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[PC] F1 2019 crashes during pre-race cutscene

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Posted (edited)

Hi there,

I've got a problem with the game crashing.

A short description of the problem:

The game seems to crash in the pre-race cutscene, between the track guide and grid walk segments. The EGO dumper comes up with the music and commentary still playing in the background till I close the dumper.

If I skip through all the pre-race stuff, I get to the grid and everything is fine and normal.

The issue occurs in both Career and Grand Prix.

I've narrowed it down somewhat: it only crashes if my Logitech G29 Driving Force is plugged in. The cutscene proceeds as normal when the wheel is disconnected.

Platform you’re on (PS4, Xbox One, PC, Steam):

Steam.

Game Version (Shown on the Start screen in the bottom left hand corner):

1.22

Game Mode, including if it was Single Player or Multiplayer (Time Trial, Career, Grand Prix, Custom Game etc):

Single Player - Career & Grand Prix

What happened in the lead up to the problem?:

Loaded into race, usual pre-race graphics work, track guide appears then game crashes.

Any accessories you are using (wheel, pad, etc):

Logitech G29 Driving Force

I've attached my Dxdiag.txt file plus the crash report generated by the EGO Dumper.

Thanks in advance for any help.

DxDiag.txt

614494-20200418-204913-0.zip

Edited by UP100
Added a solved prefix.

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Can you post your motherboard name please (probably ASUS)?

Set the page file setting to "system managed" please.

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1 hour ago, steviejay69 said:

Can you post your motherboard name please (probably ASUS)?

Set the page file setting to "system managed" please.

Hiya,

Thanks for the reply. Yep it's an ASUS board.

I've just changed the page file settings too.

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2 minutes ago, MrTomJacko said:

Hiya,

Thanks for the reply. Yep it's an ASUS board.

I've just changed the page file settings too.

Yeah I need to know the model. I drive a Ford. 🙂

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Just now, steviejay69 said:

Yeah I need to know the model. I drive a Ford. 🙂

Oh sorry! 😅

It's an ASUS ROG STRIX Z390-H.

  • Thanks 1

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Posted (edited)
48 minutes ago, MrTomJacko said:

Oh sorry! 😅

It's an ASUS ROG STRIX Z390-H.

Uninstall all the Corsair lighting software. If you have water-cooling and require it try only what is needed for cooling.

Remove the SimHub software for troubleshooting also, please. 

There is a ME Driver and ME Firmware update.

Also, just double check you have the latest G-Hub

Edited by steviejay69
G-Hub

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1 hour ago, MrTomJacko said:

Thanks for the suggestions - it seems uninstalling Corsair LINK has solved it!

Ran the updates as well and all appears to be working normally now.

Cheers for the help!

In which case, re-add all the stuff you want, one at a time, testing at each step for conflicts. 

Latest Corsair Link is 4.9.9.3 if you want to flag it with Corsair, we can highlight it here and maybe either Corsair sort out what is the issue or we make the Devs aware.

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