F1 2019 CP7 error code

[BarryBL 4,129]

Try looking here @Jonas0205:

 

I'd always recommend searching the error code 'CP7' in the top right hand search bar to see what others have tried.

[Jonas0205 1]

2 hours ago, BarryBL said:

Try looking here @Jonas0205:

 

I'd always recommend searching the error code 'CP7' in the top right hand search bar to see what others have tried.

I tried this out but it didnt help me.

Do you have any other ideas?

[BarryBL 4,129]

For more information on your issue, also try here:

The error code means that there was a loss of connection to Sony's servers for an extended period of time. Typically, this is caused by bandwidth starvation, but your connection has so much bandwidth that it would be a challenge to consume all of it and starve the connection to PSN.

[ELpatron1101 0]

Same issue here. When I want to play a league with a friend online (both PS4) we get an error after few minutes: one gets error CP7 and one gets error NP14. Please fix ASAP!

[BarryBL 4,129]

HI @ELpatron1101,

Have you checked the posts here in the above? Should have a lot of answers as to why here. I'd recommend both players checking connectivity and NAT settings.

[Jonas0205 1]

I checked both (NAT and connectivity). The thing is that I only have problems with F1.
Any other game works perfect. I don't understand why I hadn't these problems at the release last year. Since the release I changed nothing at my PS4 or at my internet connection

[BarryBL 4,129]

Hi @Jonas0205

How does the game perform when playing without your friends. It could be an issue with your friends connecting to you perhaps?

[Gabriel0204 0]

16 minutes ago, BarryBL said:

Hi @Jonas0205

How does the game perform when playing without your friends. It could be an issue with your friends connecting to you perhaps?

I have the sane problem...but with  HP557.3686 error and CP7

[BarryBL 4,129]

Hi @Gabriel0204,

Please check the earlier links and your connectivity and NAT settings. The links in there should help you understand the issue. Are you connecting to friends?

[Jonas0205 1]

29 minutes ago, BarryBL said:

Hi @Jonas0205

How does the game perform when playing without your friends. It could be an issue with your friends connecting to you perhaps?

There I have the same problems (ranked & unranked). I can join the game and start the session but after a few minutes I get the error code.

[BarryBL 4,129]

Are you able to check your firewall / router logs to check if any anomalies were reported at the time that the disconnection from the game session occurred?

Another thing to check is whether there was any PSN disruption reported in your region during the times that you experienced these issues

[Gabriel0204 0]

29 minutes ago, BarryBL said:

Hi @Gabriel0204,

Please check the earlier links and your connectivity and NAT settings. The links in there should help you understand the issue. Are you connecting to friends?

210 / 2048

 

I play with friends but they do not have my problem I tried to buy but the  Ethernet cable thinking the connection was  not good (even if it was) But nothing is wrong I cannever get into a room online

 

now i have SP 163 error too

210 / 2048

 

 

Edited March 30 by Gabriel0204

[Gabriel0204 0]

32 minutes ago, BarryBL said:

46 minutes ago, BarryBL said:

Hi @Gabriel0204,

Please check the earlier links and your connectivity and NAT settings. The links in there should help you understand the issue. Are you connecting to friends?

You play with friends but they do not have my problem Itried to buybun Ethernet cable thinking the connectionwas not good (even if it was) But nothing is wrong I cannever get into a room online

210 / 2048

 

You play with friends but they do not have my problem Itried to buybun Ethernet cable thinking the connectionwas not good (even if it was) But nothing is wrong I cannever get into a room online

[Jonas0205 1]

1 hour ago, BarryBL said:

Are you able to check your firewall / router logs to check if any anomalies were reported at the time that the disconnection from the game session occurred?

Another thing to check is whether there was any PSN disruption reported in your region during the times that you experienced these issues

The router reported the last restart 3 days ago. That was by myself because of the error code with F1.
It can't be a PSN disruption because my friends didn't have any connection problems. It's also the whole day that I have these issue. We all live in the same region. 

[racekoi17 0]

Same issue here in Germany. (PSN) The problem occurs since 3 days. Really frustrating. Every hint does not work.

[ELpatron1101 0]

12 minutes ago, racekoi17 said:

Same issue here in Germany. (PSN) The problem occurs since 3 days. Really frustrating. Every hint does not work.

Also from Germany. Actually only installed the game 2 days ago, so can’t say if it has already occurred before. Anyone from @codemasters wants to comment on that?

[ELpatron1101 0]

https://allestörungen.de/stoerung/playstation-network/karte/

https://www.f1-onlineliga.com/forum/thread/21142-fehlercode-cp7-und-hp-557-3686/

apparently those problems occur especially in Germany....see links

major issues with PSN servers...

[RelentlessRacer 0]

I get the same error code only in the weekly multiplayer races ,not the qualifying, not in practice, not custom lobbies only the one that is actually worth anything and it seems to happen after I come flying back through the field from last place to second or third or first . It happened three times in a row this past challenge in Mexico and it's beyond frustrating ..System is Xbox one that's hard-wired straight to the modem there is no router there is nothing interrupting my Supreme Connection and bandwithp with please assist..Canadian player , champions prost & senna edition..  thanks

Edited May 4 by RelentlessRacer

[BlackMagician 0]

Hello from Spain. I have the same error CP7. I was talking by voice chat with other players I kept on the lobby more than 10 minutes without problem but, at the moment in which the sesion starts and the game begin to charge the race track and cars (so just when the race is about to start), the voice chat started to lose intensity and I got a terrible lag. After that, I can play just a few seconds (over 20 seconds in wich lag becomes stronger and stronger) until I get disconnected. This happens each time I try to play online (any mode). I have tried several times and always happens the same things in the same order. That means that there is a huge loss of data that keeps increasing continously until I get discconected.

I have checked the connection speed (320MB), Wi-fi Signal of 100% intensity (my PS4 was closer than 50 cm to the router) and I also have checked the router ports. I can play online any other game (including F1 2017) with not a single issue no matter if I connect the console via Wi-fi or wired. I have also checked that I can play F1 2019 online just If I connect my PS4 via ethernet. If the console is connected via Wi-fi, I can play any game but not F1 2019.

I repeat: I can't play F1 2019 online via Wi-fi, but I can play any other game without problems. That means that my console, the router and everything is working perfectly except for the F1 2019 game.

So all of this things are making me being completely sure that the problem comes from game server's setup, which may demands an enormous quantity of data that the Wi-fi connections can't offer. 

So, please, Messrs computer repair techinicians of Codemasters, I beg you to investigate about this problem because I'm sure that a lot of people (like me) bought F1 2019 for playing online and they can't do it because they can't use a wired connection. 

At the end, I want to say that I am not blaming anyone and I am just telling all of this to give you my feedback and explaining exactly how and when this problem occurs because I think it may help you to solve this problem sooner. 

Thank you in advance for your attention.

[BlackMagician 0]

Well I have found a way to solve it: In settings menu, just deactivate the telemetry settings and everything goes well again!!! 

[BarryBL 4,129]

6 hours ago, BlackMagician said:

Well I have found a way to solve it: In settings menu, just deactivate the telemetry settings and everything goes well again!!! 

I'll add this to the recommended, if others see success in this, let me know 🙂 

[steviejay69 1,059]

Those that use telemetry on PS4 need to post back, or CM need to test this with a basic telemetry device. 

https://www.racedepartment.com/downloads/telemetry-application.27456/

And test it on 2019 and legacy telemetry modes. Because if that is a workaround it says that telemetry is broken.

[BlackMagician 0]

I have been testing a little more and I have realised that I can play using telemetry but just if UDP Send Rate is set on 10Hz. If I set it on 20Hz or on a higher level, I get always the same error. What is more: the higher UDP send rate I set, the faster I get the CP7 error. That confirms me that the telemetry config needs to send and receive a very high amount of data, which Wi-fi connections are unable to deal with. 

In a nutshell: if you want to play online using Wi-fi Connection, you can't activate the UDP telemetry with a send rate higher than 10Hz. Anyway, I recommend to disable it for making sure you won't get that problem. 

[Grandreaper601 0]

Hi guys I been playing F1 2019 I was playing yesterday morning for few hours after running league racing got off and had a league race at 5pm got off around 7pm to get back on at 10pm and had an online service login error code 22 its 2am and still its saying the same thing this my first time with this I deleted the game and redownload it and still same code 22