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Screen turning black midgame. [ZX]

Question

Hi, i have an issue with the screen going black, it happened a few times before today's patch but much worse now (have only had the game 1 week). When it happens it looks like a pot of ink is being poured over the screen as it totally goes to blackout while the game including sound continues, a graphics issue i am sure but am struggling to get through a race.

Graphic's card should run the game fine albiet at low settings, it is very smooth during race. It's a radeon R9 255. Other pc specs comfortably over min requirements.

Help appreciated, thanks.

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Hi @sleepyhead01

If you've not already done so, could you try updating your graphics drivers? If that doesn't fix it, could you send us in your DXDiag and Hardwear settings and the following information? Thanks!

When the issue occurs,

  • Which game version?
  • If in Multiplayer, how many players and how many AI?:
  • What happened in the lead up to the problem?:
  • Is it one track or multiple?
  • Which car were you in? 
  • Which game mode? 
  • Anything else you think might help us track it down

How to save a DXDiag

In Windows 7:

  • Click on the "Start" Button.
  • In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
  • Click on “Save all Information.”
  • Save the information to your Desktop, keep the file name as is.
  • Send the file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

In Windows 8, Windows 10:

  • Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
  • In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
  • Click on "Save all Information."
  • Save the information to your Desktop, keep the file name as is.
  • Send that file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

How to send us your in-game hardware settings file

  • Browse to your hard drive where windows in installed
  • Browse to "...\Documents\My Games\F1 2019\"
  • Right click on the hardwaresettings folder select Send To -> Compressed (zipped) folder
  • Copy that new zipped folder and send it to us at community(AT)codemasters.com (replacing the (AT) with an @)

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