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changed graphics card and now f1 2019 crashing

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so changed my graphics card from a radeon 6950 2mb to a new nvidia 1660 super 6 gb and now my game crashes with a ego dumper error...  Gets as far as the screen where you continue career but when it tries to load from there crashes out.  steam overlay is off.  safe mode doesn't work either.  runs to mentioned point in in dx 11...  dx12 only gets passed the intro then crashes.  any ideas? 

system is an i5 2550 k @ 330ghz

8 gb ram

windows 10 64 bit.  

44:47] - ##################################################

[03-05-2020 19:44:47] - EGO dumper

[03-05-2020 19:44:47] - processId=1944, threadId=2316, exceptionPointers=0000000014B2EB80, buildId=614494

[03-05-2020 19:44:47] - ##################################################

[03-05-2020 19:44:47] - Suspending threads of process 1944

[03-05-2020 19:44:47] - tempPath=C:\Users\Owner\AppData\Local\Temp\

[03-05-2020 19:44:47] - dumpFilename = C:\Users\Owner\AppData\Local\Temp\614494-20200503-194447.dmp

[03-05-2020 19:44:47] - offsetsFilename = C:\Users\Owner\AppData\Local\Temp\614494-20200503-194447.off

[03-05-2020 19:44:47] - infoFilename = C:\Users\Owner\AppData\Local\Temp\info.txt

[03-05-2020 19:44:47] - dredFilename = C:\Users\Owner\AppData\Local\Temp\dred.txt

[03-05-2020 19:44:47] - hardwareSettingsInfoFilename = C:\Users\Owner\AppData\Local\Temp\hardware_settings_info.xml

[03-05-2020 19:44:47] - hardwareSettingsConfigFilename = C:\Users\Owner\AppData\Local\Temp\hardware_settings_config.xml

[03-05-2020 19:44:47] - zipFilename = C:\Users\Owner\AppData\Local\Temp\614494-20200503-194447-0.zip

[03-05-2020 19:44:48] - 0x140000000: F1_2019.exe

[03-05-2020 19:44:48] - 0x7FF959920000: ntdll.dll

[03-05-2020 19:44:48] - 0x7FF957E80000: KERNEL32.DLL

[03-05-2020 19:44:48] - 0x7FF9576A0000: KERNELBASE.dll

[03-05-2020 19:44:48] - 0x7FF957DC0000: advapi32.dll

[03-05-2020 19:44:48] - 0x7FF959650000: msvcrt.dll

[03-05-2020 19:44:48] - 0x7FF957FC0000: sechost.dll

[03-05-2020 19:44:48] - 0x7FF959530000: RPCRT4.dll

[03-05-2020 19:44:48] - 0x7FF956930000: crypt32.dll

[03-05-2020 19:44:48] - 0x7FF957320000: ucrtbase.dll

[03-05-2020 19:44:48] - 0x7FF956820000: MSASN1.dll

[03-05-2020 19:44:48] - 0x7FF959800000: gdi32.dll

[03-05-2020 19:44:48] - 0x7FF9574D0000: win32u.dll

[03-05-2020 19:44:48] - 0x7FF957500000: gdi32full.dll

[03-05-2020 19:44:48] - 0x7FF957280000: msvcp_win.dll

[03-05-2020 19:44:48] - 0x7FF92CCE0000: bink2w64.dll

[03-05-2020 19:44:48] - 0x7FF9579D0000: USER32.dll

[03-05-2020 19:44:48] - 0x7FF957BF0000: ole32.dll

[03-05-2020 19:44:48] - 0x7FF959720000: oleaut32.dll

[03-05-2020 19:44:48] - 0x7FF958B50000: combase.dll

[03-05-2020 19:44:48] - 0x7FF958E90000: setupapi.dll

[03-05-2020 19:44:48] - 0x7FF957950000: bcryptPrimitives.dll

[03-05-2020 19:44:48] - 0x7FF9568E0000: cfgmgr32.dll

[03-05-2020 19:44:48] - 0x7FF9568B0000: bcrypt.dll

[03-05-2020 19:44:48] - 0x7FF9583B0000: shell32.dll

[03-05-2020 19:44:48] - 0x7FF959830000: shcore.dll

[03-05-2020 19:44:48] - 0x7FF956B00000: windows.storage.dll

[03-05-2020 19:44:48] - 0x7FF9567F0000: profapi.dll

[03-05-2020 19:44:48] - 0x7FF956840000: powrprof.dll

[03-05-2020 19:44:48] - 0x7FF9567E0000: UMPDC.dll

[03-05-2020 19:44:48] - 0x7FF9594B0000: shlwapi.dll

[03-05-2020 19:44:48] - 0x7FF94C980000: d3d9.dll

[03-05-2020 19:44:48] - 0x7FF956890000: kernel.appcore.dll

[03-05-2020 19:44:48] - 0x7FF956AE0000: cryptsp.dll

[03-05-2020 19:44:48] - 0x7FF959440000: ws2_32.dll

[03-05-2020 19:44:48] - 0x7FF91FB30000: d3dcompiler_47.dll

[03-05-2020 19:44:48] - 0x7FF947490000: dinput8.dll

[03-05-2020 19:44:48] - 0x7FF9554E0000: dxgi.dll

[03-05-2020 19:44:48] - 0x7FF922A70000: gfsdk_ssao_d3d11.win64.dll

[03-05-2020 19:44:48] - 0x7FF950FB0000: gpuopen_depthoffieldfx_x64.dll

[03-05-2020 19:44:48] - 0x7FF955D60000: iphlpapi.dll

[03-05-2020 19:44:48] - 0x7FF948ED0000: amd_ags_x64.dll

[03-05-2020 19:44:48] - 0x7FF954830000: WINMM.dll

[03-05-2020 19:44:48] - 0x7FF9553F0000: hid.dll

[03-05-2020 19:44:48] - 0x7FF954F80000: dwmapi.dll

[03-05-2020 19:44:48] - 0x6FB20000: steam_api64.dll

[03-05-2020 19:44:48] - 0x7FF9500F0000: winhttp.dll

[03-05-2020 19:44:48] - 0x7FF920FB0000: tobii.gameintegration.dll

[03-05-2020 19:44:48] - 0x7FF946050000: wininet.dll

[03-05-2020 19:44:48] - 0x7FF950C30000: xinput9_1_0.dll

[03-05-2020 19:44:48] - 0x7FF9532F0000: wtsapi32.dll

[03-05-2020 19:44:48] - 0x7FF954800000: winmmbase.dll

Edited by CLOVERLEAF

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1.  F1 2019 worked fine until I changed the graphics card today from HD6950 to Nvidia 1660 super . now crashes on loading race screen

2  pc platform   i3 2800k @3300 ghz, 8gb ram..  

3 version 1.22

4 single player mode

5 change of graphics card seems to have led to the problem. 

6 Getting ego dumper error

7. using Thrustmaster F1 WHEEL

 

 

Edited by CLOVERLEAF
  • Like 1

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Look at the orange banner at the top of the page, relating to Nvidia crashes. I think it might help.

 

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oh well it didn't work.....   What a letdown after playing F1 2019 in low settings, wanted to see the game in all its glory..

Now in dx 11, I am only getting as far as the screen with Lewis and Seb on start up and when I push any button as it asks, it goes back to desktop with the steam menu showing.

In dx 12... it gets only as far a the 5 starting lights and back to desktop

 

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Just confirm, did you uninstall your previous drivers before installing the hotfix?

(When I installed the hotfix directly over the previous drivers, my game still crashed, but now works fine after doing a full uninstall & fresh install of hotfix drivers).

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actually No I didn't uninstall the previous drivers..... will try that next....  Strange thing is I lowered all the graphics settings to minimum and that's when I can get further into the game into the continue career screen before crashing with a ego dumper error... when loading Canada..   Don't know whether that has any bearing on drivers but will try a fresh install like you said...

Cheers 

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SO tried a new and clean install of the drivers and still no luck....  in either dx 11 or 12....  Just keeps going back to desktop before I can get to career mode screen....   if it manages to get to the career mode  screen and tries to load Canada then it comes up with an error message and ego dump error.. 

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Do you have anything else running at the same time? Antivirus, FPS monitoring apps, anything like that? (Check in bottom right corner of your desktop) Switch them all off as a test. One of them might be conflicting, & they're often a cause of crashing in the F1 games.

If not, then I would try going back to a slightly older driver. One from February definitely worked well for me - 442.19

I don't know what else to suggest, so I hope one of those suggestions helps.

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12 hours ago, CLOVERLEAF said:

1.  F1 2019 worked fine until I changed the graphics card today from HD6950 to Nvidia 1660 super . now crashes on loading race screen

2  pc platform   i3 2800k @3300 ghz, 8gb ram..  

3 version 1.22

4 single player mode

5 change of graphics card seems to have led to the problem. 

6 Getting ego dumper error

7. using Thrustmaster F1 WHEEL

Can you post a dxdiag please i3 2800K isn't a chip I've ever heard of. K suffix usually applied to i5 or i7 CPUs so it's either not K but there was never an i3 28xx or not i3 and there was no i5 or i7 2800K or otherwise. Either the chip is misdetected or overclocked, neither of which will help you troubleshoot. If the name of the board is not in the dxdiag can you please just add it in the message.

Edited by steviejay69

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okay answering Morsify first...    yeah I did disable the antivirus yesterday bu t that didn't work and did roll back the drivers as well to no avail.  

strangely though I have no disabled the Ge experience game overlay and I can get the game to load now to the point that I can get on track. Im short on time this morning so not been able to do more than half a lap.   But heres the stinger.... Its working on ultra low graphics mode but as soon as I move up to low or medium settings, it crashes to desktop with no ego dump this time..

will have a look later if anything else is running but I don't think so is the short answer but would need to doublecheck.

 

cheers for your input

 

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@Steve.. Sorry you are indeed correct, my info was incorrect....  I am short of time atm as got to go out but attached in the meantime is a grab of the system. 

MAINBOARD.JPG

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1 hour ago, CLOVERLEAF said:

@Steve.. Sorry you are indeed correct, my info was incorrect....  I am short of time atm as got to go out but attached in the meantime is a grab of the system. 

MAINBOARD.JPG

Well the dxdiag will help more, but the board is old and has had several updates to BIOS since yours.

Last is here. Use the ASUS EzFlash 2 procedure as outlined in the manual (section 2.1.2).

I would also consider uninstalling the Restoro program using the Geek Uninstaller. It is a nuisance program at best, possibly malware at worst. (Restoro.com is blocked by Malwarebytes Browser Guard extension as containing malware).

Edited by steviejay69
Restoro

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hi Steve   just popped home for 5 mins and thanks for the update...  Funny enough the Restoro program has already been removed last night...    meant to say earlier but its just occurred to me my previous graphics card the HD6950 would also only play in ultra low mode.   As posted earlier I can now get the game to run  with the new graphics card in ultra low too ,since removing the Ge force overlay..  The previous graphics card would also crash to desktop if the settings were moved to low or higher, which is why I bought a new graphics card..   So im thinking this is pointing to hardware rather than drivers...  Do you still want to see a dxdiag or has that changed your train of thought?

 

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1 hour ago, CLOVERLEAF said:

hi Steve   just popped home for 5 mins and thanks for the update...  Funny enough the Restoro program has already been removed last night...    meant to say earlier but its just occurred to me my previous graphics card the HD6950 would also only play in ultra low mode.   As posted earlier I can now get the game to run  with the new graphics card in ultra low too ,since removing the Ge force overlay..  The previous graphics card would also crash to desktop if the settings were moved to low or higher, which is why I bought a new graphics card..   So im thinking this is pointing to hardware rather than drivers...  Do you still want to see a dxdiag or has that changed your train of thought?

I can only try to help further if you post a dxdiag. 

It sounds like your system is not updated. You should be able to get things running a lot better. Technically the i5-2500K is below minimum spec. But it will be interesting to see what kind of framerates you can get out of the 1660. The board is only PCI-Ex16 v2.0 (said to make no difference initially) and the RAM will only be DDR3-1333 at best (and it's best in dual channel).

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8 hours ago, CLOVERLEAF said:

   Hi Steve....  dxdiag as requested

DxDiag.txt

You NEED to uninstall the old ATI software from your previous card, and you NEED to update the Nvidia driver to 445.98 or revert to 442.74.

As both myself and @Morsify pointed out in the first two replies.... :classic_rolleyes:

I still recommend the BIOS update and KB4497165 (for Windows 10 1909 x64)

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Hi Steve…..  Thanks for taking a look at the dxdiag…   hmm , you know what I thought I had removed the old ati software, so will look into that...  Yeah as for Nvidia drivers I have been mucking about with different ones hence why im back where I am but will revert back to 445.98....      

will also get around to the bios update etc  …..   

As a general question though Steve...  Do you think its time anyway to look into replacing the motherboard now as I remember you mentioned something about ddr ram too and just the age of the board ?  

 

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Thanks Chameleon for your input too.. Much appreciated ….  

So this is where we are.

1. removed old ati drivers....  

2. Reverted back to Nvidia 445.98 (disabled ge force experience overlay like before)

At this point I tried loading the game.....  Game runs in ultra low mode as expected...   Turn settings up to next stage (low) and game crashes with ego error.  Game not running in either dx12 or dx11... arghhhhhhhh… 

3. as Steve said done the update to Windows and try again..

Result.. game still crashing to desktop.

4. So all that leaves to do now is the bios update....  Never done that ever before so that will bedefo a realm into the unknown... lol  

anyway just thought I would update due to all the help and Patience people are showing.....  

 

Thank you

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31 minutes ago, CLOVERLEAF said:

Thanks Chameleon for your input too.. Much appreciated ….  

So this is where we are.

1. removed old ati drivers....  

2. Reverted back to Nvidia 445.98 (disabled ge force experience overlay like before)

At this point I tried loading the game.....  Game runs in ultra low mode as expected...   Turn settings up to next stage (low) and game crashes with ego error.  Game not running in either dx12 or dx11... arghhhhhhhh… 

3. as Steve said done the update to Windows and try again..

Result.. game still crashing to desktop.

4. So all that leaves to do now is the bios update....  Never done that ever before so that will bedefo a realm into the unknown... lol  

anyway just thought I would update due to all the help and Patience people are showing.....  

Thank you

Try deleting the hardware_settings_config.xml before starting the game. That should force a redetect.

Immediately you launch, check the settings are on Medium at least. Save the changes and exit, then test. 

Honestly, a lot of these suggestions are in the troubleshooting FAQ - you don't need to disable any overlays unless it is suggested to do so. The Steam overlay suggestion still persists on Steam forums for the game and that was for Nvidia users on the 430 driver series. Outdated information is just dangerous.

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funny enough. I had done that as a first step originally Steve but have deleted the hardware settings again to force it into a redetect but it still doesn't work.  

Bios next if im brave.. lol  

yeah im only disabling overlays in hope more than anything...  

 

  • Agree 1

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ok weird one as got a new message come up after some changes ... Somebody told me to turn  down the max fps to 60 and textured shadowing off.. Now as im no expert im just trying everything people say

and yes the game crashed but with a message I have never seen before...  said neon error and texture allocation failure... insufficient video memry

Please ensure display adaptor meets required minimum specification..

is that useful info or was the other person just giving me false info? 

oh and decided to load project cars up and that seems okay with higher settings it has taken on

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