F1 2019 PC Crashing

[trussell20 5]

My F1 2019 is crashing every time I open it, I have followed previous threads and installed the Nvidia 445.98 hotfix and uninstalled the previous driver. This has not worked.

I play using direct x 12 and the error message displayed is in the Ego Dumper.

I have also disabled the in-game overlay and delete sound configuration file, both have not fixed the issue.

I have a Nvidia geforce rtx 2070 super GPU.

Thanks

[trussell20 5]

I have reverted back to driver version 442.74 to test and the game is still crashing, I have the crash reports available if this will help.

[trussell20 5]

@BarryBL @Faya Are you able to help me please? I have tried safe mode also and it still crashes

[EyTschej 3]

You only mentioned that you've tried DX12, but what about DX11? It's usually more stable ... for whatever reason.

[trussell20 5]

4 minutes ago, EyTschej said:

You only mentioned that you've tried DX12, but what about DX11? It's usually more stable ... for whatever reason.

Hi, yes I have since tried DX11 and face the same issue.

[Morsify 121]

Have you got anything else running in the background? (in your windows tray for example).  Turn off anything you can, sometimes it causes a conflict (including Antivirus, I know you might want to leave it on usually, but worth trying as a test).

[steviejay69 1,116]

17 hours ago, trussell20 said:

My F1 2019 is crashing every time I open it, I have followed previous threads and installed the Nvidia 445.98 hotfix and uninstalled the previous driver. This has not worked.

I play using direct x 12 and the error message displayed is in the Ego Dumper.

I have also disabled the in-game overlay and delete sound configuration file, both have not fixed the issue.

I have a Nvidia geforce rtx 2070 super GPU.

Thanks

Post a dxdiag

[trussell20 5]

10 hours ago, steviejay69 said:

Post a dxdiag

Hi @steviejay69, here is my dxdiag, thanks for helping.

DxDiag.txt

[trussell20 5]

22 hours ago, Morsify said:

Have you got anything else running in the background? (in your windows tray for example).  Turn off anything you can, sometimes it causes a conflict (including Antivirus, I know you might want to leave it on usually, but worth trying as a test).

Hi @Morsify, I closed everything else and exited all apps in the tray and I still face the issue. Thanks for your help

[steviejay69 1,116]

1 hour ago, trussell20 said:

Hi @steviejay69, here is my dxdiag, thanks for helping.

DxDiag.txt

@trussell20 Can you remove the Bose headphones whilst troubleshooting?

DDU your drivers and reinstall 445.98. Reboot and delete the hardware_settings_config.xml before launching. 

[trussell20 5]

13 minutes ago, steviejay69 said:

@trussell20 Can you remove the Bose headphones whilst troubleshooting?

DDU your drivers and reinstall 445.98. Reboot and delete the hardware_settings_config.xml before launching. 

@steviejay69 I followed your instructions, on launch the game crashed and gave me an ego dumper message. I have attached the error text in case it will help.

Thanks for your help with this

Egodumper3.rtf

[steviejay69 1,116]

9 minutes ago, trussell20 said:

@steviejay69 I followed your instructions, on launch the game crashed and gave me an ego dumper message. I have attached the error text in case it will help.

Thanks for your help with this

Egodumper3.rtf

Can't spot anything meaningful. The BIOS of your motherboard is labelled as PC Specialist, however I'm unable to find your configuration. 

The audio driver is quite old. However, without the mainboard support I can't make suggestions.

[trussell20 5]

1 minute ago, steviejay69 said:

Can't spot anything meaningful. The BIOS of your motherboard is labelled as PC Specialist, however I'm unable to find your configuration. 

The audio driver is quite old. However, without the mainboard support I can't make suggestions.

@steviejay69 Does the attached info help at all?

[steviejay69 1,116]

40 minutes ago, trussell20 said:

@steviejay69 Does the attached info help at all?

2606 UEFI - may remove any PC Specialist branding (load setup defaults, save, then set any options)

8666 Audio

IDSA

Edited May 10, 2020 by steviejay69

[trussell20 5]

25 minutes ago, steviejay69 said:

null

2606 UEFI - may remove any PC Specialist branding (load setup defaults, save, then set any options)

8666 Audio

IDSA

@steviejay69 Thanks for that, I have updated them all 🙂 Sadly my game is still crashing...

[steviejay69 1,116]

2 minutes ago, trussell20 said:

@steviejay69 Thanks for that, I have updated them all 🙂 Sadly my game is still crashing...

Basic troubleshooting, verify Steam files?

Creating a Steam backup of the game, uninstalling then reinstalling from backup creates the first run scenario. This often updates or repairs MS runtimes.

[trussell20 5]

3 minutes ago, steviejay69 said:

Basic troubleshooting, verify Steam files?

Creating a Steam backup of the game, uninstalling then reinstalling from backup creates the first run scenario. This often updates or repairs MS runtimes.

Steam file verification was successful.

I also tried the backup and install from it, this didn't work either the game crashed when trying to load my career.

I appreciate your help on this, anything else you think I could try?

[steviejay69 1,116]

It sounds very much like the crash is related to the career save. 
 
Can you play non career modes?

Is there any background to the crashes? 

Have you changed anything in the computer?

Have you played the game and returned to it after a time (I.e. gap in playing?)

 

[trussell20 5]

5 hours ago, steviejay69 said:

It sounds very much like the crash is related to the career save. 
 
Can you play non career modes?

Is there any background to the crashes? 

Have you changed anything in the computer?

Have you played the game and returned to it after a time (I.e. gap in playing?)

 

The time of crash varies, for example I just loaded the game to test your career theory and it quit to desktop on the inital 'Press any button' screen.

Nothing has changed on my pc, I have been playing the game for the last few weeks and then suddenly a few days ago it started crashing.

[steviejay69 1,116]

Then (aside from suggesting diagnostic tests or reinstalling Windows) I don't have much more to offer you in terms of setting up the PC, sorry.

Last things to look at are any motherboard overclocking or lighting utilities, firmware or drivers for mice or keyboards.

There should be no third party AV on your machine (Windows Defender is sufficient).

Have you tried running with V-SYNC and capping the framerate? My system seems to be able to hold 120FPS on High with recording and overlays on all tracks I've been on so far in MP.

[trussell20 5]

I tried a Windows reset yesterday with no success, I have just uninstalled all lighting utilities and restarted but it is still crashing on load.

I am only running Windows defender, I turned on v-sync and then tired loading a grand prix - it crashed the game and my monitor lost signal and wouldn't come back on so I had to force shut down with the power button and then restart

[steviejay69 1,116]

Maybe submitting the crash dump to CM is the best solution. @BarryBL

[BarryBL 4,380]

Hi @trussell20, If you can add a crash dump (as an attachment please) when possible, we can take a look

[trussell20 5]

Hi @BarryBL, I just loaded twice to get the crash dump and it crashed both times without loading the ego dumper. Here are 3 reports form yesterday, will that be ok?

 

@steviejay69 Thanks for all your help I really appreciate it! 😄 

Egodumper.rtf

Egodumper2.rtf

Egodumper3.rtf

[trussell20 5]

3 hours ago, trussell20 said:

Hi @BarryBL, I just loaded twice to get the crash dump and it crashed both times without loading the ego dumper. Here are 3 reports form yesterday, will that be ok?

 

@steviejay69 Thanks for all your help I really appreciate it! 😄 

Egodumper.rtf

Egodumper2.rtf

Egodumper3.rtf

@BarryBL Here's a fresh ego dumper report

egodumper4.rtf