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[READ ME BEFORE POSTING] Guide for Submitting Bug/Issue Reports

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Before posting - Please take a little look and see if there is already a recent thread about your issue or question. If there is, please add your comments there. If there isn’t a recent thread, then please make a new one. Duplicate threads may be closed or merged with any main threads. We may also update thread titles if needed. 

Please keep in mind two key points when submitting feedback/bugs/reports: 

 

- Any correct information you can provide is useful and welcomed. If something cannot be reproduced internally, it cannot be fixed, so any extra info is always welcome.

- Please submit your feedback and communicate with everyone on the Forums in a polite, constructive manner. Disrespectful language or abusive behaviour is not tolerated, not acceptable, and just not necessary in any way. Let's work together to fix what you're experiencing 🙂

 

When making a bug report, please use the following template and with a descriptive thread title, including any pertinent information in square brackets. For Example, if it is a Multiplayer bug put [multiplayer] in the title, followed by a descriptive title. If it is a PS4 issue about audio, put [PS4][audio] followed by a descriptive title;

  • A short description of the problem:
  • Platform you’re on (PS4, Xbox One, PC, Stadia):
  • Game Version (if applicable):
  • Game Mode, including if it was Single Player or Multiplayer (Time Trial, Career, Custom Game, etc):
  • If in Multiplayer, how many players and how many AI?:
  • What happened in the lead up to the problem?:
  • If you get an error message, the exact wording of the error message you're receiving:
  • Any accessories you are using (wheel, pad, etc):
  • If you have any videos or screenshots, please share them. If the video is long, please include a timestamp for when the issue appears:

We may request more information while trying to track down bugs. If the information we request is not included in your post, we may not be able to help you further.

Only one issue per thread - When there’s more than one issue in a thread it can create more work for the team, especially if we’ve already got threads about one of the issues. Please make sure that you only have one bug per thread. Any that have more than one issue may be closed with the request to create separate threads or to post in any already available.

Codes appearing in the thread titles - To help the team coordinate and sort the bugs and feedback that you’re posting, we will be updating certain thread titles with codes. You don’t need to worry yourself with them, they are for the teams information only. We request that the thread owners do not remove or change the tags. Don’t worry if your thread doesn’t get a code either, we are still reading all of them.  

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