:49:11] - 0x7FFF9B070000: midimap.dll
[08-07-2019 20:49:11] - 0x7FFFA44B0000: urlmon.dll
[08-07-2019 20:49:11] - 0x7FFFA1A20000: iertutil.dll
[08-07-2019 20:49:11] - 0x7FF80000: WmJoyFrc.dll
[08-07-2019 20:49:11] - 0x7FFF9BDF0000: DINPUT.dll
[08-07-2019 20:49:11] - 0x7FFFA31A0000: Windows.UI.dll
[08-07-2019 20:49:11] - 0x7FFF7A1A0000: d3d11on12.dll
[08-07-2019 20:49:11] - 0x7FFF6BFF0000: dxilconv.dll
[08-07-2019 20:49:11] - Writing callstacks for threads of process: 6692
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[08-07-2019 20:49:11] - Offsets file can be found at: C:\Users\Walter\AppData\Local\Temp\539607-20190708-204910.off.
[08-07-2019 20:49:11] - Writing DMP file.
[08-07-2019 20:49:11] - MiniDump can be found at: C:\Users\Walter\AppData\Local\Temp\539607-20190708-204910.dmp.
[08-07-2019 20:49:11] - Preparing ZIP file.
[08-07-2019 20:49:11] - Resuming threads of process 6692.
 

running i7 4790K, 16GB ram, asus rog 1080ti 11gb oc edition

 

please help

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Hi @chrizH, thanks for sending everything in! I can confirm we have your email and are investigating it now.

Hi @WallyM76, if you've not done so already, can you check out the list of things to try in my previous post in this thread, please? 

 

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21 hours ago, Faya said:

Hi @chrizH, thanks for sending everything in! I can confirm we have your email and are investigating it now.

Hi @WallyM76, if you've not done so already, can you check out the list of things to try in my previous post in this thread, please? 

 

Hi, its running with dx11, i havr bin in contact with codemasters and its a known issue with nvidia driver 430.86 i believe, released on may 27th. 

 

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@steviejay69@Faya

I've updated to 19.7.1 and tried it out.. joined a ranked session on bahrain and the game crash dumped after going round the first corner. The game was open for about 3-4 minutes. Unsure what the cause is for this as it doesn't seem to be a driver issue?

Thanks

  • Thanks 1

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10 hours ago, chrizH said:

@steviejay69@Faya

I've updated to 19.7.1 and tried it out.. joined a ranked session on bahrain and the game crash dumped after going round the first corner. The game was open for about 3-4 minutes. Unsure what the cause is for this as it doesn't seem to be a driver issue?

Thanks

In this instance I can only recommend a clean install of Windows with just Steam, the game and your controller drivers. Shortest route is often a long one.

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@chrizH I believe the team have sent you an email regarding your issue if you would like to check that. 

Thanks!

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Posted (edited)
On 7/10/2019 at 7:25 PM, chrizH said:

@steviejay69@Faya

I've updated to 19.7.1 and tried it out.. joined a ranked session on bahrain and the game crash dumped after going round the first corner. The game was open for about 3-4 minutes. Unsure what the cause is for this as it doesn't seem to be a driver issue?

Thanks

Yes I have just had a crash in Bahrain as I've also updated to 19.7.2 @chrizH

Edited by steviejay69

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41 minutes ago, steviejay69 said:

Yes I have just had a crash in Bahrain as I've also updated to 19.7.2 @chrizH

19.7.1 is fine for me. 19.6.3 also crashed and it was supposed to be the official F1 2019 driver.

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