awaiting information [PC] Teporary loss of audio and mini freezes

[KawaGreen 0]

Hi,

1.       A detailed description of the issue. Please include any error codes here. 

I am experiencing mini freezes and loss of audio multiple times per lap. I have a replay taken with shadowplay as proof. (0:41, 0:55, 1:03, 1:08, 1:11, 1:16, ...)

It started with the race at Australia, where it happened 1x per lap and it kept getting worse. Now it happens every few seconds in any game mode.
I lose control over the car for a very brief second, making me miss braking points, corner entries, etc.

I run all the graphics settings on Ultra and get between 70-120 fps on 2560x1440.

2.       What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 

1.03, v1.05

3.       Game-mode? 

All modes

4.       What are your replication numbers? Minimum test attempts are 4. Please also add EXACT replication steps for us to try too. 

Happens in any game mode, on any track, with any car, multiple times per lap.

5.       What troubleshooting have you attempted? Please always try to attempt to fix the issue 

Things I have tried:

• nvidia driver update
• verify integrity of game files (steam)
• move game files to other ssd
• run in directx11 mode
• drastically lowered graphics settings

6.       What peripherals are you are using (gamepad, wheel make & model etc) 

Xbox one controller

7.       Any screenshots or video of the issue? If the video is long, please include a timestamp for when the issue appears.  

(0:41, 0:55, 1:03, 1:08, 1:11, 1:16, ...)

 

Edited July 21 by KawaGreen
added new version

[viniciusrsouza 30]

Didn't experience this quick freeze, but definitely this loss of audio happened here but on Xbox One X. Was racing in the ranked lobbies. 

[KawaGreen 0]

I hope in the mean time someone of Codemasters has read this topic.

Since last time I made some changes to my system. I had an upgrade planned for later this year but went ahead with it to hope and get rid of this issue.
I bought a new Motherboard, CPU, RAM and M2 SSD. I went from Intel to AMD and from DDR3 to DDR4.

After I installed windows and got all my programs back, it seemed the issue had gone away.

Unfortunately the issue came back after some time. It's really driving me insane. I have tried so many things, but can't make any progress.

It would be nice if someone acknowledges this problem, so I at least know it might get fixed in the future.

https://www.youtube.com/watch?v=aVKRozobMJA

[janbonator 300]

Thanks for writing up the report. I have similar issues, although most of the time it's just the audio that bugs out. I'm on a PS4, version 1.04.

[BarryBL 4,314]

Can you post a DXDiag please @KawaGreen

[KawaGreen 0]

3 hours ago, BarryBL said:

Can you post a DXDiag please @KawaGreen

Certainly, please find it attached to my post.

DxDiag.txt

[KawaGreen 0]

@BarryBL Just would like to let you know I have the issues in v 1.05 also.

[BarryBL 4,314]

Mini-freezes: Consider reverting graphics drivers back to version 446.16

Sound: Which speakers are main, headset or speakers. Speakers look to be master here. Also, you have a LOT of input devices. Streamlining these will help performance naturally.

[KawaGreen 0]

@BarryBL

I would like to add that these are not seperate problems, they always occur at the same time. Loss of audio and a small hickup.

I went back to 446.14 as .16 is unavailable to download for my card.

I switch between speakers and headset but the issue occurs on both.

On the input devices part, I don't consider mouse, keyboard, usb headset, xbox controller to be a lot of input devices. The corsair commander and lighting nodes are necessary for my led's/cooling and are relatively modest to some other computers. Do you have any suggestions on how to streamline them?

Edited July 21 by KawaGreen

[BarryBL 4,314]

Switching between them could potentially problematic. On your DirectInput Devices, you have Corsair Gaming K95 RGB PLATINUM Keyboard listed 4 separate times.

There seems to be a sound clipping issue, have you tried updating your Sound Drivers recently? I've tried to replicate on headphones, but all worked as expected. 

[KawaGreen 0]

@BarryBL

I usually don't switch audio output in-game.

So I disconnected both my corsair keyboard and my wireless headphones receiver. Connected a basic keyboard and rebooted my computer. Issue still exists.

My drivers are up-to-date. As stated above, I recently switched to a completely new motherboard, went from intel to amd and from ddr3 to ddr4. Had this issue on both systems.

Edited July 23 by KawaGreen

[nameless194 0]

Has this issue ever been resolved for you? My audio keeps cutting out aswell and it's really frustrating.

[steviejay69 1,100]

@KawaGreen Astros need eliminating (USB dongle needs updating or removing entirely). The Nahimic audio drivers need to be the DCH versions. Consider updating the AMD chipset drivers and post the ASUS motherboard model so I can check for UEFI updates.

451.67 well you probably have updated those by now but consider DDUing and installing the latest WHQL DCH release. 2004 did mess with base level drivers.