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Trouble accessing race net on xbox

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When I try to access Racenet on Xbox I get error.( unable to sign you in to your racenet account with the details specified, please check and retry )

I have checked and reset password several times and it does not work.  

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Posted (edited)

When I do get in and play under my profile it records my results on Racenet under my sons profile even though I have also logged him out of Racenet? Very annoying.  Have reset the game and all progress for both of us and still and issue.  Seems like it is server side with Racenet??? Pls Help

Edited by Flatcrest
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