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f1 2019 failed to load issue

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Dear Development Team,

 I have bought your game. When i open it i always see a save issue no matter what i try (i have deleted the file that has save files, i redownloaded the game twice, i deleted steam and redownload it). Every single time that i play the game it is just as the first time opening. There is no problem with the game itself just a save issue.

f1error1.png

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Hi goktuggok,

Thanks for your post. 

Could you provide some more information on this and complete the below. This helps us identify the problems and, if needed, pass to our Quality Assurance team for further investigation. Also, please provide a DXDiag where possible. How to do this is also in the below:

A short description of the problem:

Platform you’re on (PS4, Xbox One, PC, Steam):

Game Version (Shown on the Start screen in the bottom left hand corner):

Game Mode, including if it was Single Player or Multiplayer (Time Trial, Career, Grand Prix, Custom Game etc):

If in Multiplayer, how many players and how many AI?

What happened in the lead up to the problem?

If you get an error message, the exact wording of the error message you're receiving:

Any accessories you are using (wheel, pad, etc):

If you have any videos or screenshots, please share them. If the video is long, please include a timestamp for when the issue appears:

How to save a DXDiag

In Windows 7:

  1. Click on the "Start" Button.

  2. In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.

  3. Click on “Save all Information.”

  4. Save the information to your Desktop, keep the file name as is.

  5. Send the file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

In Windows 8, Windows 10:

  1. Press the [Windows]+[R] keys on your keyboard to bring up the Run command.

  2. In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.

  3. Click on "Save all Information."

  4. Save the information to your Desktop, keep the file name as is.

  5. Send that file to us at community(AT)codemasters.com (replacing the (AT) with an @ )

  6.  

Potential troubleshooting issues are also in the URL here. Please check to see if these help resolve your issue.

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