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5.1 headset problem

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I use the sharkoon xtatic 5.1 headset with the game and have problems with the microphone.
Windows 10 works well, the game is going well but the only thing that is not going well is the microphone in multiplayer games.
It sounds very low and the sound doesn't go through the microphone channel (if I turn it down or turn it up its volume doesn't affect it at all), it goes through the channel of the other sounds of the game and if I turn it up or down it affects all the sounds.
Is something similar with your headseat?

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