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Multiplayer can't connect

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Hi guys, 

I am new here, so I don't know how stuff work around here, so I listen to any advice. 

I have encountered a problem with online play, when me and my friends try to play online custom game, we can't connect together, just saying that the game failed to connect. I have signed up to the account, logged in so there should be no trouble, so did my friends. Any advice?

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