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No connection to network services F1 2019


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  • Administrator

Hi @Ganyy,

As this was an issue we believe to be resolved, can you add the below detail.

 

A short description of the problem:

Platform you’re on (PS4, Xbox One, PC, Steam):

Game Version (Shown on the Start screen in the bottom left hand corner):

Game Mode, including if it was Single Player or Multiplayer (Time Trial, Career, Grand Prix, Custom Game etc):

If in Multiplayer, how many players and how many AI?

What happened in the lead up to the problem?

If you get an error message, the exact wording of the error message you're receiving:

Any accessories you are using (wheel, pad, etc):

If you have any videos or screenshots, please share them. If the video is long, please include a timestamp for when the issue appears:

 

Potential troubleshooting issues are also in the URL here. Please check to see if these help resolve your issue.

What troubleshooting have you already tried from some of the recommended solutions in this thread?

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  • 2 weeks later...

I've had the same issue on my Windows 7 PC since the update to the servers on Friday. Interestingly I installed it on my Son's Windows 10 PC on the same network and that has no issues connecting. I've tried changing to a different network adapter and IP address on the Win 7 PC and the issue still exists. I also uninstalled / reinstalled and that didn't help. I at least now know it's not my network, but possibly some difference in the way the 2 machines are connecting.

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  • Administrator

Hi @LeftyF.

Do you receive an error code? Can you complete the below when possible. We've had a lot of connectivity reports this weekend, and I need to gather as much information as possible to go to the Network team. Thanks.

Platform/ Version Of Windows:

Game Version:

Estimate of time reported for the problem:

Is the problem always there or is it intermittent: 

Any troubleshooting methods attempted:

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  • Administrator

Hi @malko34,

Sorry, I'm a little confused.

The information I need is:

Platform/ Version Of Windows:

Game Version (should be in the bottom left of the start screen):

Estimate of time reported for the problem:

Is the problem always there or is it intermittent: 

Any troubleshooting methods attempted:

 

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  • Administrator
43 minutes ago, malko34 said:

I just get the connection error message impossible as it is on PS4 I don't see what I can do to intervene on the system.

Have you tried change your NAT settings? What is your NAT type?

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  • 2 months later...
  • Administrator
1 hour ago, JackCarter2980 said:

Hi Guys, I’m having the same issue. Just finished a GP and now stuck on ‘communicating with online services’.

Anyone else experiencing this?

Hi @JackCarter2980,

Can you complete a bug report and let me know your current Connectivity settings (NAT,  Wired/Wireless).

All should be in the above posts.

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  • 2 months later...

@BarryBL boa noite, estou com problema no meu f1 2019. Já faz um mês e não consigo jogar online.

plataforma. Ps4.

versão 1.22.

erro. 1008h/não possivelvel baixar multijogador online.

tempo. A mais de um mês.

Não consigo jogar multi jogador online. Em nenhum dos serviços. Companhia de Internet pergunta qual o servidor que é utilizado pelo o jogo e quais portas.

 

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  • 3 weeks later...
On 11/22/2019 at 10:23 PM, BarryBL said:

Hi again,

Is anyone still experiencing this issue? We believe this has now been resolved.

Hi, I have been experiencing this issue on Steam since the weekend.

 

Game version 1.05 and 1.06

Steam

I start up the game and it just does not connect and due to a time out my wifi card drops out (currently unable to use ethernet) I also see internet connection right up until it can't connect on my desktop and exit out it suddenly has no connection but then it does 5 seconds later.  

error code Failed to connect to online services plese try again in a few moments 1008:H

I am using an Xbox One Controller.

Edited by zombieringlord
read through feed and saw a more info required post.
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Hi. I have just got F1 2019 on the game pass for PC and can’t believe this is still an issue. I can’t even get into the game! I have reset my internet, reinstalled, done everything possible and I still can’t play the game or get to the menus because of thisscreen. Please can somebody help me as have hadno reply on twitter. Thank you. 

2BF390D1-69B1-44DA-AA9F-D237C0355152.png

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