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Race Driver Grid Reloaded DLC Problem

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      I recently bought the Reloaded version of the original Grid for PS3, (Had the standard copy since day one), but thought I'd upgrade. When I entered the codes for the two DLC packs I had no problem with the 8 Ball Pack but when I entered the code for the Prestige Pack I received the  message " This code has already been used". I cannot understand this as the game was new and sealed from Shop2Net. I have spent about an hour and fifteen minutes on hold to Sony and got nowhere, whilst racking up a large telephone bill.
Has anyone else had this problem? Does anyone know of a better way to contact Sony? They insist that you telephone them then you cannot get through. Any advice would be much appreciated as I am now left very frustrated that I cannot use my extra content.
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